Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amy L. Andres

Machias,NY

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Breeding Manager/Owner

Slidin' B Stables
11.2008 - Current
  • Maintained accurate records of all breeding activities to ensure compliance with industry standards and regulations.
  • Coordinated transportation logistics for animals moving between facilities or being shipped internationally while maintaining strict adherence to biosecurity protocols.
  • Implemented biosecurity measures to minimize disease transmission among animals within the breeding facility.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved breeding program efficiency by developing and implementing new protocols for animal care and management.
  • Conducted regular evaluations of breeding stock performance, leading to adjustments in selection criteria as needed for optimal results.
  • Launched quality assurance practices for each phase of development
  • Provided exceptional customer service to clients when purchasing breeding stock, offering guidance on selecting animals with optimal genetic potential for their specific needs.
  • Assessed genetic potential of individual animals through pedigree analysis, contributing to informed decision-making in mating selections.
  • Reduced costs by streamlining daily operations and implementing cost-effective solutions within the breeding program.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Increased reproductive success rates by monitoring animal health closely and addressing any issues promptly.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Provided professional services and support in a dynamic work environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Senior Collections Specialist

Pioneer Credit Recovery
01.2003 - 12.2022
  • Generated and distributed monthly customer statements.
  • Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Counseled debtors on payment options and arranged installment agreements.
  • Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Established performance benchmarks for team members, fostering accountability and driving continuous improvement efforts.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Leveraged excellent interpersonal skills when liaising with external partners, such as legal counsel and credit bureaus, ensuring positive working relationships.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Trained new team members on scripts, company services, and collection strategies.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Developed comprehensive reports to track progress, identify trends, and inform decision-making processes.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Processed payments and applied to customer balances.
  • Maintained strict compliance with federal regulations and industry best practices to ensure ethical collection practices at all times.
  • Optimized resource allocation by closely monitoring key performance indicators and adjusting strategies accordingly.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Responded to customer inquiries and provided detailed account information.
  • Negotiated settlements with debtors, achieving mutually beneficial resolutions while maintaining professional relationships.
  • Streamlined the collections process for increased success rates and improved customer relations.
  • Spearheaded process improvement initiatives that resulted in streamlined procedures contributing to shorter resolution timelines.
  • Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained strong leadership skills by managing projects from start to finish.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Paid attention to detail while completing assignments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Associate Degree in Nursing - Nursing

Jamestown Community College
Olean, N.Y.
05.2024

Associate of Applied Science - Equine Health, Management, And Reproduction

Suny Morrisville
Morrisville, N.Y.
05.2002

Skills

    • Reproductive Physiology Proficiency
    • Financial Management
    • Continuous Improvement Mindset
    • Computer Skills
    • Managing Operations and Efficiency
    • Teamwork and Collaboration
    • Conflict Resolution and Problem Solving
    • Budget Management
    • Record Keeping and Reporting
    • Business Administration
    • Decision Making and Prioritization
    • Budgeting and financial planning
    • Task Delegation
    • Work Planning and Prioritization
    • Industry Networking and Collaboration
    • Artificial insemination techniques
    • Emergency Response
      • Schedule oversight
      • Interpersonal Relations
      • Scheduling and Coordinating
      • Process Improvement
      • Technical Proficiency
      • Preventive Maintenance
      • Crossbreeding Strategy Development
      • Animal Nutrition Knowledge
      • Professional and Courteous
      • Animal Welfare Compliance
      • Semen Evaluation and Storage
      • Problem Resolution
      • Genetic Evaluation Analysis
      • Decision-Making
      • Goal Setting
      • Active Listening

Additional Information

Through the years of owning and operating my own equine breeding reproduction farm, I have learned valuable skills that will assist in my newest endeavor, and passion: NURSING. I appreciate the opportunity to speak with your organization to see what I might be able to bring to the table. My passion for the science of medicine, and my love of people combined to make nursing my ideal career.

Timeline

Breeding Manager/Owner

Slidin' B Stables
11.2008 - Current

Senior Collections Specialist

Pioneer Credit Recovery
01.2003 - 12.2022

Associate Degree in Nursing - Nursing

Jamestown Community College

Associate of Applied Science - Equine Health, Management, And Reproduction

Suny Morrisville

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Amy L. Andres