Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Amy Joy Erdmann

Amy Joy Erdmann

San Antonio,TX

Summary

Personable Inside Sales Leader with years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.

Looking to fill a role as an Inside Sales Manager, or Corporate / Sales Trainer.

Overview

27
27
years of professional experience

Work History

Senior Inside Sales Representative

United Exchange Corp.
09.2013 - Current
  • Set and exceeded inside sales goals by establishing ambitious targets
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Surpassed sales goals by $1.5 Million in 2022 with implementation of diverse sales tools and strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions working remotely
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Negotiated prices, terms of sales and service agreements.
  • Kept detailed records of daily activities through online customer database.
  • Updated accounts and maintained long-term relationships with clients.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.

Office Manager

Gorilla Stationers
02.2013 - 04.2013
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives by creating the companies employee handbook
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Phone Banker 1

Wells Fargo Bank
09.2010 - 07.2011
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
  • Handled over 100 incoming telephone calls per day
  • Used CRM system daily to maximize service opportunities and enhance communication.
  • Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.

Paraeducator / Noon Duty Supervisor Substitute

Cypress School District
08.2008 - 05.2010
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.
  • Responded to inquiries from parents and guardians.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Assisted in potty training and toilet hygiene.
  • Helped children develop motor skills in preparation
  • Created and implemented activities to promote language development.
  • Documented children's growth and development.

Certified Material Handler /Senior Customer Support Specialist

Ashland Environmental Services
03.2007 - 05.2008
  • Actively listened to customers, handled concerns quickly and escalated major issues to sales representative.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Created and Delivered hazardous waste disposal manifests and shipping labels.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about lawful packaging and disposal of hazardous materials.
  • Cross-trained and provided backup support for my territory sales persons.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Followed-through on all critical escalations to increase customer retention rates.

Customer Support Manager

EP Container Corp.
04.1996 - 03.2007
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Created customer support strategies to increase customer retention.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Generated, compiled and distributed reports of sales leads and up-sell opportunities.
  • Audited customer support procedures and collaborated regionally to promote standardization across offices.
  • Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
  • Analyzed reports, surveys and vendor relations and completed support assessments to improve first call resolution.
  • Monitored employee performance to identify areas for improvement and additional training needs.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
  • Collaborated with cross-functional departments to update teams on current products, services and troubleshooting techniques.
  • Cultivated long-term relationships with vendors by developing cost-effective methods to source containers for hazardous waste.
  • Purchasing
  • Order Entry
  • Filing as needed
  • Truck loading and off loading as needed
  • AP as needed
  • Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.

Education

Master of Education - Curriculum And Instruction

Houston Baptist (Christian) University
Houston, TX
12.2022

Bachelor of Science - Business Administration And Marketing

DeVry University
Long Beach, CA
12.2012

Associate of Science - Marketing And Merchandising

Cypress College
Cypress, CA
05.2010

High School Diploma -

Artesia High School
Lakewood, CA
09.1989 - 07.1992

Skills

  • International Business
  • Exceptional Negotiation Skills
  • Client Correspondence
  • Account Acquisition
  • Call and Email Handling
  • Consultative Selling Techniques
  • Sales Target Setting
  • Customer Order Management
  • Lead Qualification
  • Customer Interaction
  • Pricing Standards
  • Account Management
  • Marketing
  • Business Planning
  • Purchase Agreements
  • Professional Relationships
  • Key Relationships with customers and brokers
  • Daily Workflows
  • Price Proposals
  • Inside and Outside Sales
  • Sales Tracking
  • Profitability Assessments
  • Client Base Retention
  • Rate Negotiations
  • Contact Management Systems
  • Active Listening
  • Database Management
  • Competitor Research
  • Providing Feedback
  • Technical Management
  • Scheduling Software
  • Training and Onboarding
  • Corrective Actions
  • Customer Needs Assessments
  • Customer Service and Assistance
  • Campaign Tracking
  • Product Branding
  • Special Orders
  • Client Satisfaction
  • Customer Consultations
  • Sales Development
  • Proposal Reviews
  • Sales and Marketing Methods
  • Sales Team Leadership
  • Customer Loyalty
  • Sales Staff Training
  • Education Technology
  • Call Triaging
  • Territory Management
  • Estimations and Quotes
  • Promotional Campaigns
  • Brand Awareness

Additional Information

Computer literate - able to learn computer software very quickly. Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, LOTUS notes, Netsuite, SAP, ACCPAC, Business Works,Act 4.0, MYOB, Salesforce.com, Goldmine, Lab works, VERA, CANVA, MS Sway, Google Classroom, Ted Ed, Storybird, Screencast-o-matic, Type 55 wpm and 10 key by touch.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Thanks for noticing me.
Eeyore

Timeline

Senior Inside Sales Representative

United Exchange Corp.
09.2013 - Current

Office Manager

Gorilla Stationers
02.2013 - 04.2013

Phone Banker 1

Wells Fargo Bank
09.2010 - 07.2011

Paraeducator / Noon Duty Supervisor Substitute

Cypress School District
08.2008 - 05.2010

Certified Material Handler /Senior Customer Support Specialist

Ashland Environmental Services
03.2007 - 05.2008

Customer Support Manager

EP Container Corp.
04.1996 - 03.2007

High School Diploma -

Artesia High School
09.1989 - 07.1992

Master of Education - Curriculum And Instruction

Houston Baptist (Christian) University

Bachelor of Science - Business Administration And Marketing

DeVry University

Associate of Science - Marketing And Merchandising

Cypress College

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Amy Joy Erdmann