Amyia Moore
Parkville,MD
Overview
9
9
years of professional experience
Work History
Credentialing Specialist
Conduent
11.2022 - Current
- Processed and reviewed child care credentialing applications for accuracy.
- Made outbound calls to applicants when necessary.
- Received inbound calls and answered applicants questions regarding status updates.
- Made necessary changes to applicants applications per their request.
Insurance Verification Specialist
The MD Center For Oral Surgery And Dental Implants
03.2022 - 09.2022
- Contacted patients insurance provider to ensure the patients dental benefits will cover the recommended procedures.
- Explained pricing and coverage amounts provided by the insurance carrier to the patients.
- Updated the patients benefit information in the company's system.
- Verified that existing patient information is correct.
- Notified and explained to the patients any changes made to out of pocket fees.
Benefits Customer Service Representative ( Contractual position )
Kelly Benefits
07.2021 - 02.2022
- Answered questions and resolved issues related to benefit programs, billing, and COBRA.
- Assisted with correcting incorrect or missing information.
- Assisted new hires with setting up their benefits accounts.
- Provided insurance verification, and educate eligible subscribers on COBRA benefits.
Billing Representative
Comcast
10.2019 - 11.2020
- Explained billing cycles, and proration charges effectively to customers.
- Corrected billing discrepancies on the customers statement and educate the customers on self services options when applicable.
- Assisted customers with technical issues by troubleshooting their devices.
- Scheduled technician service dates.
- Assisted customers with removing and adding new services.
Customer Care Champion
Macy's Logistics
09.2018 - 08.2019
- Provided 5 star customer service.
- Scheduled and rescheduled deliveries.
- Maintained database to ensure customers contact information and addresses were accurate.
- Followed up with customers regarding the delivery experience.
- Entered weekly inventory counts into the warehouse database.
Team Member
Little Caesars Pizza
06.2016 - 10.2018
- Served customers according to the Ten Customer Service Standards, the Five Priority Guidelines, and the Remedy Process.
- Prepare Little Caesars recipes as described in the C.A.R.D.S
- Take customers orders.
- Daily inventory counts.
- Made money deposit drops.
Wait Staff
Oak Crest Village
11.2014 - 12.2015
- Responsible for serving residents and guest meals in a friendly, service-oriented manner
- Assured that resident meal needs were met based on requests and diet restrictions
- Cleared residents and guest plates and trash.
- Helped in other areas when needed.
Education
High School Diploma -
Perry Hall High School
06.2018
Skills
- Customer Service
- Customer Support
- Call Center
- Medical Terminology
- HIPAA
- Insurance Verification
- Data entry
- Patient Confidentiality
Timeline
Credentialing Specialist
Conduent
11.2022 - Current
Insurance Verification Specialist
The MD Center For Oral Surgery And Dental Implants
03.2022 - 09.2022
Benefits Customer Service Representative ( Contractual position )
Kelly Benefits
07.2021 - 02.2022
Billing Representative
Comcast
10.2019 - 11.2020
Customer Care Champion
Macy's Logistics
09.2018 - 08.2019
Team Member
Little Caesars Pizza
06.2016 - 10.2018
Wait Staff
Oak Crest Village
11.2014 - 12.2015
High School Diploma -
Perry Hall High School