Amy Elizabeth Ecker

CMA /Lead Phlebotomist

CHI Memorial Hospital

Chattanooga, TN

02.2020 - 08.2023

Provided support in the development of treatment plans for patients under the direction of a physician.
Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
Ensured compliance with applicable laws and regulations pertaining to patient safety.
Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
Administered injections per physician orders while adhering to all safety guidelines.
Observed patients' conditions closely; reported any changes in status or behavior immediately.
Responded quickly to emergency situations according to established protocols.
Documented all activities accurately into electronic medical records system.
Scheduled appointments for patients via phone and in person.
Cleaned and maintained medical equipment following procedures and standards.
Documented notes during patient visits.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Kept facility stocked with necessary supplies, equipment and instruments.
Processed orders for medical supplies and lab equipment.
Verified collection orders and communicated discrepancies to nurses.
Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
Collaborated with other healthcare professionals to develop individualized plans of care for each patient based on their specific needs.
Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
Answered phones promptly; responded professionally to inquiries from patients or family members.
Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
Measured vital signs and took medical histories to prepare patients for examination.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Organized charts, documents and supplies to maintain team productivity.
Responded to patient callbacks and phone-in prescription refill requests.
Educated patients about medications, procedures and physician's instructions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Contacted pharmacies to submit and refill patients' prescriptions.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Prepared treatment rooms for patient examinations.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Handled general office duties to support administrative staff during peak hours.
Positioned patients properly during examination or treatment for comfort and safety.
Assisted back office patient processes to reduce office wait times.
Supported administrative staff by processing payments.
Administered medications under physician's supervision.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Changed dressings on wounds to prevent infection and check for healing.
Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
Checked hemoglobin levels of individuals prior to blood donation.
Input medical and insurance information into database for inclusion in patient records.
Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Assessed plasma collection machines for proper functionality.
Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Coordinated workflow based on stat, schedule, or outpatient needs.
Flushed intravenous lines with saline to prevent blockages.
Interacted with patients to gather and record data prior to blood draws.
Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Conducted patient interviews and verified medical records to confirm test requisitions.
Contacted medical facilities to schedule patients for admission.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Incorporated outside records into charts and EHR.
Explained treatment procedures and physicians' instructions.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Assisted with scheduling patient appointments to ensure efficient use of time throughout the day.
Evaluated current processes and identified opportunities for improvement in order to increase efficiency.
Developed educational materials related to phlebotomy practices for use by clinical personnel.
Coordinated with other departments within the hospital and clinic setting as needed in order to complete tasks related to specimen collection.
Implemented new policies and procedures related to specimen collection as directed by management.
Prepared and packaged specimens for courier transport.
Conducted various blood tests and updated results into paper and electronic charts.
Scheduled appointments and managed patient flow to minimize wait times.
Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Handled special collection procedures, including therapeutic phlebotomy and drug testing.
Demonstrated proficiency in using a variety of collection techniques and equipment.
Entered patient information and test orders into computer systems accurately.
Participated in continuing education to stay current with phlebotomy practices.
Collaborated with laboratory personnel to resolve specimen issues.
Demonstrated ability to perform advanced medical administrative duties such as coding, billing, and collections.
Prepared and maintained patient charts and records in accordance with HIPAA regulations.
Provided support for physicians in the examination of patients by gathering medical histories, vital signs, and other relevant information.
Assisted with scheduling appointments, verifying insurance coverage and collecting co-payments.
Performed data entry into EMR system for patient demographics, clinical notes and billing information.
Managed multiple tasks simultaneously to ensure efficient workflow within a fast-paced environment.
Answered incoming calls from patients regarding their health care needs or concerns.
Educated patients on preventive care measures and treatment options available to them.
Compiled reports related to patient visits for review by physicians.
Processed lab requests according to established protocols and regulations.
Maintained accurate documentation of patient progress notes, treatments plans, medications.
Communicated with third party payers regarding claims processing issues or discrepancies.
Reviewed patient accounts for accuracy of charges and credits prior to submitting claims for payment.
Conducted follow up activities with insurance companies when necessary.
Coordinated referrals between primary care providers and specialists.
Assisted in the training of new employees on office procedures and policies.
Resolved any customer service issues that arose during the course of business operations.
Participated in continuing education courses related to Advanced CMA duties.
Adhered to all applicable laws governing privacy rights of patients' protected health information.
Executed various clerical tasks including filing documents, photocopying records and faxing correspondence.
Utilized computer applications such as Microsoft Office Suite and specialized software programs for record keeping purposes.

Summary

Overview

Work History

CMA

CMA /Lead Phlebotomist

Education

Associate of Applied Science -

Skills

Timeline

CMA

CMA /Lead Phlebotomist

Associate of Applied Science -

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