Amy E. Allen
Charlotte,NC
Summary
Dependable Medical Records Specialist, Records Requester for law firms, and Medical Transcriptionist with 15-year background in document assessment and quality review. Driven performer skilled in reading and understanding medical reports, editing, requesting and processing medical records while maintaining HIPAA compliance. Enthusiastic and committed to accuracy, with great decision-making, time management, and attention to detail.
Overview
27
27
years of professional experience
Work History
Attorney Liaison
Trio Records Management
05.2022 - Current
- Receive up to 60 requests from law firms daily, review HIPAA forms for accuracy and compliance, and submit completed medical records and billing requests to healthcare providers
- Ensure that requests are submitted within contracted turnaround time.
ROI Medical Records Specialist
Trio Records Management
03.2022 - 05.2022
- Responsible for receiving medical records from medical facilities and copy services
- Scanning, copying, faxing; reviewing documents for HIPPA compliance and completion of request; ensuring timely return of requested records to law firms. Attend to records invoices and payment.
Auditor
M*Modal Transcription
10.2013 - 09.2016
- Audit 50 transcriptionists at random and by management request
- Maintain 99.8% accuracy in scoring, and audit 40 reports per day.
Quality Coach and Quality Assurance Team Leader
M*Modal Transcription
10.2007 - 10.2013
- Responsible for daily auditing of transcriptionist and QA work, ensuring quality above 99.5%; making client corrections; entering outstanding reports into a Reference Repository for use by transcriptionists and QA; communicating with supervisors and contracted facilities
- Provide support to the Regional Team with client contractual audits and other tasks as requested
- Daily contact with an over-70-strong team of medical transcriptionists, providing education, mentoring, and encouragement to help facilitate excellence in a team environment
- Experience in all work types, with an emphasis on Radiology.
Quality Assurance Specialist
MedQuist Transcription
11.2006 - 10.2007
- Responsible for editing transcriptionist work and maintaining above 98% accuracy level; providing feedback and mentoring to transcriptionists.
Quality Assurance Specialist
Outsourcing Solutions
09.2005 - 10.2006
- Responsible for editing transcriptionist work and maintaining above 98% accuracy level; providing feedback and mentoring to transcriptionists
- Provided training and mentoring to new transcriptionists.
Medical Transcriptionist
Outsourcing Solutions
09.2005
- Transcribed clinical and hospital reports, all medical specialities
- Quickly promoted to QA Specialist as a result of attention to detail
Medical Transcriptionist
Northeast Transcription
06.1996 - 11.1999
- Transcribed psychiatric hospital and clinical reports using Med-Rite platform, delivery via PCAnywhere
- Maintained above 98% accuracy.
Education
Bachelor of Science - Elementary Education
University of Maine
Orono, ME12.1991
Skills
- Skills & Strengths:
- Medical Records Analysis
- Medical Records Processing
- Law Firm Point of Contact
- HIPAA compliance
- Document Scanning
- Disease Processes
- Dictation Software
- Manual Data Entry
- Customer Service
- Medical terminology
Timeline
Attorney Liaison
Trio Records Management
05.2022 - Current
ROI Medical Records Specialist
Trio Records Management
03.2022 - 05.2022
Auditor
M*Modal Transcription
10.2013 - 09.2016
Quality Coach and Quality Assurance Team Leader
M*Modal Transcription
10.2007 - 10.2013
Quality Assurance Specialist
MedQuist Transcription
11.2006 - 10.2007
Quality Assurance Specialist
Outsourcing Solutions
09.2005 - 10.2006
Medical Transcriptionist
Outsourcing Solutions
09.2005
Medical Transcriptionist
Northeast Transcription
06.1996 - 11.1999
Bachelor of Science - Elementary Education
University of Maine