Amye Taylor
Hewitt
Summary
Versatile and achievement-oriented professional with a robust history at Atmos Energy, showcasing expertise in safety compliance and effective communication. Excelled in roles requiring attention to detail and teamwork, such as training technicians and leading customer service initiatives. Proven track record in enhancing operational efficiency and fostering collaborative environments, with a notable achievement of maintaining 100% meter read accuracy.
Overview
28
28
years of professional experience
Work History
Town Operator
Atmos Energy
10.2019 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- (On the job Trainer).Assisted in training new technicians , sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Respond to Natural Gas Leaks, Carbon Monoxide for Residential and Commerical customers. Turn on and off, high bill complaints, meter reads.
- Represents Atmos Energy at City Council meetings, Assist City Managers and Fire Chiefs, government agencies.
- Helped secure Gas Monitors for the Volunteer Fire Departments.
Senior Service Technician
Atmos Energy
04.2004 - 10.2019
- Accomplished On the Job Trainer.
- Provided Detail explanation's on how beneficial Natural Gas is.
- Responded to Natural Gas Emergency's, turn on/off
- Provided exceptional Customer Service for internal and external customers
- Installed and Programmed Automated gas meters.
- Built Commerical and Residential Meter sets, verified customers Btu load and correct regulators upstream and down stream.
- Solved Customers High Bill complaints.
Meter Reader
Atmos Energy
01.2008 - 04.2009
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- maintained 100 % read accuracy meters and no skips
- Attended safety meetings and took part in safety awareness trainings and programs.
- read about 8,000 meters a month.
Customer Service Representative
TXU Energy, Gas, Atmos Energy
07.2003 - 01.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- trained new Customer service agents
- taught classes
Team Leader
Tractor Supply Company
04.2002 - 06.2003
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Water Spider
Alcoa, Howmet Casting
02.2000 - 02.2002
- Welding Inspector removed defects from metal airplane parts.
- Engraved Air plane parts in the metal shop.
- Aerospace lost wax casting technician.
- Adhered to all company policies, procedures, and safety regulations, maintaining an excellent safety record throughout tenure.
- Water spider inspector for Wax mold trees before they were cast in metal.
Monogram Sewer
Cheerleader Danz Team
07.1999 - 02.2000
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Reduced blockages and overflows by promptly addressing reported issues and conducting thorough investigations.
- Operated computer to send designs to sewing machines to decorate cheerleader outfits.
- Maintained accurate records of work performed, materials used, and time spent on tasks, contributing to efficient resource allocation.
Market Manager
Davids Grocery
10.1996 - 07.1999
- Increased market share by identifying and capitalizing on emerging market trends.
- Streamlined internal processes, enhancing operational efficiency and reducing costs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Managed Deli, Meat, Cold cuts, ordering, inventory, audits
- managed two employees schedules
Education
No Degree - Management Certificate
Hill College
Hillsboro, TX01-2002
High School Diploma -
Duncanville High School
Duncanville, TX07-1992
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Machine Operation
- Efficient multitasking
- Safety Compliance
- Effective Communication
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
Affiliations
- The National Association of Woman In Construction
Timeline
Town Operator
Atmos Energy
10.2019 - Current
Meter Reader
Atmos Energy
01.2008 - 04.2009
Senior Service Technician
Atmos Energy
04.2004 - 10.2019
Customer Service Representative
TXU Energy, Gas, Atmos Energy
07.2003 - 01.2008
Team Leader
Tractor Supply Company
04.2002 - 06.2003
Water Spider
Alcoa, Howmet Casting
02.2000 - 02.2002
Monogram Sewer
Cheerleader Danz Team
07.1999 - 02.2000
Market Manager
Davids Grocery
10.1996 - 07.1999
No Degree - Management Certificate
Hill College
High School Diploma -
Duncanville High School