Amyl Thomas
Cincinnati
Summary
Dynamic Patient Access Coordinator with a proven track record at Cincinnati Children’s, enhancing patient registration processes and improving satisfaction scores. Skilled in insurance verification and HIPAA compliance, I excel in team collaboration and problem-solving, ensuring efficient workflows and exceptional service delivery in high-pressure environments.
Organized Patient Access Coordinator with solid background in managing patient intake and streamlining administrative processes. Successfully facilitated patient flow and improved scheduling efficiency. Demonstrated expertise in patient registration and insurance verification, ensuring smooth operations.
Overview
7
7
years of professional experience
Work History
Patient Access Coordinator
Cincinnati Children’s
10.2023 - Current
- Coordinated patient scheduling and registration processes to enhance workflow efficiency.
- Managed insurance verification and approvals, ensuring accuracy in patient records.
- Collaborated with clinical staff to streamline patient intake procedures and improve service delivery.
- Developed training materials for new staff, fostering knowledge retention and operational consistency.
- Supported data entry and management efforts within electronic health record systems for improved tracking accuracy.
- Maintained up-to-date knowledge of healthcare regulations to ensure compliance in all operations.
- Assisted in resolving patient inquiries, enhancing overall satisfaction and engagement levels.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
Patient Access Team Lead
Good Samaritan Hospital Medical Center
11.2020 - 10.2023
- Led patient access team to optimize registration processes, enhancing patient experience and reducing wait times.
- Trained and mentored staff on best practices for scheduling and insurance verification procedures.
- Implemented new electronic health record (EHR) systems, improving data accuracy and operational efficiency.
- Developed training materials to support onboarding of new employees in patient access protocols.
- Collaborated with clinical teams to streamline patient flow and resource allocation during peak periods.
- Ensured compliance with healthcare regulations during patient registration and billing processes.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Front Desk Receptionist
University of Louisville Medical Center
11.2018 - 11.2020
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between healthcare providers and patients, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems.
- Assisted in training new staff on front desk protocols and customer service standards.
- Resolved patient inquiries and concerns, promoting a positive experience at the medical center.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
Liberty High School
Louisville, KYSkills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Healthcare
- Problem-solving
- Multitasking and organization
- Team collaboration
- Customer follow-up
- Verbal and written communication
- Patient education
- Registration and admissions
- Electronic health records
- Relationship building
- Phone and email etiquette
- Data entry
- Medical terminology
- Conflict resolution
- Policy understanding
- Eligibility determination
- Training coordination
- Intake assessment
- Pre-admission requests
- Work quality evaluation
- Scheduling diagnostic procedures
- Regulatory compliance
- Call screening
- Referral coordination
- Patient identity verification
- Insurance company billing
- Calm and effective under pressure
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Caring and empathetic
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Documenting and recording information
- Reliability and dedication
- Insurance verifying
- Communicating to patients and families
- Patient confidentiality and data security
- Patient documentation
Timeline
Patient Access Coordinator
Cincinnati Children’s
10.2023 - Current
Patient Access Team Lead
Good Samaritan Hospital Medical Center
11.2020 - 10.2023
Front Desk Receptionist
University of Louisville Medical Center
11.2018 - 11.2020
High School Diploma -
Liberty High School