Amy J Walker
IT Business Assistant
Clifton,NJ
Summary
implementation and training. Highly adaptable IT Professional with strong background in project implementation and training. Manages project scheduling, deliverables coordination, and record-keeping. Keeps projects on-track with expert preparation and ongoing monitoring. Skillfully implements the latest technologies and best practices to achieve objectives.
Overview
22
22
years of professional experience
Work History
IT Administrator
Lubrizol
Clifton, NJ
02.2000 - Current
- Implement and support ERP systems for corporation using SAP products.
- Partner with upper management in planning projects and preparing related documents.
- Improve user performance by training staff of 15 in all hardware and software.
- Succeed in resolving end user requests for information and assistance through emails, web chat, and in person.
- Develop and maintain support documents, user guides, and training classes for software.
- Manage and schedule installations, service, and repair for all peripheral devices, data cabling, and telecommunications services.
SAP S/4 Hana Migration Site Project Lead
Lubrizol
Clifton, NJ
12.2018 - 01.2022
- Owned all aspects of migration project for Clifton Site, including Site implementation lead, Training and Site Coordinator, and Site Trainer.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Managed end user expectations and relationships through easily understood explanations and clear communication.
- Trained and supported 20 end users over 2 locations, creating self-sufficient competencies within internal personnel.
SAP Implementation Site Project Lead
Lubrizol
Clifton, NJ
03.2007 - 12.2008
- Gathered requirements for ongoing ERP Roll-out projects and organized details for management use.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Provided technical direction on Role Mapping, Site Coordination, and Training Coordination projects to various stakeholders.
- Taught end users to navigate ERP system by developing and presenting training sessions.
Prism Roll-out Site Project Lead
Lubrizol
Clifton, NJ
01.2004 - 12.2004
- Offered site-wide software support and training for end users, troubleshooting issues and optimizing usage.
- Collaborated with Corporate office to upgrade all hardware & software.
- Closely communicated with project members to identify and quickly address problems.
- Received Excellence award for successful project completion.
Education
AAS - CIS - 50 Credits
PCCC
Nanodegree - Agile Software Development
Udacity
Skills
SAP S/4 HANA
undefinedTimeline
SAP S/4 Hana Migration Site Project Lead
Lubrizol
12.2018 - 01.2022
SAP Implementation Site Project Lead
Lubrizol
03.2007 - 12.2008
Prism Roll-out Site Project Lead
Lubrizol
01.2004 - 12.2004
IT Administrator
Lubrizol
02.2000 - Current
AAS - CIS - 50 Credits
PCCC
Nanodegree - Agile Software Development
Udacity
Quote
“Work harder than you think you were yesterday”
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