Amy Jo Harmon
Tucson,AZ
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Salon Manager
Great Clips
10.2018 - Current
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Administrative Assistant
Orta Metal Works
08.2020 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
Area Manager
Ventura Properties/A Family Storage
09.2018 - 08.2020
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Coached managers on best customer services practices.
Senior District Leader
Regis Corporation
05.2017 - 09.2018
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness.
- Cultivated culture of inclusion and excellence, driving growth by specializing in customer engagement and lasting experiences.
- Reviewed financial documentation, reports and forecasts to make accurate and proactive operations decisions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ06.2017
Associate of Science - Accounting And Business Management
Pima Community College
Tucson, AZ05.2016
Skills
- Customer Service
- Managing Multiple Tasks
- Scheduling
- Time Management
- Communication Skills
- Accurate Money Handling
- Cleanliness and Sanitation
- Inventory Control
- Microsoft Office
- Administrative Support
- Phone Call Answering
- Office administration
- Records management
Timeline
Administrative Assistant
Orta Metal Works
08.2020 - 04.2021
Salon Manager
Great Clips
10.2018 - Current
Area Manager
Ventura Properties/A Family Storage
09.2018 - 08.2020
Senior District Leader
Regis Corporation
05.2017 - 09.2018
Bachelor of Science - Business Administration
Grand Canyon University
Associate of Science - Accounting And Business Management
Pima Community College