AMY E. QUIRINO
Chula Vista,CA
Summary
Compassionate and dedicated professional seeking the position of In-Home Respite Director of Care, working with children and adults with cognitive and physical impairements. Committed to providing exceptional care and support to individuals with developmental disabilities and their families, while ensuring the efficient and effective operation of the in- home respite program.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
SYNERGY HomeCare of Central SD
08.2019 - Current
- Extensive experience in working with individuals with physical, cognitive and developmental disabilities, providing compassionate care and support.
- Strong knowledge of the unique needs and challenges faced by the developmentally disabled population.
- Proven track record in program care management, overseeing and directing in-home respite services.
- Excellent communication and interpersonal skills, fostering positive relationships with clients, families, and staff.
- Strong organizational and problem-solving abilities, with a keen eye for detail and accuracy.
- Maintain a current awareness of the abilities and limitations of each field/external staff in collaboration with Clinical Supervisor, the Health Care Coordinators and the Recruiter
- Oversee and manage the operations of the in-home respite program, ensuring the delivery of high-quality care to individuals with physical and cognitive decline and developmental disabilities.
- Develop and implement policies, procedures, and protocols to ensure the efficient and effective provision of services.
- Collaborate with families and individuals to assess their needs and develop individualized care plans.
- Recruit, train, and supervise a team of respite care providers, ensuring they have the necessary skills and knowledge to provide exceptional care.
- Coordinate and schedule respite care services, ensuring optimal coverage and client satisfaction.
- Monitor and evaluate the performance of respite care providers, providing feedback and support as needed.
- Maintain accurate records and documentation, ensuring compliance with regulatory requirements.
- Collaborate with community organizations and agencies to enhance and expand in-home respite services.
- Advocate for the needs of the developmentally disabled population and their families, promoting inclusivity and accessibility.
- Work with the Corporation and Franchise owner to review agency goals regarding finances, staffing and operations
- Maintain excellent relationships with all our clients, referral sources and caregivers
- Comply with all State, Federal, local, accrediting bodies and state of CA standards on staffing/intake, recruitment, screening, hiring process and retention
- Develop and refine staff business skills, leadership and all aspects of client service
- Demonstrate knowledge and adherence to the procedures of the agency and hold staff accountable for carrying out tasks and processes as outlined in agency manuals
- Maintain active involvement with issues of cost containment, uses staff within staffing guidelines
- Maintain partnership with clients and employees and promotes harmonious interpersonal relationships
- Administer ongoing training and orientation for caregiver development and skills strenghtening.
- Assist with caregiver hiring, scheduling & training
CARE MANAGER/RECRUITER
Lifeline Care At Home
10.2015 - 10.2017
- Answering & triaging calls from caregivers, clients and prospects
- Managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
- Serving as one the main/initial point of contact for caregivers to coordinate rescheduling shift vacancies
- Plan and coordinate the care of the clients to improve their quality of life and to maintain their independence and age in place.
- Conducting care-planning assessments and home safety checks to identify needs
- Putting a care plan together; executing that plan with help from RN Care Managers
- Screening, arranging, and monitoring in home help
- Acted as a liaison to families for resources
- Client satisfaction visits on a regular, routine basis to make sure they are safe, doing well, eating properly, and taking needed medications then reporting to RN Care Managers
- Identifying agencies and/or social services and other programs that client can benefit from based on medical condition
- Performing employee state trainings and new hire orientations
- Determining optimal staffing match for new/existing clients so that our employees are happy with their placement while clients also give nothing but rave reviews for excellent staff matching
- Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions
- Rotated schedule for on-call 24/7 for after business hour calls and scheduling modifications
- Ensuring consistent accuracy of database and file information for both caregivers and clients
- Maintaining regular documentation and ongoing note-keeping of employee & client activities
- Program Management: Managing and human service delivery overseeing various programs and services, ensuring they would run smoothly and effectively. This includes program planning, implementation, evaluation, and continuous improvement.
- Staff Supervision: Hiring training, and evaluating employees, as well as providing ongoing support and guidance.
- Client Care: Managing - Understanding of the needs of the individuals and populations we served. This includes developing and implementing person-centered care plans, coordinating services, and ensuring high-quality care was always provided.
- Budgeting and Resource Allocation: Managers in this field are often responsible for budgeting and resource allocation. This includes managing financial resources, securing funding, and making strategic decisions to maximize the impact of available resources.
- Collaboration and Networking: Collaborating with other organizations, agencies, and stakeholders to enhance services and address community needs. This involved building partnerships, attending meetings and conferences, and staying up-to-date with industry trends and best practices.
- Compliance and Regulatory Knowledge: Maintained knowledge of relevant laws, regulations, and accreditation standards. Ensured that the in home respite program and services rendered were in compliance with state requirements, maintaining accurate records and documentation.
- Crisis Management: Worked with crises or emergencies that required quick decision-making and problem-solving skills.
- Experience in handling crisis situations, implementing emergency protocols, and providing support to staff and clients is essential.
OFFICE MANAGER / LEAD SCHEDULER
Home Healthcare
07.2010 - 10.2015
- Oversee schedule for 170 patients and 110 staff on weekly basis
- Coordinate individual member coverage with insurance carriers and ensure shifts are worked per authorizations (BlueCare, Amerigroup, UHC, Tenncare & VA)
- Responsible for screening, recruiting, orienting, and training of all new employees (CNA’s, PCA’s, LPN’s, RN’s & office staff included)
- Conduct job fairs within the community (American Hospitals, Assisted living etc)
- Handle all private pay contracts, staffing and payments
- Quality Assurance between patients and MCO’s
- Quality Assurance of all staff and patient files for state and MCO’s yearly audits
- Provide resource information to patients working directly with assigned Care Coordinator
- Supervise all after-hours, on-call, and emergency communications
- Work with patients through the Veterans Aid & Assist program
- Manage staff announcements, in-services, and mediate staff/member disputes
- Process Billing & Authorizations for 4 MCO’s
- Initial Intake & Assessment/Patient History
- Monthly Supervisory visits
- Critical Incident compliance check/Reporting to APS as necessary
Education
High School Diploma -
University City High School
La Jolla, CA06.1999
Skills
- 60-65 WPM typing speed
- Proficient in full Microsoft Office Suite
- Proficient in Clear Care, ERSP medical software
- Proficient Outlook, Quickbooks, ADP
- HIPAA compliance trained & PCA Certified
- High-Pressure Environments
- Process Improvement Strategies
- Contract Review and Recommendations
- Workflow Planning
- Mergers and Acquisitions Knowledge
- Project Development
- Staff Management
- Staff Training
- Policy and Procedure Implementation
- Systems Implementations
- Project Management
- Invoice Processing
- Operations Oversight
Certification
Registered Home Care Aid
HIPAA Compliance Training
CPR Certified
BIlingual (English and Spanish)
Fluently speaks, reads and writes in both English and Spanish
Languages
Spanish
Native or Bilingual
Additional Information
Former SDRC Employee (2000-2004)
Medical Assistant / Secretary II
Under the direction of Dr. Judith Goldstein and Dr. Joan Reese
Timeline
OPERATIONS MANAGER
SYNERGY HomeCare of Central SD
08.2019 - Current
CARE MANAGER/RECRUITER
Lifeline Care At Home
10.2015 - 10.2017
OFFICE MANAGER / LEAD SCHEDULER
Home Healthcare
07.2010 - 10.2015
High School Diploma -
University City High School
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