Amy Doble
Lenexa,KS
Summary
Ambitious, responsible, professional with a diverse financial background, who remains observant while investigating suspected fraudulent transactions. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
32
32
years of professional experience
Work History
Fraud Analyst
Heartland Financial USA, Inc
12.2021 - Current
- Performs ongoing daily detection alerts using the financial crime management platform Verafin
- Monitor customer accounts for suspicious activity
- Investigate and analyze suspicious transactions
- Collaborates with internal teams to develop fraud prevention strategies
- Develop and maintain fraud prevention policies and procedures
- Does investigations on all bank fraud claims, including check, wires, ACH, elder, identity theft, online account takeovers and others.
- Reviews reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
BSA-AML Analyst / Compliance Analyst
National Advisors Trust Company
02.2020 - 11.2021
- Performed daily monitoring to identify suspicious activity.
- Assisted in the oversight of high, medium risk relationships, including monitoring, documentation, and enhanced due diligence
- (EDD)
- Review all new customer accounts/trust packets to ensure all CIP, customer due diligence and Beneficial Ownership information and documentation has been obtained; continually communicates with the new account team to assure that missing items are received.
- Assists with the BSA and OFAC risk assessments
- Performs Second Line of Defense Compliance Testing of policies, procedures and other controls established by the first line of defense (business units) as directed by the Senior Compliance Officer.
- Maintain proficient knowledge of internal National Advisors Trust policies and procedures.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
Branch Manager/BSA-AML Officer/Merchant Sales Rep
Visionbank
08.2018 - 11.2019
- Managed and supervised branch employees; responsible for all daily activities of the bank.
- Met with branch staff regularly both 1/1 and whole branch meetings to provide guidance and provide procedural and products changes.
- Assisted customers with all their financial needs
- Anything from a new bank account to a personal or small business loan, or resolving a customer concern or complaint.
- Oversaw all aspects of the bank-wide Bank Secrecy Act (BSA), Anti-Money Laundering (AML) programs.
- Coordinated and Assisted in the administration of independent state, and federal exams and reviews.
- Submitted Suspicious Activity Reports (SARS) for BSA-AML related activities.
- Monitored and tracked BSA-AML high-risk customer accounts.
- Filed CTR’s and managed exempt person filings for CTR purposes.
- Responsible for generating new merchant business to have them process credit card payments and the selling of new credit card equipment for the bank.
- Assessed employee performance and developed improvement plans.
Assistant Branch Manager
Commerce Bank
03.2015 - 08.2018
- Brings in new business and clients to the bank, participates in community activities.
- In the absence of the Branch Manager, has full responsibilities of the branch.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Personal Banker Specialist
Commerce Bank
10.2005 - 03.2015
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
- Won the "Million Dollar Club" five years in a row.
Personal Banker
Intrust Bank
08.2000 - 01.2002
- Was responsible for the ordering and balancing of the branches daily cash flow.
- Opened new depository and IRA accounts and helped customers maintain and balance current accounts.
- Helped in the daily operations of a banking branch by doing the scheduling and the training of new employees.
- Backed up the manager.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Retail Banker
Peoples Bank
10.1998 - 08.2000
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
Assistant Branch Manager
World Savings
05.1996 - 10.1998
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service Representative
The Mission Bank
03.1992 - 05.1996
- Interviewed customers to obtain information and explained available financial services.
- Opened new accounts and cross-sold bank products.
- Helped customers with questions or problems with their accounts.
- Was responsible for cashing, depositing customers checks, cash, etc.
- Balanced and maintained own cash drawer on a daily basis.
- Explained and cross-sold bank products and services.
Education
WordPerfect, Windows 98, Excel, Office 97 -
CompUSA Computer Center
Overland Park, KS05.1994
Finance / Banking -
American Institute of Banking
Kansas City, MO01.1996
Business / Finance -
Johnson County Community College
Overland Park, KS01.1993
General -
Bishop Miege High School
Roeland Park, KS01.1990
Skills
- Effective Communication
- Financial Transaction Review
- Problem Solving
- Fraud Prevention
- Fraud Detection
- Regulatory Compliance
- Internal Audits
- Financial Accounting
- Time management
- Research
- Data Collection
Timeline
Fraud Analyst
Heartland Financial USA, Inc
12.2021 - Current
BSA-AML Analyst / Compliance Analyst
National Advisors Trust Company
02.2020 - 11.2021
Branch Manager/BSA-AML Officer/Merchant Sales Rep
Visionbank
08.2018 - 11.2019
Assistant Branch Manager
Commerce Bank
03.2015 - 08.2018
Personal Banker Specialist
Commerce Bank
10.2005 - 03.2015
Personal Banker
Intrust Bank
08.2000 - 01.2002
Retail Banker
Peoples Bank
10.1998 - 08.2000
Assistant Branch Manager
World Savings
05.1996 - 10.1998
Customer Service Representative
The Mission Bank
03.1992 - 05.1996
WordPerfect, Windows 98, Excel, Office 97 -
CompUSA Computer Center
Finance / Banking -
American Institute of Banking
Business / Finance -
Johnson County Community College
General -
Bishop Miege High School