Amy Walters
Columbus,OH
Summary
Adept at program management and fostering professional development, I significantly enhanced patient satisfaction and training outcomes at Molina Healthcare. Leveraging skills in regulatory compliance and teaching strategies, I led teams to achieve notable improvements in care delivery and staff proficiency, embodying a proactive and results-oriented approach.
Overview
11
11
years of professional experience
Work History
Nurse
Mount Carmel St. Ann's
03.2023 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses as related to neurological conditions.
- Provided emotional support to patients'' family members during critical incidents, post stroke, strengthening overall trust in the healthcare team.
- Performed routine wound care and dressing changes on schedule.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards, for stroke and neurology care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Clinical Trainer
Molina Healthcare
10.2016 - 03.2023
- Collaborated with interdisciplinary teams to ensure consistent, high-quality training across all departments.
- Evaluated new educational technologies for potential integration into existing clinical training programs, enhancing the overall learning experience for participants.
- Actively sought feedback from both trainers and trainees to identify areas for improvement within the program, leading to continuous refinement of course content and delivery methods.
- Optimized training effectiveness by tracking participant progress using advanced data analysis techniques.
- Coordinated closely with department heads to develop customized learning plans tailored to the unique needs of each team member within their respective units.
- Developed comprehensive assessments to evaluate trainee knowledge and skill development.
- Improved clinical training outcomes by designing and implementing evidence-based curricula.
- Established clear objectives for each session, allowing trainees to focus their efforts on achieving specific goals related to their individual roles within the organization.
- Increased overall proficiency of clinical staff by conducting targeted skills development sessions for identified areas of weakness.
- Collaborated with management to implement updated policies or procedures based on observed trends from previous training cycles or evaluations of staff performance in practice settings.
- Developed strong relationships with external partners to support continuous professional development opportunities for staff members beyond internal offerings.
- Enhanced trainee engagement with interactive learning tools and real-world case studies.
- Ensured regulatory compliance by staying current with industry standards and incorporating updates into training materials as needed.
- Increased trainee retention by providing personalized feedback on performance and progress.
- Provided ongoing mentorship and support for trainees, encouraging the continued application of skills learned during training sessions in their daily clinical practice.
Case Manager
Molina Healthcare
10.2014 - 10.2016
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Health Services Coordinator, Nurse
Upreach
08.2013 - 10.2014
- Created comprehensive reports for management detailing program successes, challenges, and recommendations for improvement.
- Evaluated effectiveness of current programs by analyzing data trends, allowing informed decision-making on resource allocation strategies.
- Managed complex caseloads with diverse medical needs, ensuring timely access to necessary resources and support.
- Improved patient satisfaction by effectively coordinating healthcare services and appointments.
- Promoted a positive work environment by fostering open communication and teamwork among colleagues.
- Collaborated with multidisciplinary teams during case conferences discussing optimal approaches towards individualized care plans.
- Assisted in the development of policies and procedures that adhered to regulatory requirements and industry standards.
- Identified areas of improvement for health services delivery by conducting thorough audits of existing processes.
- Maintained accurate records of all coordinated activities, ensuring proper billing procedures were followed consistently across the department.
- Developed educational materials for patients regarding available health services options within the organization or community providers network.
- Developed strong relationships with community partners to expand referral networks and increase service offerings to patients.
- Assisted with regulatory issues such as compliance.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Monitored status of individuals with chronic health concerns.
- Maintained credentialing and immunization logs for employees and providers.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Recruited, oriented, and trained healthcare staff members.
- Managed team schedule and workflow between jobs.
Education
Master of Science - Nursing Education
Southern New Hampshire University
Hooksett, NH11-2022
Bachelor of Science - Nursing
Southern New Hampshire University
Hooksett, NH11-2019
Associate of Science - Nursing
Fortis College
Westerville, OH04-2013
Skills
- Teaching strategies
- Learning styles
- Presentation skills
- Professional development
- Program management
- Career development
- Regulatory compliance
- Curriculum creation
- Systems evaluation
- Regulatory guidelines
- Cultural history
- Evaluation methods
Timeline
Nurse
Mount Carmel St. Ann's
03.2023 - Current
Clinical Trainer
Molina Healthcare
10.2016 - 03.2023
Case Manager
Molina Healthcare
10.2014 - 10.2016
Health Services Coordinator, Nurse
Upreach
08.2013 - 10.2014
Master of Science - Nursing Education
Southern New Hampshire University
Bachelor of Science - Nursing
Southern New Hampshire University
Associate of Science - Nursing
Fortis College
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