Amy Jo 'AJ' Hawks
Knoxville,TN
Summary
As a detail-oriented and dedicated Administrative Assistant, I bring a demonstrated history of delivering outstanding customer service within high-paced settings. My exceptional attention to detail and adept decision-making abilities enable me to proficiently manage multiple concurrent tasks. I am highly self-motivated, thriving both independently and as a collaborative team member.
Furthermore, I am actively pursuing self-study in the field of data analytics, continuously expanding my expertise. My knowledge spans SQL, data warehousing, process validation, and business needs analysis, with a commitment to ongoing learning and professional growth.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Legend Fitness
05.2021 - Current
- Production scheduling
- Parts manager
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Customer Service Representative
GC Services
01.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
Freelance Graphic Designer
AJ Graphics
05.2016 - 01.2019
- Met with customers to present mockups and collect information for adjustments.
- Used Adobe Illustrator to create images and layouts.
- Created broad range of work using various design techniques.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Developed creative design for print materials, brochures, banners, and signs.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
- Created logos, illustrations and typography for various organizations.
Administrative Assistant/Head Graphic Designer
Sez Sew Inc
08.2014 - 05.2016
- Developed creative design for print materials, brochures, banners, and signs.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects such as images sizes and font selection.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
Administrative Assistant/Head Graphic Designer
State Gazette
07.2011 - 08.2014
- Completed final touches for projects before rollout.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Created artwork for product packaging and promotional materials.
- Developed original designs for print media, magazines and newspapers.
Education
High School Diploma -
Dyer County High School
Newbern, TN05.2001
Skills
- Excel Spreadsheets
- Microsoft Office
- Report Analysis
- Data Collection
- Data Evaluation
- Data Management
- Database Organization
- Accounting Support
Timeline
Administrative Assistant
Legend Fitness
05.2021 - Current
Customer Service Representative
GC Services
01.2019 - 05.2021
Freelance Graphic Designer
AJ Graphics
05.2016 - 01.2019
Administrative Assistant/Head Graphic Designer
Sez Sew Inc
08.2014 - 05.2016
Administrative Assistant/Head Graphic Designer
State Gazette
07.2011 - 08.2014
High School Diploma -
Dyer County High School
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