Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Amy Humphries

Amy Humphries

Wilkes-Barre,PA

Summary

HVAC Technician with extensive experience at VBC Ind., excelling in technical troubleshooting and system upgrades. Proven track record of enhancing customer satisfaction through effective communication and quality-focused service. Adept at HVAC system design and maintenance scheduling, ensuring optimal performance and energy efficiency in residential and commercial settings.

Overview

23
23
years of professional experience
1
1
Certification

Work History

HVAC Technician

VBC Ind.
10.2015 - 06.2024
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
  • Filled out detailed work orders for each job completed.
  • Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
  • Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
  • Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Calibrated equipment to achieve maximum efficiency.
  • Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
  • Repaired and replaced heating and air conditioning systems for commercial customers in Type industry.
  • Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
  • Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
  • Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
  • Streamlined inventory management for HVAC parts, ensuring quick availability for urgent repairs.
  • Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
  • Enhanced team productivity with introduction of new diagnostic tools and techniques.
  • Collaborated with construction teams to ensure seamless integration of HVAC systems in new builds.
  • Coordinated with suppliers to secure best prices on high-quality HVAC parts and materials.
  • Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
  • Facilitated team training sessions on latest HVAC technologies, enhancing service quality.
  • Delivered customized heating and cooling solutions to meet unique client needs, improving comfort levels.
  • Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
  • Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
  • Streamlined project completion times by effectively managing repair and installation schedules.
  • Reduced downtime, performed emergency repairs on critical HVAC systems.
  • Conducted detailed diagnostics to identify and fix complex HVAC system faults, improving operational reliability.
  • Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Inspected cooling systems and identified potential problems.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Performed routine maintenance on heating and cooling systems.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Supervised and instructed assistants.

Forklift Operator

Muncy Warehouse
02.2006 - 09.2012
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Communicated with floor managers to determine merchandise placement.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Achieved high levels of product security by following best practices in cargo handling.
  • Streamlined inventory management by accurately logging movements of goods.
  • Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
  • Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
  • Maintained clean and safe work environment, contributing to reduction in workplace accidents.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Operated or tended automatic stacking, loading and packaging machines.

2nd Shift Supervisor

Tech Packaging
06.2001 - 06.2006
  • Monitored employee attendance records, managing absences effectively to minimize disruptions in production schedules.
  • Exceeded production targets consistently by motivating the team to perform at their best and fostering a culture of accountability.
  • Conducted periodic assessments of equipment functionality, resulting in improved machine performance and reduced downtime.
  • Increased employee satisfaction by addressing concerns, providing constructive feedback, and promoting a positive work environment.
  • Ensured adherence to safety regulations by conducting regular inspections and enforcing strict compliance with established guidelines.
  • Managed inventory levels, maintaining adequate stock of essential supplies for uninterrupted production flow.
  • Supported continuous improvement initiatives by actively participating in Lean Six Sigma projects aimed at enhancing operational efficiency.
  • Established performance benchmarks for the team that led to higher efficiency levels in meeting deadlines without compromising quality standards.
  • Reduced downtime with proactive maintenance scheduling and streamlined troubleshooting procedures for equipment issues.
  • Collaborated with other supervisors to evaluate employee performance, identify areas for improvement, and develop strategies for professional growth.
  • Mentored junior team members on best practices in supervisory roles while sharing valuable insights from past experiences.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Managed internal operational standards and productivity targets.
  • Managed staff hiring, training and supervision.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Implemented policies and standard operating procedures for continuous improvement.

Education

Associate In Business Management - Business Administration And Management

Luzerne County Community College
Nanticoke, PA
06.2008

Skills

  • Technical troubleshooting
  • Electrical wiring
  • Leak checks
  • System troubleshooting
  • HVAC and refrigeration systems
  • Heating systems
  • Refrigeration system evacuation
  • HVAC controls
  • Air conditioning
  • Focused on safety
  • Cooling systems maintenance
  • Equipment installation
  • Gas furnaces
  • Adaptable
  • Ductwork fabrication
  • Quality-focused
  • Dedicated team player
  • Troubleshooting expertise
  • Refrigeration systems
  • Diagnostic techniques
  • Blueprint reading
  • Duct sizing and design
  • Indoor air quality
  • HVAC system design
  • HVAC change-out procedures expert
  • Blueprint interpretation
  • Single compressor systems
  • Ventilation systems
  • Plumbing repairs
  • Control systems
  • Piping systems
  • Industrial refrigeration systems
  • Microsoft office proficient
  • HVAC/MEP design
  • Issue troubleshooting
  • System upgrades
  • Maintenance scheduling
  • Quality assurance
  • Equipment maintenance
  • Commercial installation
  • Commercial refrigeration
  • Airflow testing
  • Ventilation and air conditioning

Accomplishments

I have worked very hard through the years to do work I’m proud of not only for the customer but also for myself. Putting quality work out built my self esteem and encouraged me to want to continue putting work out that I am proud of. I feel as though I would be an asset to your and can’t wait to hear from you.

Certification

Fork lift certified

Timeline

HVAC Technician

VBC Ind.
10.2015 - 06.2024

Forklift Operator

Muncy Warehouse
02.2006 - 09.2012

2nd Shift Supervisor

Tech Packaging
06.2001 - 06.2006

Associate In Business Management - Business Administration And Management

Luzerne County Community College

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