Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amyiah Alaniz

Plainview ,TX

Summary

Dynamic hospitality professional with extensive experience at Hyatt Place Amarillo West, excelling in guest relations and problem-solving. Proven ability to enhance customer satisfaction through effective communication and cash handling. Skilled in Microsoft Office and inventory control, consistently achieving operational excellence in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Front Desk Agent/Bartender

Hyatt Place Amarillo West
07.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Helped customers complete purchases, locate items, and join reward programs.

Retail Associate/ Asst. Manager

Shoe Dept. Encore
08.2019 - 01.2022
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Associate of Applied Science - General Studies

Clarendon College
Clarendon, TX
05-2023

Skills

  • Effective Time Management
  • Computer skills
  • Effective Organizational Skills
  • Clear Interpersonal Communication
  • Effective Decision-Making
  • Flexible and adaptable
  • Dependable and responsible

Timeline

Front Desk Agent/Bartender

Hyatt Place Amarillo West
07.2023 - Current

Retail Associate/ Asst. Manager

Shoe Dept. Encore
08.2019 - 01.2022

Associate of Applied Science - General Studies

Clarendon College
Amyiah Alaniz