Amy Hernandez
Abilene
Summary
Outgoing Front Office Assistant with 20 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and self-motivated, highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Clinic Surgery Scheduler
ENT Specialists
09.2021 - Current
- Speaking to patients daily using exceptional customer service while assisting them with their surgeries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduling about 25 surgeries daily and obtaining pre-operative packets, writing and collecting necessary documentation for surgeries
- Scanned all documents into necessary files and charts
- Educated patients about surgeries and provided treatment plan documentation
- Reviewed medical histories and current information to provide accurate information to surgeons. Provided follow-up calls for proper payments for surgeries.
- Collaborated with assistants and 4 Surgeons to prepare and set up for outpatient and office surgeries.
- Obtained client medical history, medication information, symptoms and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared authorizations for CTs, ultrasounds, suture removal and dressing changes.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Medical Clerk Insurance Specialist
West Texas Retina Consultants
05.2017 - 07.2021
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Position for multi-physician, multiple location Ophthalmology practice and traveled to other office locations
- Respond to inquiries and maintained positive and professional manner at all times
- Verified insurance benefits, posted charges, medical billing, retrieved referrals from external offices, called multiple insurance to gather benefits for next day encounters
- Scanned in all medical records into MDI electronically
- Answering multiple phone lines, check in and check-out patients, collected copays, posting patient payments, maintaining professional attitude while treating all patients and coworkers with kindness
- Perform day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, and data
- Carried out day-to-day duties accurately and efficiently
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Collaborated with housekeeping staff to maintain cleanliness and orderliness of the hotel lobby and reception area.
Customer Service Representative
Amazon Call Center- REMOTE
10.2014 - 01.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled hundreds of customers in fast-paced setting in coordination with great solid team of thousand customer service associates
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Ability to determine customer needs, demonstrated ownership to resolve challenging customer issues, escalating when necessary.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Creating non profit new accounts for businesses and schools
- Participating in business leadership meetings; developing and driving strategies for non profit organizations accounts
- Lead speaker at weekly online meetings
Special Education Assistant Teacher
Livorno Elementary School
01.2010 - 07.2014
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals
- Aided special education teachers in delivering important services for individuals with exceptionalities
- Tailored lesson plans for 25 students with emotional and cognitive disabilities
- Implemented lessons initiated by 2 teachers or related services personnel
- Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activities
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces
- Reported on studentsprogress, behavior and social skills to parents
- Assisted 25-30 students with assignments and helping develop their writing skills
- Built and maintained effective communication and relationships with students, teachers, support staff and parents
Education
Certificate - Real Estate
Aceable Real Estate
Austin, TX05.2024
Certificate - Medical Assisting
Abilene Medial Assistant
Abilene, TX05.2019
High School Diploma -
Richard King High School
Corpus Christi, TX05.1995
Skills
- General office duties
- Decision Making and Problem solving
- File Organization
- Teamwork and Collaboration
- EHR Systems Expertise
- Schedule Coordinator
- Referrals and Authorizations
- Medical Office Experience (15 years)
- ICD-10 and CPT Coding
- Medical billing (1 year)
- Windows and Excel
- Office organization and Time Management
- Schedule Coordinator
- General Surgery
Timeline
Clinic Surgery Scheduler
ENT Specialists
09.2021 - Current
Medical Clerk Insurance Specialist
West Texas Retina Consultants
05.2017 - 07.2021
Customer Service Representative
Amazon Call Center- REMOTE
10.2014 - 01.2017
Special Education Assistant Teacher
Livorno Elementary School
01.2010 - 07.2014
Certificate - Real Estate
Aceable Real Estate
Certificate - Medical Assisting
Abilene Medial Assistant
High School Diploma -
Richard King High School
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