Amyiah Alaniz
Plainview ,TX
Summary
Dynamic hospitality professional with extensive experience at Hyatt Place Amarillo West, excelling in guest relations and problem-solving. Proven ability to enhance customer satisfaction through effective communication and cash handling. Skilled in Microsoft Office and inventory control, consistently achieving operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Agent/Bartender
Hyatt Place Amarillo West
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Associate/ Asst. Manager
Shoe Dept. Encore
08.2019 - 01.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Applied Science - General Studies
Clarendon College
Clarendon, TX05-2023
Skills
- Effective Time Management
- Computer skills
- Effective Organizational Skills
- Clear Interpersonal Communication
- Effective Decision-Making
- Flexible and adaptable
- Dependable and responsible
Timeline
Front Desk Agent/Bartender
Hyatt Place Amarillo West
07.2023 - Current
Retail Associate/ Asst. Manager
Shoe Dept. Encore
08.2019 - 01.2022
Associate of Applied Science - General Studies
Clarendon College