Open To Work
AMY E. GRAFF
Fremont,NE
Work Preference
Summary
Dynamic professional with a robust background in management and customer service, adept at conceptualizing, planning, and executing successful business operations. Recognized for exceptional organizational skills and the ability to manage multiple priorities while maintaining a positive attitude. Expertise in customer service leadership, team collaboration, conflict resolution, and driving performance improvements positions this individual as a valuable asset. Committed to achieving results and adapting to evolving needs, with a strong reputation for reliability and effective communication that fosters a positive team environment.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Bakers
04.2024 - 10.2025
- Led customer service team, enhancing efficiency and response times through streamlined processes.
- Developed training programs for staff, improving product knowledge and customer interaction skills.
- Implemented feedback systems to gather customer insights, driving continuous service improvement initiatives.
- Analyzed performance metrics, identifying trends to optimize service delivery and resource allocation.
- Managed conflict resolution processes, ensuring timely and effective solutions to customer concerns.
- Oversaw daily operations, maintaining high standards of service quality and team productivity.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Designed incentive programs to motivate staff and improve service levels.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Produce Lead
Bakers
08.2023 - 04.2024
- Oversaw daily operations of produce department, ensuring product quality and freshness
- Trained and mentored team members on best practices for inventory management
- Implemented process improvements that enhanced workflow efficiency in produce handling
- Coordinated scheduling to optimize labor resources during peak hours
- Conducted regular quality inspections to meet safety standards and compliance regulations
- Analyzed sales trends to adjust inventory levels and reduce spoilage
- Optimized workflow efficiency by regularly updating standard operating procedures in line with best practices from industry peers.
- Facilitated smooth transitions during staff turnover periods by cross-training employees on various responsibilities within the department, ensuring minimal disruption to daily operations.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
- Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
- Addressed customer inquiries and concerns promptly, delivering exceptional service that exceeded expectations.
Grocery Shopper
Bakers
06.2023 - 08.2023
- Executed accurate product selection based on customer preferences and store inventory
- Managed efficient shopping routes to maximize time and resource utilization
- Collaborated with store staff to enhance service quality and resolve customer inquiries
- Trained new team members on effective shopping techniques and operational procedures
Warehouse Lead
Southwark Metal Manufacturing
01.2015 - 01.2018
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Trained employees on equipment operation and safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Maintained top performance standards while working in hot warehouse environment.
Account Recovery Specialist
Savrx
01.2013 - 09.2015
- Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
Store Manager
Selectel Wireless
01.2010 - 08.2013
- Maintained positive attitude to make customer's shopping experiences memorable and pleasant
- Helped drive sales goals and achieve monthly quota figures
- Helped coordinate store fashion events under strict deadlines
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Corrections Officer
Dodge County Correction
08.2008 - 03.2011
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
Caregiver, Special Needs
North Star Services Inc
01.2008 - 09.2010
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
High School Diploma -
Fremont High School
Fremont, NE05.2001
Skills
- Supplementary information
- Innovative problem solver
- Strong verbal communication
- Professional courtesy
- Display layout planning
- Inventory management
- Sales strategy development
- Payment processing expertise
- Conflict resolution
- Proficient in task management
- Effective communication
- Facility upkeep
- Logistics coordination
- Service excellence
- Accounts payable processing
- Telecommunication expertise
- Flexible problem-solving
- Production scheduling
- Recruitment and onboarding
- Invoice management
- Skilled in forklift operation
- Knowledge of OSHA standards
- Team supervision
- Efficient hand truck operation
- Workforce scheduling
- Investigation and resolution skills
- Organized inventory management
- Experienced with inventory tracking systems
- Regulatory compliance
- Strong written communication skills
- Workforce oversight
- Order processing efficiency
- Facilitating team meetings
- Team leadership
- Warehouse operations
- Warehouse distribution
- Operational efficiency
- Driven team contributor
- Order fulfillment expertise
- Customer focused
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Manager
Bakers
04.2024 - 10.2025
Assistant Produce Lead
Bakers
08.2023 - 04.2024
Grocery Shopper
Bakers
06.2023 - 08.2023
Warehouse Lead
Southwark Metal Manufacturing
01.2015 - 01.2018
Account Recovery Specialist
Savrx
01.2013 - 09.2015
Store Manager
Selectel Wireless
01.2010 - 08.2013
Corrections Officer
Dodge County Correction
08.2008 - 03.2011
Caregiver, Special Needs
North Star Services Inc
01.2008 - 09.2010
High School Diploma -
Fremont High School