Amy Frazier
Jamestown,OH
Summary
Adept Agile Product Owner with a proven track record at Winsupply, Inc, where I spearheaded cross-functional teams to deliver high-quality product features on schedule, enhancing user satisfaction and market competitiveness. Excel in stakeholder collaboration and project management, blending exceptional organizational skills and Agile methodology expertise to drive product excellence and innovation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Agile Product Owner
Winsupply, Inc
Dayton, OH
12.2021 - Current
- Negotiated with stakeholders to reach consensus on product features and priorities.
- Collaborated with cross-functional teams to ensure product features are delivered on time and meet quality standards.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Prioritized backlog items according to market needs and customer value.
- Analyzed user data to inform decisions about product enhancements or changes in direction.
- Participated in design reviews to ensure that proposed solutions meet both functional and non-functional requirements.
- Coordinated with marketing and sales teams to develop go-to-market strategies and support product launches.
- Provided guidance on technical challenges encountered during development cycles.
- Managed pre-production and production product deployments.
- Oversaw product lifecycle from conception to launch, including beta testing and post-launch analysis.
- Outlined new feature plans and specifications.
- Supported developers through sprint planning sessions, daily stand-ups, retrospectives, demos.
- Partnered with software development team to design custom applications and trackers to meet client needs.
- Maintained customer expectations with open consultations and frequent communication.
- Gathered feedback from stakeholders, customers, and other teams in order to refine product design.
Project Manager
Stratacache
Dayton, OH
08.2020 - 12.2021
- Orchestrated projects within strict timeframes by solving complex problems and working closely with senior leaders
- Oversaw high-profile projects by planning, designing, and scheduling phases
- Headed project teams specializing in design and launch activities
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders
- Outlined work plans, determining resources, and wrote timelines as part of project scope determination
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Collaborated with development team and client to respond to questions and concerns regarding project details
- Reviewed files, records, and other documents to obtain business information and key data informing responses to development requests
Training and Production Support Specialist
Gatehouse Media Partners
New York, NY
01.2016 - 07.2020
- Responsible for documenting, workflow process, and training of several new Content Management Systems for newsroom across country
- Trained newsrooms on their content management systems (CMS)
- Managed project deliverables for new CMS, newsletter vendors, mobile application vendors
- Created and maintained training documentation and videos
- Communicated with various departments and customers
- Provided daily support with escalated ticket resolution and liaised with business and technical leads
- Analyzed applications and recommended necessary upgrades and patches
- Resolved issues through active listening and open-ended questioning, escalating major problems to development team
- Fostered relationships with vendors to foster positive working relationships
- Identified, reviewed, and applied policies and procedures
- Assessed software bugs and compiled findings along with suggested resolutions for development team members
- Defined, created, and controlled testing environments for successful software deliverables
- Identified and tracked defects with Trackrecord and supported developers in resolving problems by completing additional tests
- Trained end-users of Newscycle on use, functionality, and application to business problems
Business Analyst/Quality Assurance Analyst
Pacejet Logistics, Inc
Columbus, OH
09.2015 - 12.2015
- Testing application enhancements
- Manage change logs
- Implement checklist for Carrier documentation and status
- Document enhancements
- Reported bugs
Business Analyst/Quality Assurance Analyst
FahrenheitIT
Columbus, OH
04.2015 - 09.2015
- Placed with Columbus Dispatch Printing Company as Business Analyst/ QA Analyst
- Elicited stakeholder feedback and input through interviews and surveys
- Established Release Manager for new Authentication project for their Desktop, Mobile Apps and Mobile Web
- Managed testing team
- Lead user acceptance testing for all releases
- Assisted in planning, requirements gathering and testing for The Authentication Project
- Reported bugs
Business Analyst
Brooksource, LLC
Dayton, OH
09.2014 - 04.2015
- Elicited stakeholder feedback and input through interviews and surveys for SAP Collections and Disbursement implementation
- Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards
- Communicated effectively with technical and business resources assigned to projects through various means, e.g
- Email, weekly status reports, SharePoint updates
- Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR)
- Created test cases and test scripts and user acceptance test steps
- Ensured all artifacts complied with corporate SDLC Policies and guidelines
- Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
- Identified 'bottlenecks' and implemented new and improved processes and policies
- Applied change requests, versions, and addendums to Scope documents, Business Process flows, test cases, test scenarios and training documents
Consultant I
Illumination Works,LLC
Centerville, OH
04.2014 - 08.2014
- Support new Point-of-Sale installation for Luxottica Retail, Inc
- Since April 1, 2014
- Successfully applied patches via Linux system
- Using tools and creative thinking to troubleshoot and correct application/hardware errors on Point-of-Sale system using Personality Server and Linux commands
- Effectively communicate successes and issues to project team in timely manner
Business Analyst
Grange Life Ins. Co
Columbus, OH
11.2010 - 03.2014
- Company Overview: Life Insurance branch of Grange Insurance
- Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards and maintain them using project management tool, Daptiv
- Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR)
- Created test cases and test scripts
- Ensured all artifacts complied with corporate SDLC Policies and guidelines
- Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
- Effectively communicate successes and issues to the project team in a timely manner
- Developed use cases, process flows, mock-ups, user acceptance strategy for all projects
- Critical to initiation to implementation of The Grange Agent Term Life On-Line Quoting system project
- Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient
- Critical to initiation to implementation of The Grange Agent On-Line Application project
- Documented process flows and developed requirements for functional improvements and enhancements
- Other projects were completed as well as production support on daily basis
- Managed Grange Life Project and Defect Portfolio Responsible for test scripts and test execution throughout the entire project
- Responsible for successfully organizing and executing user acceptance testing teams
- Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes
- Life Insurance branch of Grange Insurance
Quality Assurance Analyst
Grange Insurance Co
Columbus, OH
01.2005 - 01.2010
- Assignment involved Web-based online submission of commercial insurance products
- Tracked defects associated with testing for reporting purposes
- Manual testing of mainframe and web-based systems
- Created complex test plans, test cases, test scenarios for Commercial auto and Commercial Package product implementation projects
- Received accolades for role in implementing multi-million dollar revenue product
- Active participant in user story creation and acceptance criteria for agile Commercial Auto project
Education
B.A - Mathematics, Science and Psychology
Wright State University
Dayton, OHSkills
- Functional requirements
- User acceptance testing
- Project management
- Cross-functional coordination
- Business analysis
- Sprint planning
- User story creation
- Product backlog management
- Agile framework expertise
- Stakeholder collaboration
- Stakeholder Requirements Analysis
- Project Scope Development
- Visio
- MS Word
- Excel Proficiency
- Presentation Design
- Agile
- Software Development Lifecycle
- Mobile Application Design
- Web
- Organizational Skills
- Customer service
- Flexible Team Player
- Multitasking abilities
- Teamwork
- Defect monitoring
- Test Case Development
- Product vision development
- Feature prioritization
- Agile methodology
- Product planning
- Story planning
- Stakeholder relationship management
- Product issue resolution
- Software development fundamentals
- Problem resolutions
- Team facilitation
- Release planning
Certification
- Certified Scrum Product Owner
References
References available upon request.
Timeline
Agile Product Owner
Winsupply, Inc
12.2021 - Current
Project Manager
Stratacache
08.2020 - 12.2021
Training and Production Support Specialist
Gatehouse Media Partners
01.2016 - 07.2020
Business Analyst/Quality Assurance Analyst
Pacejet Logistics, Inc
09.2015 - 12.2015
Business Analyst/Quality Assurance Analyst
FahrenheitIT
04.2015 - 09.2015
Business Analyst
Brooksource, LLC
09.2014 - 04.2015
Consultant I
Illumination Works,LLC
04.2014 - 08.2014
Business Analyst
Grange Life Ins. Co
11.2010 - 03.2014
Quality Assurance Analyst
Grange Insurance Co
01.2005 - 01.2010
- Certified Scrum Product Owner
B.A - Mathematics, Science and Psychology
Wright State University
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