Amy L Rhodes
Greenville,NC
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Chiropractic Assistant
O'Donahue Chiropractic
06.2023 - Current
- Answer phones to respond to customer questions, provide information and schedule appointments
- Direct patients to exam rooms, field questions, and prepare for physician examinations
- Greet incoming visitors warmly and direct patients to appropriate areas to keep office running smoothly
- Perform electric muscle stimulation, massage, and mechanical traction
- Sanitize, restock, and organize exam rooms and medical equipment
- Learned and follow laws and HIPAA guidelines to keep office compliant with industry regulations
- Promote office efficiency, coordinate charts, complete insurance forms, and help patients with diverse needs
- Gather forms and copy insurance cards to collect patient information for billing and insurance filing
- Contact insurance carriers to determine patients' coverage
- Input patient data into computer system using Chirotouch and check information for accuracy
- Answer telephone calls to offer office information, answer questions, and direct calls to staff
- Explain procedures to patients to reduce anxieties and increase patient cooperation
MLS and Membership Coordinator
Coastal Plains Association of Realtors
03.2022 - 06.2023
- First point of contact for phone calls and emails
- Responded to member inquiries in a timely and professional manner
- Made new member appointments and helped with paperwork
- Created new member records in computer systems and kept records up to date
- Managed and maintained files, records and correspondence
- Helped prepare reports and presentations
- Drafted and proofread correspondence
- Updated calendar, social media and business website
- Created invoices and processed payments
- Assisted with day-to-day operations of the office functions and duties
- Made and kept sign up lists for meetings and events
Office Manager
Kimbrell's Furniture
01.2022 - 02.2022
- Managed office employees
- Interviewed and hired office personnel
- Trained new office personnel
- Balanced drawers, as well as printing detailed and settlement reports on a daily basis to reconcile and count monies for bank deposits
- Assisted customers with credit applications, payments and questions
- Filed legal and insurance documents
Owner/ Manager
Pizza Authority
03.2015 - 08.2019
- Managed day-to-day business operations
- Trained and motivated employees to perform daily business functions
- Optimized team hiring, training and performance
- Devised processes to boost long-term business success and increase profit levels
- Conducted target market research to discover customer needs and analyze competitor trends
- Prepared bank deposits and handled business sales, returns and transaction reports
Substitute Aide / Secretary
Elizabeth Forward School District
01.2015 - 05.2018
- Helped prepare classrooms by setting up activity stations, writing on bulletin boards and distributing materials
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need
- Supported children by working closely with teachers, parents and administrators
- Promoted student progress by assisting with assignments and special projects
Unit Secretary
Select Specialty Hospital
11.2011 - 04.2012
- Organized paperwork such as charts and reports for office and patient needs
- Processed lab paperwork and requests according to physicians' orders
- Transcribed doctors' medication orders, lab test requests and care plans
- Executed administrative duties to facilitate unit tasks and meet team goals
- Monitored inventory levels and advised management of need for replenishment
- Maintained current and accurate medical records for patients
- Prepared and processed patient referrals and transfer requests
Executive Assistant to the Vice President
The Coury Financial Group
05.2004 - 04.2006
- Used advanced software to prepare documents, reports and presentations
- Screened calls and emails and responded accordingly to support executive correspondence
- Organized envelopes, postage and mail correspondence for staff and leadership
- Processed travel expenses and reimbursements for executive team and senior management group
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Filed paperwork and organized computer-based information
- Managed and reviewed filing and office systems
- Took notes and dictation at meetings
Education
Associate Degree Grad - Computer Information Management
Computer Tech
Pittsburgh, PABiology
Community College of Allegheny County
Pittsburgh, PASkills
- Proper Phone Etiquette
- Mail Handling
- Meeting Agendas and Minutes
- Sorting and Labeling
- Social Media Knowledge
- Excel Spreadsheets
- Business Correspondence
- Advanced MS Office Suite Proficiency
- Schedule Management
- Problem Resolution
- Appointment Setting
- Self Starter
Timeline
Chiropractic Assistant
O'Donahue Chiropractic
06.2023 - Current
MLS and Membership Coordinator
Coastal Plains Association of Realtors
03.2022 - 06.2023
Office Manager
Kimbrell's Furniture
01.2022 - 02.2022
Owner/ Manager
Pizza Authority
03.2015 - 08.2019
Substitute Aide / Secretary
Elizabeth Forward School District
01.2015 - 05.2018
Unit Secretary
Select Specialty Hospital
11.2011 - 04.2012
Executive Assistant to the Vice President
The Coury Financial Group
05.2004 - 04.2006
Associate Degree Grad - Computer Information Management
Computer Tech
Biology
Community College of Allegheny County