Amy G White

Work History

Concerto Care

09.2022 - Current

Utilized Microsoft Word and Adobe Acrobat to edit, create and save confidential documents.
Maintained confidential health information according to state and federal regulations.
Assisted members with social determinants of health and linked to appropriate community resources.
Educated member on gaps in care and assisted with scheduling provider appointments.
Trained new staff on filing, phone etiquette and other office duties.
Provided excellent customer service to patients and medical staff.
Answered incoming calls, transfer appropriately, scheduled appointments in EMR system and filed medical records.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Verified patient insurance eligibility and entered patient information into system.

Community Care Of North Carolina

03.2022 - 07.2022

Receive and document all referrals from various sources into Care Management documentation platform
Verify eligibility and demographic information
Complete Health Risk Screenings
Assist with referrals, mailing of educational materials, consent forms or other documents to members
Assist members with care coordination and health care system navigation and community resources.
Provide culturally appropriate health education and information
Advocate for members
Identify care gaps and perform outreach to members in attempt to close gaps
Access to Hospital/Data or Electronic Medical Record system will be require
Adhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded
Address with Social Determinants of Health as needed
Perform other duties that assist in keeping operations organized and functional
Attend Departmental and corporate meetings, local and regional training, or other events as required

Accentuate Staff (for CCNC)

11.2020 - 06.2022

Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Collaborated with Local Health Departments to achieve full case investigation.
Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Performed record keeping by logging client information within secure contact-tracing software.
Provided educational and informational resources regarding isolation policies and quarantine measures.

Kid To Kid Of North Charlotte

09.2014 - 03.2020

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Analyzed and interpreted store trends with Sales-point to facilitate planning.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Reconciled daily sales transactions to balance and log day-to-day revenue with Sales-point and Baseline.
Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.

Dr Thomas Lamont BDS

1996 - 2000

Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Sterilized rooms and prepped equipment and instruments for daily procedures.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.