Amy J. Daugherty
Liberty Twp.,OH
Summary
Focused Practice Coordinator with proven success in managing administrative operations. Known for effectively coordinating schedules, improving patient flow, and enhancing office efficiency. Demonstrated ability to manage multi-disciplinary teams and streamline processes to achieve organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Practice Coordinator/Medical Assistant
Kettering Health Network
09.2015 - Current
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Coordinate continuing education opportunities for staff members to stay current with industry standards and best practices.
- Manage the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
- Develope marketing strategies to attract new patients, increasing overall clientele base over time.
- Ensure compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
- Reduced wait times for patients by efficiently managing daily clinic operations.
- Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
- Provide exceptional customer service through active listening techniques, empathic communication methods.
- Coordinate staff training sessions to improve customer service skills and increase job satisfaction.
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Ordered all office supplies and kept check on inventory levels.
- Supervise team of 26 office personnel.
- Developed close working relationships with front office and back office staff.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs, blood pressure and weight at intake.
Office Manager/Medical Assistant
Scheidler Family Practice
06.2008 - 09.2015
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs, blood pressure and weight at intake.
Customer Service Representative
Kroger District Office
04.1996 - 05.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Western Brown Senior High
Mount Orab, OH05-1995
Skills
- Practice Management
- Medical Assistant
- HIPAA Compliance
- Customer Service
- Attention to Detail
- Patient Scheduling
- Insurance Verification
- Medical terminology knowledge
Certification
Medical Terminology Certificate
Live Oaks Career Campus- Milford, OH
Timeline
Practice Coordinator/Medical Assistant
Kettering Health Network
09.2015 - Current
Office Manager/Medical Assistant
Scheidler Family Practice
06.2008 - 09.2015
Customer Service Representative
Kroger District Office
04.1996 - 05.2000
High School Diploma -
Western Brown Senior High
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