Amy E. Diffley, M.A.
Exeter,CA
Summary
Efficiency-driven leader skilled at leading organizations, improving transparency in the workplace and building positive relationships with government agencies, community partners, and members of the public. Accomplished in reducing costs, streamlining processes, improving overall operations, and increasing efficiency across departments.
Overview
8
8
years of professional experience
Work History
Behavioral Health Director
Copper River Native Association
Glennallen, AK
05.2022 - Current
- Recruited, hired and trained all staff, providing supervision, ongoing staff development, and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful behavioral health program through professionalism, quality of care, and patient satisfaction.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Developed and updated department goals and achievements throughout fiscal year.
Chief Operating Officer
TULE RIVER TRIBAL COUNCIL
Porterville, CA
07.2021 - 03.2022
- Refined organizational structure to consolidate, streamline, and delineate necessary functions
- Kept tribal operations in compliance with ordinances, PL 280 requirements, and federal laws
- Maintained department productivity and standards through proactive management of teams and policies
- Highly skilled in building relationships, communication strategy, and outreach programs
- Oversaw over 28 department heads working in multiple divisions with total of 250 tribal employees
- Fostered climate of collaboration between tribal members, department heads, and members of tribal council
- Co-created 70 million annual operating budget and presented to Tribal Council for review and approval
- Implemented employee appreciation program to enhance productivity and retention
- Managed daily operations of Tule River Tribe, orchestrating forward-thinking strategies to accomplish profit and expansion goals
Executive Director
BIG SISTER LEAGUE OF SAN DIEGO, INC.
San Diego, CA
07.2019 - 07.2021
- Implemented team plan, clarified roles of members, 2 managers and 5 mental health aides, and introduced new processes to ensure quality across both residences
- Restructured assessment and intake process to ensure all potential residents are being placed appropriately therefore increasing resident intake by 100%
- Drove strategic improvements to enhance operational and organizational efficiencies
- Fostered work culture of collaboration and inclusion to increase morale and increased employee retention to 90% from 20%
- Increased company revenue by $72,000 in six weeks through aggressive grant writing and outreach
- Streamlined intake process by eliminating redundant paperwork and retraining staff which improved average client intake time from 3 hours to 60 minutes
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
Executive Director
COMMUNITY CARE MANAGEMENT CORPORATION
Ukiah, CA
05.2017 - 12.2018
- Oversee development and management of agency's fourteen program budgets with annual revenue of $4 million
- Responsible for overall management of all activities and operations of agency, including personnel administration, fiscal management, contracting for services and community relations and outreach
- Responsible for increased financial stability for multiple revenue streams, including grant funding, fundraising, fee-for service, and fixed amount contracts
- Lead program planning development, strategic planning, overseeing daily operations, and monitoring and evaluating
- Develop strategic plan and long-term strategy to achieve mission
- Devise improvements to target key areas of improvement
Program Director
COMMUNITY CARE MANAGEMENT CORPORATION HIV/AIDS PROGRAM
Lower Lake, CA
03.2015 - 05.2017
- Manage Lake, Mendocino, and Sonoma Counties' non-profit programs providing medical and social work case management, harm reduction, and psychosocial support to over 200 persons living with HIV and AIDS including provision of mental health and substance abuse services
- Provided ongoing direction and leadership for program operations.
- Oversee Drop-In Center in Lake County including client support services, food pantry, harm reduction supports, as well as all client, community, and fundraising activities
- Plan and direct community prevention and outreach activities including annual AIDS Walk and HIV and Hepatitis C Testing Program
- Monitor and evaluate programs to ensure operational efficiency including quality assurance auditing of client charts, annual patient satisfaction survey, and bi-annual reporting on six diverse funding sources including Ryan White Part B, HOPWA, and Medi-Cal Waiver
- Improved success of program by making proactive adjustments to operations
Program Director
COMMUNITY CARE MANAGEMENT CORPORATION
Ukiah, CA
08.2013 - 03.2015
- Managed four diverse consumer-driven programs for developmentally disabled clients per program service designs and Title XVII regulation
- Programs included: Addictions Program, Supported Living Services, The Arts & Performance Studio (TAPS), and Inclusive Senior Services
Participated in annual budget process and continuously monitored fiscal health of division - Supervised 20 employees and oversaw and reviewed clinical documentation
- Hired and trained staff, established extensive training program for all new employees, and monitored and reviewed job performance including implementing disciplinary actions and work performance evaluations
- Conducted clinical assessments for clients to determine appropriateness for services and needs of each client
Identified programmatic needs as well as facilitated natural supports for all clients - Provided case management for small case load and managed housing assistance program
Education
Master of Arts - Forensic Psychology
Argosy University
Orange, CA2013
Bachelor Of Arts - Psychology & Criminal Justice
Chapman University
Orange, CA2006
Skills
- Grant Writing & Fundraising
- Budget Planning & Management
- Regulatory Compliance
- Leadership & Team Building
- Strategic Planning & Execution
- Profit & Loss Management
- Organizational Development
- Succession Planning
- Financial Management
- Policy & Procedure Development
Timeline
Behavioral Health Director
Copper River Native Association
05.2022 - Current
Chief Operating Officer
TULE RIVER TRIBAL COUNCIL
07.2021 - 03.2022
Executive Director
BIG SISTER LEAGUE OF SAN DIEGO, INC.
07.2019 - 07.2021
Executive Director
COMMUNITY CARE MANAGEMENT CORPORATION
05.2017 - 12.2018
Program Director
COMMUNITY CARE MANAGEMENT CORPORATION HIV/AIDS PROGRAM
03.2015 - 05.2017
Program Director
COMMUNITY CARE MANAGEMENT CORPORATION
08.2013 - 03.2015
Master of Arts - Forensic Psychology
Argosy University
Bachelor Of Arts - Psychology & Criminal Justice
Chapman University
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