AMY E. WALDEN

Facilitated housing support services for families experiencing homelessness.

Ensured safety and well-being of children in resident families.

Oversaw development and implementation of programs for various demographics.

Ensured organization and cleanliness of living spaces.

Executed various administrative tasks efficiently.

Educated residents on essential life skills and child development.

relationships.

Partnered with family members to enhance staff training and marketing efforts.

Enhanced business visibility through strategic social media campaigns.

Created innovative drink recipes and introduced seasonal menu items.

Sustained orderly and tidy condition of coffee trailer.

Delivered expert insights on diverse coffee beans, brewing techniques, and flavor profiles.

Increased client retention by delivering exceptional service.

Ensured quick resolution of customer concerns to enhance experiences.

Performed routine maintenance checks on equipment to maintain peak performance of espresso machines and grinders.

Surpassed sales targets by strategically promoting add-on products.

ons such as pastries or merchandise items.

• Delivered instruction for Advanced English 1 and English 2 classes as a long-term substitute at North Point High School.
• Developed innovative lesson plans and assignments to captivate students.
• Mastered use of Google Drive, Slides, Sheets, Docs, & Keep.
• Acquired proficiency in utilizing MacBook, Apple TV, and iPad within educational environments.
• Guided students with mental health issues to appropriate support programs.
• Promoted a passion for lifelong learning and intellectual growth.
• Engaged in diverse extra-curricular activities including theatrical performances, musical concerts, and athletic events.

• Managed in-bound call center operations alongside a skilled leadership team.
• Consistently exceeded sales goals through effective product and service promotion in routine interactions.
• Trained team members to achieve center goals.
• Crafted training content for call center specialists on updated products and procedures.
• Achieved call center conversion rate exceeding 50%.

• Engaged customers with enthusiasm, sharing product knowledge.
• Employed open-ended questioning techniques to uncover customer needs and propose appropriate solutions.
• Achieved top-tier customer feedback ratings.
• Maintained comprehensive knowledge to address customer questions effectively.

• Coached and trained wedding and outdoor photographers across the U.S.
• Executed strategic planning and management of projects to achieve on-time and within-budget results.
• Demonstrated ability to resolve issues swiftly through strategic thinking.
• Acted as liaison among district managers, mobile photographers, studio personnel, and clients to uphold customer service standards.
• Leveraged social media platforms to strengthen brand presence.
• Enhanced wedding and event photos using Adobe Photoshop.

• Directed talented photographers in producing high-quality portraits for studio and on-location sessions.
• Developed impactful training materials utilized across the organization.
• Cultivated inclusive and collaborative atmosphere to enhance team dynamics.
• Oversaw studio operations, ensuring efficient management and resource allocation.
• Ensured optimal performance of lighting and photographic equipment.

• Managed diverse departments including lighting, paint, and special services.
• Developed skills in multiple departments, including plumbing, kitchen, and electrical.
• Oversaw departmental operations as Manager on Duty during off-site periods of senior management.
• Boosted paint department's profitability, consistently surpassing sales objectives.
• Executed creative approaches to drive customer engagement and elevate revenue.
• Utilized data from reports to enhance profit margins and optimize inventory.
• Led and organized Children's Workshops at community events.

• Managed comprehensive store operations across 21 locations in 5 states.
• Enhanced regional sales performance through enthusiastic reinforcement of company standards and recognition of achievements.
• Adjusted strategies based on competitor actions, market conditions and customer buying behaviors to meet sales objectives.
• Conducted workshops and implemented new training tools for North American employees.
• Achieved top average sale per customer in U.S. for 1997.
• Recognized among top five district managers in US and Canada for innovative Corporate Contest ideas in 1996.
• Awarded Store Manager of the Year in 1995.