Amy Kimmes Wikstrom
Somerville,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Head Start Teacher
Petersburg City Public Schools
10.2021 - 03.2022
- Implemented age-appropriate curricula to meet needs of young learners.
- Encouraged use of technology to support student learning.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
Client Advisor
Stauer
02.2021 - 10.2021
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Substitute Teacher, K-12
Henrico County Public Schools
02.2021 - 06.2021
- Collaborated with colleagues to develop innovative approaches to teaching.
- Assisted students in mastering subject material and preparing for tests.
- Acted as a liaison between home and school communities, facilitating open lines of communication to address concerns or celebrate successes related to student progress.
- Collaborated with other educators to plan and review instruction.
Retail Sales Associate
JCPenney
02.2019 - 06.2021
- Maintained clean sales floor and straightened and faced merchandise.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Strong record of collaborating with management under Dave Decair.. I was often called upon to work additional shifts and praised for my sensitivity to detail.
Salesperson
Stauer
06.2020 - 02.2021
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Consulted with clients to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Offered each client top-notch, personal service to boost sales and customer satisfaction.
- I developed personal relationships with clients as requested by the corporation and was cited for excellence. The company had a high turnover rate, but I showed loyalty and dedication. I was offered a unique position in the corporate office as a client advisor.
English as a Second Language Teacher
Web International
03.2017 - 11.2017
- Internship
- Created and developed lesson plans to meet students' academic needs.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Created and presented special lectures for high school and college aged student approved by the administration
- Increased student confidence through regular feedback and personalized instruction.
- Contributed to the development of extracurricular programs aimed at promoting cultural exchange and understanding among students.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Collaborated with colleagues to share best practices, creating a supportive teaching community.
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
- Emphasized critical thinking through small group activities.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
English as a Second Language Teacher
Learning Beyond Academy
10.2016 - 12.2016
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
English as a Second Language Teacher
Learning Beyond Academy
10.2016 - 12.2016
- Increased student confidence through regular feedback and personalized instruction.
- Contributed to the development of extracurricular programs aimed at promoting cultural exchange and understanding among students.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Collaborated with colleagues to share best practices, creating a supportive teaching community.
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
- Emphasized critical thinking through small group activities.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Demonstrated principles of subject material and advanced methods to students.
- Created new lesson plans based on course objectives.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Medical Administrative Assistant
Fan Free Clinic
04.2011 - 11.2014
- I received a Presidential Volunteer Achievement Award from the Obama Administration from my work and dedication to the Fan Free Clinic. My supervisor Kate Bausman nominated me for this without my knowledge.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
Bachelor of Arts - History And Education
Longwood University
Farmville, VA12.1996
Skills
- Social selling
- Store Policies and Procedures
- Order Management
- Writing instruction
- Differentiated Instruction
- Lesson Plans
- Interactive Learning
- Relationship Building
- Classroom Management
- Small Group Instruction
- Teaching strategies
- Skills assessments
- Kind and Compassionate
- Recordkeeping expertise
- Objective Analysis
- Attention to Detail
- Fashion Awareness
- Cross-selling strategy
- Brand Promotion
- Sales strategy development
- Informed Product Selections
- Customer Needs Assessment
- Building rapport
- Brand representation
- Computer Proficiency and Microsoft Office
- Child Development
- Performance Assessment
- Parent-Teacher Communication
- Age-Appropriate Curriculum
- Lesson Planning
- Curriculum Planning
- Records Management
- Curriculum knowledge
- Documentation And Reporting
- Test Proctoring
- Lesson implementation
- Multi-Subject Instruction
- Student Tutoring
- Organization and Planning
- Classroom and Activity Supervision
Presidential Volunteer Achievement Award Recipient
I received a Presidential Volunteer Achievement Award for my work in medical administration
Timeline
Head Start Teacher
Petersburg City Public Schools
10.2021 - 03.2022
Client Advisor
Stauer
02.2021 - 10.2021
Substitute Teacher, K-12
Henrico County Public Schools
02.2021 - 06.2021
Salesperson
Stauer
06.2020 - 02.2021
Retail Sales Associate
JCPenney
02.2019 - 06.2021
English as a Second Language Teacher
Web International
03.2017 - 11.2017
English as a Second Language Teacher
Learning Beyond Academy
10.2016 - 12.2016
English as a Second Language Teacher
Learning Beyond Academy
10.2016 - 12.2016
Medical Administrative Assistant
Fan Free Clinic
04.2011 - 11.2014
Bachelor of Arts - History And Education
Longwood University
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