AMY L. GRAHAM
Mount Morris,MI
Summary
Dependable administrative assistant with extensive customer service experience and a strong independent worker. Ability to effectively organize, manage and coordinate multiple tasks and activities with conflicting deadlines. Professional phone etiquette and effective communication skills.
Overview
25
25
years of professional experience
Work History
Manager on Duty
Gillies Coney Island Restaurant
04.2020 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
CASHIER
Gillies Coney Island
11.2016 - 04.2020
- Managed multitasking by handling calls, orders, assisting both kitchen crew and serving staff; ensured register accuracy during multiple night shifts.
ADMINISTRATIVE SECRETARY
VP Total Solutions
05.2015 - 10.2016
- Answering multi-line phones, verifying insurances, scheduling appointments, collecting payments, precertifing testing.
ADMINISTRATIVE SECRETARY
Oakland Psychological Clinic
06.2011 - 05.2015
- Assists 23 therapists with scheduling patient appointments, collecting payments, and calendar maintenance
- Handles multiple tasks in a fast-paced medical office such as; typing correspondence, coordinating UPS shipments, data entry, copy and fax files and monitoring emails
- Process requests for medical records, assists with insurance verification and audits patient records
- Answers multiline phones giving excellent customer service to patients and venders
- Responsible for weekend opening and closing of office
- Promoted to Psych
- Secretary 09/2014
- Working for 3 Psychiatrists, processing charts, doing verbal medication orders, doing prior authorizations for medication
- Doing referrals for inpatient and outpatient programs, doing doctor's dictation
- Also working with Genesee Health Systems.
CUSTOMER SERVICE/CASHIER
Speedway Gas Station
10.2009 - 06.2011
- Running and keeping track of cash registers
- Answering phones
- Stocking shelves and coolers
- Signing in stock orders
- Closing store nightly.
CASHIER
Gillies Coney Island
08.1999 - 04.2009
- Fulltime cashier
- Daily counting and keeping track of three cash registers
- Answering phones and taking orders
- Responsible for being in charge of my nightly shift crew two to three night a week.
Education
Elizabeth Anne Johnson High School
Mount Morris, MISkills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Management
- Training and mentoring
- Staff Discipline
- Inventory Control
- Waste Reduction
- Customer Service
- Teamwork and Collaboration
- Hiring and Training
- Performance Tracking and Evaluation
References
- Rowan Shorez, General Motors, (810) 336-3111
- Kim Hopkins, Accountant, (810)447-5462
Timeline
Manager on Duty
Gillies Coney Island Restaurant
04.2020 - Current
CASHIER
Gillies Coney Island
11.2016 - 04.2020
ADMINISTRATIVE SECRETARY
VP Total Solutions
05.2015 - 10.2016
ADMINISTRATIVE SECRETARY
Oakland Psychological Clinic
06.2011 - 05.2015
CUSTOMER SERVICE/CASHIER
Speedway Gas Station
10.2009 - 06.2011
CASHIER
Gillies Coney Island
08.1999 - 04.2009
Elizabeth Anne Johnson High School
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