Amyia Barber
Riverview,FL
Summary
Results-driven and adaptable professional with over 10 years of diverse experience in insurance adjusting, customer service, banking and more. Skilled at managing complex client interactions, analyzing and resolving claims, and delivering top-tier service in fast-paced environments. Adept at identifying customer needs, providing tailored solutions, and ensuring compliance with industry regulations. Strong interpersonal and communication skills, with a proven track record of building lasting relationships, resolving issues, and enhancing customer satisfaction. Committed to continuous improvement and achieving organizational goals through efficiency, professionalism, and a customer-first approach. Seeking to leverage a broad skill set and expertise to contribute to the success of a dynamic team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Desk Adjuster
Sr Legacy Loss Consulting
08.2020 - Current
- Assessed and documented damage to property, including taking measurements and photographs.
- Managed multiple claims efficiently while meeting production deadlines.
- Discuss the claim details with the policyholder and potentially negotiate settlement amounts within policy limits.
- Produce a detailed report outlining findings, damage assessment, coverage determination, estimated claim payout, and recommendations for settlement.
Inside Property Adjuster
USAA
03.2019 - 08.2020
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Directed claims negotiations within allowable limit of $75,000 and supported successful litigations for advanced issues.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Partner with direct vendors and internal business partners to facilitate claims resolution.
Property Adjuster
North Carolina Underwriting Association
10.2018 - 02.2019
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
- Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
Auto Claims Adjuster
Progressive
03.2018 - 10.2018
- Verify policy coverage and review the policy's terms and limits.
- Interviewed witnesses and claimants to determine the details of loss and at fault party.
- Researched and organized repair cost, auto repair shops and temporary transportation for client.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Resolved settlement and negotiated mutually beneficial agreements between parties.
Credit Analyst
JPMorgan Chase
01.2016 - 03.2018
- Obtained and analyzed financial data to assess a borrower's creditworthiness and risk by reviewing a borrower's financial records, repayment history, earnings, liabilities, and assets.
- Prepared credit and financial portfolio reports for company audits.
- Studied current financial markets, investment opportunities, and the company's lending protocols.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Granted $75K lending authority based on my job performance.
Small Business Sales Representative
Bank Of America
06.2012 - 01.2016
- Developed new Associates and ensured that they acquire the necessary skills to perform their duties effectively. (OJT coach)
- Promote and sell lending products, business deposit accounts, treasury management, and credit cards.
- Identified Business needs and developed appropriate resolutions along with information on suitable products and services.
- Assisted clients with banking transactions, financial portfolio and business needs.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Certification
620 All Lines Licensed Adjuster in the following States: FL, GA, DE, NM, RI, KY, CA, AL, TX, LA, NC, SC, OK, WY, CT
*Xactimate certified
*Sate Farm Auto Certified
*Citizens Certified
Timeline
Remote Desk Adjuster
Sr Legacy Loss Consulting
08.2020 - Current
Inside Property Adjuster
USAA
03.2019 - 08.2020
Property Adjuster
North Carolina Underwriting Association
10.2018 - 02.2019
Auto Claims Adjuster
Progressive
03.2018 - 10.2018
Credit Analyst
JPMorgan Chase
01.2016 - 03.2018
Small Business Sales Representative
Bank Of America
06.2012 - 01.2016