Amye Zingelman
New York,NY
Summary
Resourceful manager with a track record of coordinating and optimizing operations across diverse departments. Effective leader and problem-solver, committed to streamlining processes, enhancing organizational efficiency, and maintaining exceptional service and product quality. Skilled in independent decision-making, sound judgment, driving company success, fostering team collaboration, and operational excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
La Brigade De Buyer, Inc.
07.2023 - 12.2024
- Solely managed customer service operations for the US market across three premium kitchen brands via phone, email, chat, and social media.
- Spearheaded the implementation of Gorgias, an AI-driven customer experience platform, enhancing efficiency and customer support. Developed and inputted comprehensive resources and trained the team to effectively utilize the platform.
- Developed and maintained a detailed database of inquiries, collaborating with Quality and Marketing teams to create thorough responses and resources.
- Conducted fraud verifications, analyzed return reports, and implemented process improvements to enhance customer satisfaction.
- Supervised external helpdesk teams, ensuring accurate and professional handling of pricing and delivery inquiries.
- Partnered with marketing teams to optimize direct-to-consumer strategies based on customer insights.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
Sacramento Municipal Utility District
01.2018 - 08.2022
- Provided empathy-based customer support in a busy call center environment, while listening attentively and solving problems quickly and efficiently.
- Managed upset customers, conflicts and challenging situations, while delivering outstanding service.
- Handled customer inquiries, complaints, billing questions and disputes, and dispatched crews to emergency situations based on priority level.
- Adapted quickly to new changes and programs, while relating openly and comfortably with employees across departments.
Lead Teacher
The Phoenix Schools
10.2015 - 01.2018
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Education
Degree - Psychology
University of California, Santa Cruz
Degree - Early Childhood Education
Los Rios Community College
Skills
- Interpersonal Communication
- Client Rapport
- Collaboration
- Problem Solving
- Call Quality/Call Management
- Conflict Resolution
- Active Listening
- Adaptability
- Microsoft Office
- SAP, NetSuite, Shopify
- Team Building and Leadership
Websites
Accomplishments
- Exceptional Rating in Productivity: Completed all work, reports, and documents by the required deadline or earlier, allowing myself to be available for other work or projects.
- Exceptional Rating in Reliability: Demonstrated trustworthiness as an employee regarding attendance and time-management skills.
Timeline
Customer Service Manager
La Brigade De Buyer, Inc.
07.2023 - 12.2024
Customer Service Representative
Sacramento Municipal Utility District
01.2018 - 08.2022
Lead Teacher
The Phoenix Schools
10.2015 - 01.2018
Degree - Early Childhood Education
Los Rios Community College
Degree - Psychology
University of California, Santa Cruz
Similar Profiles
Amber MangrooAmber Mangroo
Social Media & Influencer Marketing Associate at La Brigade De BuyerSocial Media & Influencer Marketing Associate at La Brigade De Buyer
Nicolas HERBINIERENicolas HERBINIERE
Sapeur-pompier de Paris at Brigade de Saoeurs-Pompiers de ParisSapeur-pompier de Paris at Brigade de Saoeurs-Pompiers de Paris
BALAKYEM BELEIBALAKYEM BELEI
Spécialiste Eau et Assainissement at Agence Nationale de la Protection Civile-TOGO (Ministère de la Sécurité et de la Protection Civile)Spécialiste Eau et Assainissement at Agence Nationale de la Protection Civile-TOGO (Ministère de la Sécurité et de la Protection Civile)