Amy K. Morgan
Callahan,FL
Summary
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to manage multiple projects simultaneously, high level attention to detail and accuracy, Works independently, multitask, and adapt to frequent priority changes, Ability to effectively communicate verbally and in writing, Intermediate Microsoft Office product skills
Overview
23
23
years of professional experience
Work History
Compliance Product Specialist I
Citizens Property Insurance
06.2008 - Current
- Use GIS mapping to locate property risk for insurance
- Provide rating criteria by location for New Construction
- Update Building Code Effective Grading and Protection Class in rating system while updating the external portal.
- Update Cost of Construction in rating system
- Peer review documents for Product Development
- Coordinate planning, monitoring and reporting of Voluntary program
- Subject Matter Expert for Voluntary System
- Perform targeted audits and ongoing policy reviews
- User Acceptance Testing for BA department
- Manual rating of all Personal and Commercial Line Policies
- Participate in meetings and actively contribute with identifying opportunities for project improvements.
Technical Resource Center Representative
Citizens Property Insurance
09.2006 - 06.2008
- Answered Agent and Customer calls regarding homeowner coverage’s
- Took minutes for all team meetings
- Answered Agent calls regarding Commercial Multi-Peril coverage’s
- Handled technical service calls
- Handled callbacks on difficult issues
YMCA, Member Services
01.2005 - 01.2006
- Sell YMCA memberships to clients
- Provide solutions to customer service issues
- Take an individual interest in each member and look for ways to maximize their membership benefits
- Cash handling experience at front desk
Substitute Teacher
NASSAU COUNTY SCHOOL BOARD
01.2005 - 01.2006
- Teach students assigned lesson plans in various subjects
- Build solid relationships with faculty members, school board, parents and students
- Communicate expectations of excellence to students and enforce them
- Recognize students that are struggling with assignments and offer additional assistance
- Play an active role in all school related activities
Underwriting Analyst/Voluntary Product Analyst/Claims Customer Service
ALLSTATE
01.1999 - 01.2004
- Proficiently answered questions from external customers regarding claims issues and benefit questions
- Resolved customer service issues regarding claims and policy management
- Reviewed renewal information on group policies and contacted the Group Representative regarding coverage and benefit options
- Responsible for providing analysis and status reports to upper-management
- Led training classes to Marketing Representatives regarding Voluntary products
- Team Lead for Agency Services Department in Supervisor’s absence
Unit Clerk
St. Vincent's Medical Center
01.2006
- Transcribe Physician orders, provide customer service to all departments and visitors
- Order any labs, tests, or materials as needed
- Answer calls regarding patient status
- Request any consultations as needed
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL 05.2018 -
BCEGS - undefined
PPC
undefined
Hilliard High School, Underwriting School
Skills
COMPUTER SKILLS
Proficient in Microsoft Office Products, Excel, Word, Outlook, Teams, proficient at Policy Center, Virtual Observer, Voluntary system
Timeline
Associate of Arts -
Florida State College At Jacksonville
05.2018 -
Compliance Product Specialist I
Citizens Property Insurance
06.2008 - Current
Technical Resource Center Representative
Citizens Property Insurance
09.2006 - 06.2008
Unit Clerk
St. Vincent's Medical Center
01.2006
YMCA, Member Services
01.2005 - 01.2006
Substitute Teacher
NASSAU COUNTY SCHOOL BOARD
01.2005 - 01.2006
Underwriting Analyst/Voluntary Product Analyst/Claims Customer Service
ALLSTATE
01.1999 - 01.2004
BCEGS - undefined
PPC
undefined
Hilliard High School, Underwriting School