Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amy Smith

Referral Specialist
Fort Kent,ME
Amy Smith

Summary

Resourceful and experienced assistant offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

11
years of professional experience

Work History

Maine Eye Center

Referral Coordinator
02.2023 - 04.2025

Job overview

  • Coordinated patient referrals to specialists, ensuring timely communication and follow-up.
  • Collaborated with healthcare providers to streamline referral processes and reduce delays.
  • Implemented quality assurance measures to maintain high standards in referral management.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.

O'Loughlin Electric LLC

Office Manager/Executive Assistant to the President
01.2014 - 04.2023

Job overview

  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maximized cash flow through optimal billing and collection processes.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Oversaw inventory management, ensuring timely procurement of office supplies and equipment.
  • Implemented a digital filing system to improve document retrieval and organization.
  • Facilitated communication between departments, fostering collaboration on projects and tasks.
  • Monitored budget expenditures, identifying cost-saving opportunities throughout the organization.
  • Led performance evaluations, providing constructive feedback to promote employee development.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.

Education

Husson University
Bangor, ME

Associate of Science from Paralegal Studies
05.2003

Skills

  • Coaching and Training
  • Quality Assurance
  • Excellent Multitasking Abilities
  • Client Correspondence
  • Reports and Financial Statements
  • Schedule Planning
  • Bookkeeping
  • Strong Problem Solver
  • Report Analysis
  • AR/AP
  • Payroll Administration and Timekeeping
  • Calendar and Scheduling Software

Timeline

Referral Coordinator

Maine Eye Center
02.2023 - 04.2025

Office Manager/Executive Assistant to the President

O'Loughlin Electric LLC
01.2014 - 04.2023

Husson University

Associate of Science from Paralegal Studies