Amaliah Pridgen
Kailua
Summary
Dynamic Home Care Representative Associate at CareResource Hawaii with a proven track record in customer service and complaint handling. Skilled in Microsoft Office and adept at relationship building, I excelled in enhancing patient satisfaction through effective communication and follow-up, ensuring timely access to healthcare resources and support.
Experienced with client support and care. Utilizes empathetic communication to address and resolve client concerns. Track record of adapting to dynamic client needs and ensuring satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Care Representative Associate
CareResource Hawaii
Honolulu, HI
01.2025 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Assisted patients in navigating healthcare resources to ensure access to necessary services.
- Maintained accurate patient records using electronic health record (EHR) systems for efficient tracking.
- Collaborated with healthcare teams to coordinate patient care and enhance service delivery.
- Educated clients on available programs, ensuring understanding of benefits and options.
- Adapted quickly to changes in policies and procedures, demonstrating flexibility in a fast-paced environment.
- Conducted follow-up calls to assess patient satisfaction and improve service quality continuously.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Prepared documents and reports for clinical reviews and discharge plans.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Certified Nursing Assistant
Legacy Ridge Memory Care
Gainesville, VA
07.2023 - 02.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with team members to develop personalized care plans for residents.
- Maintained cleanliness and organization of resident rooms and common areas.
- Provided emotional support to residents and families during challenging times.
- Documented patient information accurately in electronic health records system.
- Participated in training sessions to enhance skills in dementia care techniques.
- Communicated effectively with interdisciplinary teams to optimize resident care outcomes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Harper's Station
Gainesville, VA
10.2022 - 06.2023
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
Certified Nursing Assistant
Paramount Senior Living
Manassas, VA
12.2021 - 09.2022
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Falls Runs Nursing and Rehabilitation
Fredericksburg, VA
02.2021 - 12.2021
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Collaborated with team members to develop personalized care plans for residents.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Front of House Employee
Chick-fil-A
Stafford, VA
05.2018 - 09.2019
- Assisted in training new staff on customer service protocols and operational procedures.
- Coordinated with kitchen and bar staff to maintain efficient order delivery processes.
- Handled customer inquiries and complaints, demonstrating strong problem-solving skills.
- Ensured cleanliness and organization of lobby area to enhance guest experience.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Education
High School Diploma -
Homeschooled
Midland, VA05-2020
No Degree - Medical
Excel Health Institute
Manassas, VA02-2020
Skills
- Email communication
- Microsoft office
- Call center experience
- Complaint handling
- Follow-up skills
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Relationship building
- Phone and email etiquette
Certification
- CNA - Certified Nurse Assistant
Timeline
Home Care Representative Associate
CareResource Hawaii
01.2025 - Current
Certified Nursing Assistant
Legacy Ridge Memory Care
07.2023 - 02.2024
Certified Nursing Assistant
Harper's Station
10.2022 - 06.2023
Certified Nursing Assistant
Paramount Senior Living
12.2021 - 09.2022
Certified Nursing Assistant
Falls Runs Nursing and Rehabilitation
02.2021 - 12.2021
Front of House Employee
Chick-fil-A
05.2018 - 09.2019
High School Diploma -
Homeschooled
No Degree - Medical
Excel Health Institute