Amy J. Marz
Midlothian,TX
Summary
Solid background in Executive Management and Communication - 20 years + experience in Operations, Sales, Supervisory and Management positions: Offer well-developed communication/interpersonal skills, building productive customer relationships and ensuring exceptional service delivery and driving business growth and building customer relationships through effective training. Experienced in the following: Executive Communication/Organization Logistics Inventory Project Management Quality Control Department Leadership Branch Sales Commercial Lending Consumer Lending Small Business Lending Bank Product Knowledge Superior Customer Service Proven Leadership Operations Management Talented Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing comapny projects.
Overview
20
20
years of professional experience
Work History
Project Coordinator
Atlas Signs
01.2022 - 01.2023
- Executive communication position between TX Production Manufacturing facility and over 50+ Project Managers
- Worked directly with 130+ plant employees, department Managers and Team Leads to create and build effective communication processes to regulate consistent time management at TX facility
- Ran weekly Production Meetings to communicate projects due dates, timelines and as well as creating new quality control processes and avoiding cost deficiencies
- Oversaw 10 department heads in terms of communication for project progress and delays
- Assisted in communications with Pre-Production and Shipping department, along with inventory to ensure Production was where it needed to be daily
- Worked directly under Director of Operations and reported EOD status to Plant and Project Managers across 3 different facilities where on any given day roughly with over 500 jobs/projects running.
Administrative Executive
Texan Times Publishing
01.2018 - 01.2021
- Overall duties of office manager for publishing company
- Bookkeeping, accounts payable/receivable, classified, reunions, parks calendar, editing, publishing, ad sales, assisting clients and sales persons.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Upheld strict timetables by maintaining accurate, balanced calendars
- Answered high volume of phone calls and email inquiries
- Maintained protocol throughout routine work days and special events
Financial Manager Assistant VP II
Zions Bank
01.2015 - 01.2017
- Managed commercial and consumer’s portfolio to ensure annual growth, production and retention goals were met
- Oversaw personal bankers and tellers to help them adapt to new sales environment and to help them recognize growth opportunities during day-to-day operations
- Maintained and developed Commercial/Consumer Portfolio Created and maintained operational compliant environment Addressed customer and client concerns and provided problem resolution
- Trained staff to seek out-of-the-box client opportunities and benefits
- Conducted weekly coaching and follow-up to maintain staff expectations and standards Maintained partner relationships to deepen client relationships within company
- Paid attention to detail while completing assignments
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Excellent communication skills, both verbal and written
Branch Manager
US Bank
01.2010 - 01.2015
- Responsible for all managerial duties in retail environment: Provide financial services and products to ensure company standards are met while providing exceptional customer service goals
- Manage daily reports (i.e., Overdraft Report) Address customer concerns and seek viable resolutions Participate in company campaigns and oversee staff production Maintain and meet daily, weekly and quarterly customer service and sales goals Review new accounts and loans for exceptions Staff training and goal setting Set personal banking sales and achievement goals Meet goals through deepening Consumer/Business relationships
Service Manager
Deseret First Credit Union
01.2007 - 01.2010
- Oversee teller line by properly training staff to assist members in basic and complex banking transactions
- Demonstrated strong ability to communicate procedures to staff to improve services Maintained branch code compliance Maintained log system for auditing Provided creative incentives to meet sales and company goals Customer service: resolved customer concerns through research and follow-up Ensured ATM, Vaults and tellers cash boxes were balanced daily and within procedure
Co-Owner/Office Manager
Winn Tile and Stone
01.2003 - 01.2010
- Oversee all work performed and maintained all clerical and accounting duties for small corporate company
- Work directly with lead contractors, PM
- Oversaw payroll, taxes and records
- Managed crews to meet deadlines, punctuality, compliance with company guidelines and safety policies to ensure quality customer service
Teller First National Bank
01.2005 - 01.2007
- Assisting customers with day-to-day transactions and meet banking needs
- Processed deposits, withdrawals and loan payments
- Ensured customer security
- Followed opening and closing procedures per compliance and security code Assisted in balancing of vault and cash dispensers
Education
Business Management/Communications
06.2024
High School Diploma -
05.2033
Associates - undefined
2001
Skills
- Project Facilitation
- Six Sigma Methodologies
- Stakeholder Relationship Management
- Procurement
- Financial Leadership
- Business Development
- Status Updates
- Organizational Performance
- Employee Scheduling
- Financial Analysis
- Multi-Operations Management
- Training and Development
- Report Development
- Project Organization
- Shift Coverage
- Team Coordination
- Recruitment and Hiring
- Project Goals and Milestones
- Verbal and Written Communication
- Methodology Improvements
Timeline
Project Coordinator - Atlas Signs
01.2022 - 01.2023
Administrative Executive - Texan Times Publishing
01.2018 - 01.2021
Financial Manager Assistant VP II - Zions Bank
01.2015 - 01.2017
Branch Manager - US Bank
01.2010 - 01.2015
Service Manager - Deseret First Credit Union
01.2007 - 01.2010
- Teller First National Bank
01.2005 - 01.2007
Co-Owner/Office Manager - Winn Tile and Stone
01.2003 - 01.2010
Navarro College - , Business Management/Communications
Mission High School - High School Diploma,
UTAH VALLEY UNIVERSITY - Associates,