Antoinette Myers
Orangeburg,SC
Summary
Seasoned Customer Service Representative with 5 years of experience. Skilled in addressing customer inquiries, managing accounts, and efficient dispatching. Seeking a Representative position to leverage proven customer service and communication skills. Go-getter Representative works closely with business development professionals to meet objectives and achieve revenue goals. Engages consumers and business leads to educate in products and services offered. Generates new business opportunities using proven processes to prospect business leads and close new accounts. Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sykes Work from Home
01.2019 - 05.2022
- Provided clear information improving customer interaction
- Maintained confidentiality and professionalism in handling sensitive account information during customer interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Dispatcher
ON TIME TRANSPORTATION
Orangeburg, SC
11.2017 - 11.2019
- Coordinated and managed the daily scheduling of transportation routes, effectively dispatching a fleet of vehicles to ensure timely and efficient delivery services for ON TIME TRANSPORTATION clientele.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Identified locations and needs of callers to accurately send assistance.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Education
High school diploma -
Calhoun County High School
Saint Matthews, SC05.2017
Skills
- Teamwork and Cooperation
- Needs analysis
- Paperwork Processing
- Technical Troubleshooting
- Customer Support
- Client Service
- Customer Relations
- Data entry proficiency
- Client Services
- Strategic Direction
- Order problem solving
- Account Servicing
- Telephone reception
Timeline
Customer Service Representative
Sykes Work from Home
01.2019 - 05.2022
Dispatcher
ON TIME TRANSPORTATION
11.2017 - 11.2019
High school diploma -
Calhoun County High School
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