Microsoft Word, Excel, PowerPoint, Outlook, and Access
Amy F. Jacobs
CSR-Order Management
Dallas,Texas
Summary
I am a quality-driven administrative professional with 7 years of solid background handling high-volume inquiry, observation, inspection and performance workloads . Excellent verbal and written communication with strong supervising and coaching. Background is cultivating positive relationships and exceeding goals. Also, tech-savvy and proactive with a good sense of business operations and customer care needs. The ability to multitask, prepare documents, work independently with limited supervision, complete multiple projects simultaneously and in a timely manner. Also, good at troubleshooting problems and building successful solutions.
Overview
12
12
years of professional experience
Work History
Customer Service Representative- Order Management
Blue Triton Brand/ Ready Refresh
Stamford, CT
10.2023 - 05.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Skilled Motor Vehicle Operator
Lyft INC
San Francisco, CA
11.2021 - 09.2023
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Delivered fast and friendly service to handle questions and service complaints
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Operated different types of vehicles and equipment in varied terrain and conditions.
- Delivered goods and products to customer on time and in excellent condition.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Customer Service Representative
24hour Fitness INC
07.2018 - 05.2021
- Anticipated needs and resolved problems to keep customers happy
- Answered inbound calls to handle various concerns, set appointments and close sales
- Set up customer accounts in system and updated details to reflect current information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Property Manager
GWR Management INC
11.2018 - 02.2020
- Effectively use Microsoft Office (Word, Excel, Outlook, PowerPoint) Built and maintained office files by inputting contracts, billing information and data needed for monthly reports
- Compiled electronic records to meet regulatory guidelines and departmental quality assurance requirements.
- Implemented promotions, newsletters and contests to encourage lease renewals and build resident rapport
- Verified collection of rent payments and fees and prepared funds for deposit
- Promoted occupancy using online rental boards and social media platforms
- Conducted eviction and move-in orientation, personally welcoming new tenants and hosting various events
- Facilitated financial and operational audits, working with internal, and external managers to communicate recommendations or issues surrounding audits.
- Analyzed accounting systems for efficiency and effectiveness.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Supervised and oversaw auditing activities across operational, personnel utilization billing areas.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
Lead Medication Technician and Medical Assistant
Prestonwood Court
05.2012 - 05.2015
- Kept adequate supplies, reordering new items to meet typical patient loads
- Tracked medication administration and frequently audited medication sheets
- Dressed, bathed and fed patients needing extra care and assistance
- Upheld strict facility and HIPAA regulations governing patient information and interactions
- Examined and recorded patient vital signs before and after administering medication
- Supported treatment plans by passing out medication at prescribed times
Community Assistant Manager
A-List Apartment Staffing
10.2017 - 11.2018
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Delivered fast and friendly service to handle questions and service complaints
- Documented, researched and resolved customer service issues
- Provided leadership, guidance and support to staff members.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Education
No Degree - Human Resource Assistant / Business Office Systems
Richland College
Dallas, TX12.2022
Associate of Applied Science AS - Business Administration And Management
Dallas County Community College
Dallas, TX05.2022
Associate of Applied Science - Business Office Systems
Richland College
Dallas, TX05.2018
No Degree - Practical Nursing
Ross Medical Education Center
Lansing, MI09.2009
CNA, Medical Assistant -
Ross Medical Education Center
Lansing, MI09.2008
Certifications Medic First Aid Training EMT - Emergency Medical Technology
Life EMS
Grand Rapids, MI11.2006
GED -
Grand Rapids Learning Center Diploma
Grand Rapids, MI01.2003
Skills
- Communication
- Teamwork
- Problem-solving
- Time management
- Critical thinking
- Programming skills
- Bookkeeping
- Social Media Marketing
- Microsoft Office
- Interpreting Data
Additional Information
- AWARDS, Above and Beyond Team Leader, Outstanding Achievement Developmental Studies
Certification
- CAP - Certified Administrative Professional
- CMA - Certified Medical Assistant
- EMT - Emergency Medical Technician
- Data Software Specialist
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Full Professional
Interests
Community involvement, writing, blogging, learning languages, photography, traveling, doing sports, reading, and art
Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsPaid time offTeam Building / Company Retreats401k matchPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekWork from home optionAffiliations
- Community involvement
- Volunteering
Timeline
Customer Service Representative- Order Management
Blue Triton Brand/ Ready Refresh
10.2023 - 05.2024
Skilled Motor Vehicle Operator
Lyft INC
11.2021 - 09.2023
Assistant Property Manager
GWR Management INC
11.2018 - 02.2020
Customer Service Representative
24hour Fitness INC
07.2018 - 05.2021
Community Assistant Manager
A-List Apartment Staffing
10.2017 - 11.2018
Lead Medication Technician and Medical Assistant
Prestonwood Court
05.2012 - 05.2015
No Degree - Human Resource Assistant / Business Office Systems
Richland College
Associate of Applied Science AS - Business Administration And Management
Dallas County Community College
Associate of Applied Science - Business Office Systems
Richland College
No Degree - Practical Nursing
Ross Medical Education Center
CNA, Medical Assistant -
Ross Medical Education Center
Certifications Medic First Aid Training EMT - Emergency Medical Technology
Life EMS
GED -
Grand Rapids Learning Center Diploma
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