Epic
Amy J Palazio
Cranston,CT
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
22
22
years of professional experience
Work History
Lead Medial Assistant
Brown University Health, Musculoskeletal Dept.
11.2018 - Current
- Prepare and assist with administration of injections to alleviate patient symptoms.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Office Manager
Care New England, Orthopedics
05.2018 - 11.2018
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Provided assistance in clinic, as well as front office as needed
Medical Assistant
Care New England/Affinity Sports Medicine
04.2015 - 05.2018
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant
The Center for Bone and Joint Care
04.2013 - 04.2015
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Secretary
The Center for Bone and Joint Care
09.2002 - 04.2013
- Answered phone calls and messages for 6-physician orthopedic surgical medical facility, scheduling appointments, and handling patient inquiries.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Tourtellotte Memorial High School
Thompson, CT06-2002
Skills
- Medical terminology proficiency
- HIPAA compliance
- Electronic health records management
- Patient care coordination
- Critical thinking
- Staff oversight
- Performance improvement
- Clinical flow management
- Conflict resolution techniques
- Patient-focused care
- Clinical documentation
- Medical terminologies
Software
Ecw
Microsoft Suite
Timeline
Lead Medial Assistant
Brown University Health, Musculoskeletal Dept.
11.2018 - Current
Office Manager
Care New England, Orthopedics
05.2018 - 11.2018
Medical Assistant
Care New England/Affinity Sports Medicine
04.2015 - 05.2018
Medical Assistant
The Center for Bone and Joint Care
04.2013 - 04.2015
Medical Secretary
The Center for Bone and Joint Care
09.2002 - 04.2013
High School Diploma -
Tourtellotte Memorial High School