Amy Kimmes Wikstrom
Somerville,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Head Start Teacher
Petersburg City Public Schools
Petersburg, VA
10.2021 - 03.2022
- Implemented age-appropriate curricula to meet needs of young learners.
- Encouraged use of technology to support student learning.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
Client Advisor
Stauer
Henrico, VA
02.2021 - 10.2021
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Substitute Teacher, K-12
Henrico County Public Schools
Henrico VA
02.2021 - 06.2021
- Collaborated with colleagues to develop innovative approaches to teaching.
- Assisted students in mastering subject material and preparing for tests.
- Acted as a liaison between home and school communities, facilitating open lines of communication to address concerns or celebrate successes related to student progress.
- Collaborated with other educators to plan and review instruction.
Retail Sales Associate
JCPenney
Glen Allen, VA
02.2019 - 06.2021
- Maintained clean sales floor and straightened and faced merchandise.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Strong record of collaborating with management under Dave Decair.. I was often called upon to work additional shifts and praised for my sensitivity to detail.
Salesperson
Stauer
Henrico, VA
06.2020 - 02.2021
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Consulted with clients to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Offered each client top-notch, personal service to boost sales and customer satisfaction.
- I developed personal relationships with clients as requested by the corporation and was cited for excellence. The company had a high turnover rate, but I showed loyalty and dedication. I was offered a unique position in the corporate office as a client advisor.
English as a Second Language Teacher
Web International
Taicang, China
03.2017 - 11.2017
- Internship
- Created and developed lesson plans to meet students' academic needs.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Created and presented special lectures for high school and college aged student approved by the administration
- Increased student confidence through regular feedback and personalized instruction.
- Contributed to the development of extracurricular programs aimed at promoting cultural exchange and understanding among students.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Collaborated with colleagues to share best practices, creating a supportive teaching community.
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
- Emphasized critical thinking through small group activities.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
English as a Second Language Teacher
Learning Beyond Academy
Shanghai, China
10.2016 - 12.2016
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
English as a Second Language Teacher
Learning Beyond Academy
Shanghai, China
10.2016 - 12.2016
- Increased student confidence through regular feedback and personalized instruction.
- Contributed to the development of extracurricular programs aimed at promoting cultural exchange and understanding among students.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Collaborated with colleagues to share best practices, creating a supportive teaching community.
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
- Emphasized critical thinking through small group activities.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Demonstrated principles of subject material and advanced methods to students.
- Created new lesson plans based on course objectives.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Medical Administrative Assistant
Fan Free Clinic
Richmond, VA
04.2011 - 11.2014
- I received a Presidential Volunteer Achievement Award from the Obama Administration from my work and dedication to the Fan Free Clinic. My supervisor Kate Bausman nominated me for this without my knowledge.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
Bachelor of Arts - History And Education
Longwood University
Farmville, VA12.1996
Skills
- Social selling
- Store Policies and Procedures
- Order Management
- Writing instruction
- Differentiated Instruction
- Lesson Plans
- Interactive Learning
- Relationship Building
- Classroom Management
- Small Group Instruction
- Teaching strategies
- Skills assessments
- Kind and Compassionate
- Recordkeeping expertise
- Objective Analysis
- Attention to Detail
- Fashion Awareness
- Cross-selling strategy
- Brand Promotion
- Sales strategy development
- Informed Product Selections
- Customer Needs Assessment
- Building rapport
- Brand representation
- Computer Proficiency and Microsoft Office
- Child Development
- Performance Assessment
- Parent-Teacher Communication
- Age-Appropriate Curriculum
- Lesson Planning
- Curriculum Planning
- Records Management
- Curriculum knowledge
- Documentation And Reporting
- Test Proctoring
- Lesson implementation
- Multi-Subject Instruction
- Student Tutoring
- Organization and Planning
- Classroom and Activity Supervision
Presidential Volunteer Achievement Award Recipient
I received a Presidential Volunteer Achievement Award for my work in medical administration
Timeline
Head Start Teacher
Petersburg City Public Schools
10.2021 - 03.2022
Client Advisor
Stauer
02.2021 - 10.2021
Substitute Teacher, K-12
Henrico County Public Schools
02.2021 - 06.2021
Salesperson
Stauer
06.2020 - 02.2021
Retail Sales Associate
JCPenney
02.2019 - 06.2021
English as a Second Language Teacher
Web International
03.2017 - 11.2017
English as a Second Language Teacher
Learning Beyond Academy
10.2016 - 12.2016
English as a Second Language Teacher
Learning Beyond Academy
10.2016 - 12.2016
Medical Administrative Assistant
Fan Free Clinic
04.2011 - 11.2014
Bachelor of Arts - History And Education
Longwood University