Amy Lavelle

• Significant increase and improvements in employee satisfaction and retention since October 2023
• Decrease in disciplinary matters and need for performance counseling among staff
• Increase in client satisfaction directly linked to improved performance of operational staff due to strategic recruitment, high quality orientation process and ensuring the alignment of new employees with our mission and values
• In a short time, I have made a measurable difference in my role at Visiting Angels
• This has been a direct result of my ability to learn quickly and identify the needs with little direction
• And be able to efficiently and immediately incorporate the business needs and team strategy into my daily work with great success

Responsibilities:

• High volume end to end recruitment of quality candidates to carry out the vision and mission of the company
• Management of entire onboarding process
• Orientation and training of all new staff
• Credential Compliance & Adherence to State Regulation
• Using HRIS tools for management of retention
• Monthly reporting
• Developing ongoing recruitment strategy in line with the business needs

While completing my Diploma from the Australian Institute of Professional Coaching and using the framework accredited by ICF (International Coaching Federation), I developed a coaching program for clients in both Australia and USA in the areas of personal and career development

Achievements:

• Analyzed clients’ situations to identify barriers and develop practical steps towards attaining both short and long-term goals
• Development of life skills to help advance client’s career
• And the client achieving actual results and progress in their lives
• Self-motivated, with a strong sense of personal responsibility.

MediaHub Australia is a joint venture owned by ABC and WIN Television. The largest broadcast services provider in the southern hemisphere, MediaHub has evolved into being a provider of multiple cloud technology based product services as well as broadcasting over 400 Terrestrial TV channels, Subscription TV, Live Streaming and content delivery for clients, currently being the WIN Television Network (WIN), the Australian Broadcasting Corporation (ABC), Australia Plus (Pacific, Asia & India), Imparja Television, Prime, Sky News, Sky News NZ, Sky News Extra, Sky Weather, Fox Sports and Fox News US. There were approximately 100 staff employed at MediaHub and my role was standalone, reporting directly to the CEO.

Major Achievement: During my tenure at MediaHub, we won the NSW (State) Chamber of Commerce Employer of the Year Award in 2014, an achievement that I was proud to be part of.

Key Responsibilities:

• Management of all recruitment and selection activity for all departments of the business (Operations, Engineering, IT & Administration)
• Enhanced talent pipeline by implementing strategic recruiting methods and sourcing techniques
• Employment contracts, onboarding and all administration for new employees
• Development and administration of the in-house Training & Development Program for the Operations Department
• Increased diversity within the organization through targeted recruitment efforts and partnerships with diverse professional groups
• Working with Management on succession planning and appraisals in line with the Training & Development Program
• Foreseeing staffing structure changes required to be implemented in line with needs and changes within the business
• Working closely with management during expansion projects and on future staffing strategies and planning
• Providing day to day HR advice and support to all Heads of Departments and Managers
• Management of annual staff satisfaction surveys
• Maintaining and updating of company policies and procedures
• Monthly reporting and presenting to the Board of Directors
• Leveraged data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for the organization as a whole
• Handling of all performance management, disciplinary and grievance issues
• Administrative support for salary reviews and increases
• Introduction of an Internship Program in affiliation with Western Sydney University
• Management of workplace health & safety and workers compensation
• Organizing of all social staff events and gatherings
• Independently ran fortnightly payroll

JTB Specializes in travel arrangements to Japan for corporate and retail clients and is a part of the wider JTB Group, one of the largest travel agencies in the world.

Key Responsibilities:

• Management of all recruitment activity – head office & interstate
• Induction and administration of all new staff including expatriates
• Organizing training for head office and interstate, including training needs analysis, managing contracts and audits for Department of Education & Training
• Coordinating the Performance Planning and Review process
• Grievance handling including probationary terminations, advising managers on grievance procedures and providing support to staff
• Providing general advice to managers regarding staffing, contracts, relevant legislation and updating relevant changes
• Working with staff and my manager to create and introduce a 5-year Collective Workplace Agreement to cover all employees
• Overseeing the change from staff on varying employment agreements within the company to one simplified Collective Workplace Agreement
• Carrying out redundancy administration and providing advice to line managers
• Updating HRIS, reporting and data management
• Developing and conducting staff surveys to analyse staff satisfaction and work on ways to improve attrition
• Visiting interstate offices to conduct in-house training and induction sessions
• From August 2010 I took over the payroll officer role - full fortnightly payroll functions for 130 staff
• Introduced and implemented new online timesheet system
• Maintained human resources information system and kept employee files up to date and accurate
• Coordinated onboarding processes, providing new hires with a smooth transition into the company culture
• Managed time efficiently in order to complete all tasks within deadlines

• Liaising with managers regarding recruitment needs
• Creating advertisements for vacancies
• Short listing candidates
• Conducting phone and face to face interviews
• Reference checks
• Administration of new staff documents and terminations
• Setting up staff in HRIS – SAP
• Coordinating temporary and casual staffing needs
• Event staffing and scheduling
• Preparing contracts and induction packs for new staff
• Monthly reporting on new hires and terminations
• General HR Administration