AMY J. HALL

• Supports administrative or technical operation by performing various duties required of organization systems and procedures.
• Perform data compilation of reports from the inmate communication systems (ICS), analysis, review and administrative tasks that support the operation of the organization.
• Supports multiple and concurrent activities, and establishes controls to measure compliance.
• Maintains working knowledge of the inmate telephone/tablet/kiosk systems, generation of standard and custom reports, PIN administration, help desk, trouble report management, tracking and resolution, dispatch of personnel for repair and maintenance or ICS.
• Coordinate with customers, management and other organization groups to resolve technical and administrative issues.

• Conducting background investigations for national security positions and public trust positions on Department of Defense (DOD) contract in SC and GA.
• Electronic report transmissions, record keeping, file retention, time management skills.
• Collected, analyzed and interpreted information, documentation and records associated with investigations.
• Conducted thorough face-to-face interviews with subjects, employers, families, neighbors, friends and others and documented all investigative findings.

• Organized work to meet demanding production goals.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
• Used equipment properly to avoid workplace hazards or injuries.

• Maintained detailed records of all reviewed cases, ensuring accurate documentation for future reference.
• Review of background investigations for national security positions and public trust positions on Office of Personnel Management (OPM) contract.
• Managed high-volume caseloads while maintaining strict deadlines, successfully balancing competing priorities without compromising quality or timeliness of work delivered.
• Facilitated interdepartmental collaboration, sharing findings from complex cases with relevant teams for further action.

• Conducting background investigations for national security positions and public trust positions on Office of Personnel Management (OPM) contracts in SC, GA and NC.
• Electronic report transmissions, record keeping, file retention, time management skills.
• Collected, analyzed and interpreted information, documentation and records associated with investigations.
• Conducted thorough face-to-face interviews with subjects, employers, families, neighbors, friends and others and documented all investigative findings.

• Conducted comprehensive interviews with subjects, employers, associates, references and other individuals on Office of Personnel Management (OPM) contract in MD, DC and VA.
• Conducting site inspections on Citizenship/Immigration Services (CIS) contract.
• Conducting pre-employment background investigations on US Capitol Police contract.
• Promoted an ethical work environment at all times, adhering strictly to industry standards and best practices in special investigations.
• Ensured compliance with all relevant laws, regulations, and policies while conducting investigations.
• Expedited case closures by effectively prioritizing tasks based on urgency and importance.

• Management of the WMD Community Partnerships and Awareness Training program
• Planning, research and course development from start to finish.
• Training, preparation and coordination with host Sheriff agencies.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.

• Extensive academic and physical training.
• Participation in special assignments, holiday patrol, crime scene searches.
• Front desk duty including operation of multi-line phone and paging system.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.

• Collaborated with court prosecutors and testified in court in support of numerous cases per year.
• Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
• Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and reviewing such reports/paperwork of lower ranking officers.
• Member of the mountain bike patrol unit and served as the Community Oriented Police Officer.
• Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
• Trained junior officers on department procedures, policies, and best practices, resulting in a more effective workforce.

• Community Oriented Policing duties by patrol vehicle and foot patrol.
• Property Officer duties to include inventory and destruction of expired property.
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Talked regularly with citizens to establish rapport and become familiar in area and worked in conjunction with neighboring police agencies.
• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.

GPA: 3.7