Amy Doble
Lenexa,KS
Summary
Ambitious, responsible, professional with a diverse financial background, who remains observant while investigating suspected fraudulent transactions. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
32
32
years of professional experience
Work History
Fraud Analyst
Heartland Financial USA, Inc
Overland Park, KS (hybrid)
12.2021 - Current
- Performs ongoing daily detection alerts using the financial crime management platform Verafin
- Monitor customer accounts for suspicious activity
- Investigate and analyze suspicious transactions
- Collaborates with internal teams to develop fraud prevention strategies
- Develop and maintain fraud prevention policies and procedures
- Does investigations on all bank fraud claims, including check, wires, ACH, elder, identity theft, online account takeovers and others.
- Reviews reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
BSA-AML Analyst / Compliance Analyst
National Advisors Trust Company
Kansas City, MO
02.2020 - 11.2021
- Performed daily monitoring to identify suspicious activity.
- Assisted in the oversight of high, medium risk relationships, including monitoring, documentation, and enhanced due diligence
- (EDD)
- Review all new customer accounts/trust packets to ensure all CIP, customer due diligence and Beneficial Ownership information and documentation has been obtained; continually communicates with the new account team to assure that missing items are received.
- Assists with the BSA and OFAC risk assessments
- Performs Second Line of Defense Compliance Testing of policies, procedures and other controls established by the first line of defense (business units) as directed by the Senior Compliance Officer.
- Maintain proficient knowledge of internal National Advisors Trust policies and procedures.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
Branch Manager/BSA-AML Officer/Merchant Sales Rep
Visionbank
Overland Park, KS
08.2018 - 11.2019
- Managed and supervised branch employees; responsible for all daily activities of the bank.
- Met with branch staff regularly both 1/1 and whole branch meetings to provide guidance and provide procedural and products changes.
- Assisted customers with all their financial needs
- Anything from a new bank account to a personal or small business loan, or resolving a customer concern or complaint.
- Oversaw all aspects of the bank-wide Bank Secrecy Act (BSA), Anti-Money Laundering (AML) programs.
- Coordinated and Assisted in the administration of independent state, and federal exams and reviews.
- Submitted Suspicious Activity Reports (SARS) for BSA-AML related activities.
- Monitored and tracked BSA-AML high-risk customer accounts.
- Filed CTR’s and managed exempt person filings for CTR purposes.
- Responsible for generating new merchant business to have them process credit card payments and the selling of new credit card equipment for the bank.
- Assessed employee performance and developed improvement plans.
Assistant Branch Manager
Commerce Bank
Shawnee, KS
03.2015 - 08.2018
- Brings in new business and clients to the bank, participates in community activities.
- In the absence of the Branch Manager, has full responsibilities of the branch.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Personal Banker Specialist
Commerce Bank
Shawnee, KS
10.2005 - 03.2015
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
- Won the "Million Dollar Club" five years in a row.
Personal Banker
Intrust Bank
Prairie Village, KS
08.2000 - 01.2002
- Was responsible for the ordering and balancing of the branches daily cash flow.
- Opened new depository and IRA accounts and helped customers maintain and balance current accounts.
- Helped in the daily operations of a banking branch by doing the scheduling and the training of new employees.
- Backed up the manager.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Retail Banker
Peoples Bank
Overland Park, KS
10.1998 - 08.2000
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
Assistant Branch Manager
World Savings
Shawnee, KS
05.1996 - 10.1998
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service Representative
The Mission Bank
Mission, KS
03.1992 - 05.1996
- Interviewed customers to obtain information and explained available financial services.
- Opened new accounts and cross-sold bank products.
- Helped customers with questions or problems with their accounts.
- Was responsible for cashing, depositing customers checks, cash, etc.
- Balanced and maintained own cash drawer on a daily basis.
- Explained and cross-sold bank products and services.
Education
WordPerfect, Windows 98, Excel, Office 97 -
CompUSA Computer Center
Overland Park, KS05.1994
Finance / Banking -
American Institute of Banking
Kansas City, MO01.1996
Business / Finance -
Johnson County Community College
Overland Park, KS01.1993
General -
Bishop Miege High School
Roeland Park, KS01.1990
Skills
- Effective Communication
- Financial Transaction Review
- Problem Solving
- Fraud Prevention
- Fraud Detection
- Regulatory Compliance
- Internal Audits
- Financial Accounting
- Time management
- Research
- Data Collection
Timeline
Fraud Analyst
Heartland Financial USA, Inc
12.2021 - Current
BSA-AML Analyst / Compliance Analyst
National Advisors Trust Company
02.2020 - 11.2021
Branch Manager/BSA-AML Officer/Merchant Sales Rep
Visionbank
08.2018 - 11.2019
Assistant Branch Manager
Commerce Bank
03.2015 - 08.2018
Personal Banker Specialist
Commerce Bank
10.2005 - 03.2015
Personal Banker
Intrust Bank
08.2000 - 01.2002
Retail Banker
Peoples Bank
10.1998 - 08.2000
Assistant Branch Manager
World Savings
05.1996 - 10.1998
Customer Service Representative
The Mission Bank
03.1992 - 05.1996
WordPerfect, Windows 98, Excel, Office 97 -
CompUSA Computer Center
Finance / Banking -
American Institute of Banking
Business / Finance -
Johnson County Community College
General -
Bishop Miege High School