Amy J Simmons
Everett,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Administrative Clerk
Eastlake Auto Brokers
Kirkland, WA
06.2020 - 11.2021
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Balanced duties of Associate while also functioning as Head Clerk.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Proofread and edited professional documents to fix errors.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Arranged meetings and appointments and updated records to assist management.
- Created and updated records and files to maintain document compliance.
- Generated documents necessary for internal meetings.
Automotive Service Advisor
Cates Auto Repair
Puyallup, WA
06.2010 - 08.2017
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Seized opportunity to upsell products/services with new and potential customers, resulting in revenue generation.
- Improved productivity by providing CSR performance feedback for corrective action.
- Worked with managers to develop service improvement initiatives.
BDC Agent
Harry Brown's Automotive
Faribault , MN
06.2009 - 06.2010
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Maintained electronic customer database to round up repeat business.
- Monitored and responded to internet sales leads from company website and third party sites within 15 minutes.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Created and implemented store displays, promoting sales and growth.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Education
High School Diploma -
Rogers High School
Puyallup, WA06.1996
Associate of Applied Science - Human Services
Seattle Central Community College
Seattle, WA06.2021
Skills
- Microsoft Office
- Educating Customers
- Customer relations
- Mail Sorting and Routing
- Prioritization and Time Management
- Verbal and Written Communication
- Multitasking and Prioritization
- Self-Motivated
- Data Recording
- Office Supply Management
- Outgoing Mail Preparation
- Reliable and Punctual
- Creative Thinking
- Editing and Proofreading
- Calendar Management
- Problem Solving
- Team Collaboration
- Flexible and Adaptable
- Attention to Detail
- Event and Activity Planning
- Office Machine Operation
- Document Typing and Formatting
- Meeting Coordination
Timeline
Administrative Clerk
Eastlake Auto Brokers
06.2020 - 11.2021
Automotive Service Advisor
Cates Auto Repair
06.2010 - 08.2017
BDC Agent
Harry Brown's Automotive
06.2009 - 06.2010
High School Diploma -
Rogers High School
Associate of Applied Science - Human Services
Seattle Central Community College
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