Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amyia Johnson

New York

Summary

Experienced with team leadership, strategic planning,operational management and time management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Strong understanding of sales techniques, customer needs analysis, and effective negotiation strategies.

Overview

8
8
years of professional experience

Work History

Sales Specialist Team Lead

Charter Communications
06.2024 - Current
  • Develops and implements strategic sales plans to achieve company objectives and enhance performance.
  • Examines market trends to pinpoint growth opportunities, boosting territory sales ranking to number 1 in New York City.
  • Assists team members in achieving personal records and improving pitching quality, supporting overall team success.
  • Earns multiple managerial recognitions for exceptional performance.
  • Managed and resolved customer conflicts.
  • Audited accounts and provided best resolution for price reductions and benefits.
  • De-escalated customers who are irate and maintained a 98 percent customer satisfaction rate.
  • Maintained professionalism in accordance with company policy. Familiarized with New York labor laws to adhere helped the managers understand certain aspects of EOC.
  • Troubleshooted different accounts through different software's such as CSG, and task managers.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Project Coordinator

IKEA
05.2020 - 07.2023
  • Coordinated the execution of multiple projects, ensuring adherence to objectives and efficient operations in remote settings.
  • Enhanced interdepartmental communications by serving as a key liaison, facilitating project coordination and stakeholder engagement.
  • Managed comprehensive project documentation, including schedules and progress reports, while monitoring deliverables and maintaining budgetary constraints.
  • Assisted junior project manager in construction projects and different contracts to help processes move efficiently.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Established effective quality control measures that resulted in improved end-product consistency and fewer defects.

Front Desk Intern

Grady Memorial
04.2019 - 06.2021
  • Managed patient reception and phone communications to streamline appointment scheduling and optimize patient flow.
  • Revamped administrative tasks, including medical record management and office supply inventory, to improve operational efficiency and compliance.
  • Conducted billing procedures and insurance audits, ensuring accuracy and timely resolution of patient insurance claims.
  • Maintained client confidentiality and provided protective services to underprivileged communities.
  • Reported to sr Executive while also scheduling meetings and maintaining budgetary compliance.
  • Supported management with administrative tasks, contributing to a well-run front office operation.
  • Provided clerical support as needed.

Customer Service Representative III

Main Event
09.2017 - 03.2020
  • Provided exceptional customer service by effectively resolving inquiries through clear communication in both remote and in-person settings.
  • Maintained and nurtured customer relationships using remote management tools, ensuring high levels of satisfaction.
  • Collaborated with cross-functional teams to address and resolve customer concerns, contributing to improved retention and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma - General Education

South Forsyth High School

Bachelor of Science - Industrial Psychology

Purdue Global
06-2027

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling

Timeline

Sales Specialist Team Lead

Charter Communications
06.2024 - Current

Project Coordinator

IKEA
05.2020 - 07.2023

Front Desk Intern

Grady Memorial
04.2019 - 06.2021

Customer Service Representative III

Main Event
09.2017 - 03.2020

High School Diploma - General Education

South Forsyth High School

Bachelor of Science - Industrial Psychology

Purdue Global

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