Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
BusinessAnalyst
Amyllian Fields

Amyllian Fields

Newnan,GA

Summary

Dedicated customer service professional with a record of delivering exceptional service in diverse industries. Known for outstanding communication skills, problem-solving abilities, and a commitment to ensuring customer satisfaction. Adept at managing customer inquiries, resolving issues, and building positive relationships. Possessing a deep understanding of customer needs and a passion for exceeding expectations. Proven ability to thrive in fast-paced environments, collaborate with cross-functional teams, and contribute to the overall success of the organization through a customer-centric approach. Possessing strong communication skills and a deep understanding of customer needs, I excel in remote environments. Known for my ability to adapt to various industries and product lines, I am adept at troubleshooting and providing accurate information to clients. With a commitment to maintaining high-quality service levels, I am skilled in managing remote work independently while contributing to team goals. My goal is to bring a positive impact on customer experiences and contribute to the success of the organization in a virtual work setting to leverage my skills and experience to enhance customer experiences and drive business growth.

Overview

7
7
years of professional experience

Work History

Project Support Specialist

Lowe's
07.2023 - Current

Serve as the primary point of contact for customers, installers, and stores throughout the installation project lifecycle. Coordinate project activities, ensuring alignment with project objectives and customer expectations. Communicate effectively with customers to address concerns, provide updates, and ensure satisfaction during and after installations. Collaborate with installers to troubleshoot and resolve any issues that may arise during the installation process. Facilitate communication between store teams and installation crews to ensure seamless coordination. Maintain detailed project documentation, including project plans, schedules, and issue resolution logs.

Walmart Stocker

Walmart
05.2023 - 07.2023
  • Efficiently stock shelves with merchandise, ensuring products are well-organized and visually appealing to customers.Adept at using time management skills to meet stocking targets and contribute to the overall success of the store. Possessing strong teamwork and communication skills to collaborate with colleagues and support a positive shopping experience for customers. Monitor inventory levels and collaborate with the inventory control team to replenish stock as needed. Operate manual and electronic equipment, such as pallet jacks and forklifts, to move and organize merchandise. Collaborate with team members to accomplish stocking goals and contribute to the overall cleanliness and orderliness of the store.
  • Bending/scanning in no location items and labeling for the correct department.

Customer Care Representative

Anthem, Inc.
11.2021 - 04.2023

Serve as the primary point of contact for Anthem members, addressing inquiries, resolving issues, and providing information about healthcare plans and benefits. Navigate and utilize Anthem's systems and databases to access member information, process claims, and update records accurately. Adept at executing exceptional customer excellence by helping members understand their medical insurance, clarifying benefits, verifying other insurances (COB), explaining claim processing and codings, and ensuring accurate billing and payments. Committed to upholding the highest standards of customer service and fostering positive relationships within the healthcare insurance landscape. Demonstrate empathy and patience when assisting members with complex healthcare-related questions or concerns. Collaborate with cross-functional teams, including claims, enrollment, and member services, to ensure a cohesive and streamlined customer experience. Provide clear and accurate information about coverage, claims, and billing to members, ensuring they have a comprehensive understanding of their healthcare plans. Document all customer interactions following Anthem's policies and procedures. Identify and escalate complex issues to the appropriate departments for further resolution. Participate in ongoing training sessions to stay informed about changes in healthcare policies, procedures, and benefits.

Account Associate

VXI Global Solutions
02.2021 - 07.2021

Engage with customers in a consultative manner, identifying their needs and recommending appropriate Apple products and services. Proven track record of assisting customers with orders, scheduling appointments, and resolving payment issues. Adept at actively listening to customer needs and ensuring they feel heard and well taken care of. Committed to maintaining a positive and helpful demeanor while providing comprehensive support to enhance customer satisfaction. Demonstrate in-depth knowledge of Apple products, features, and benefits to guide customers in making informed purchasing decisions. Proactively approach customers to ensure satisfaction, address concerns, and provide post-sales support. Effectively manage and process customer transactions, including sales, returns, and exchanges. Stay up-to-date on the latest Participate in ongoing training to enhance product knowledge and sales techniques.

Customer Service Representative

Amazon.com
05.2020 - 12.2020

Serve as the primary point of contact for Amazon customers, addressing inquiries, resolving issues, and providing information about products and services. Utilize Amazon's systems and policies to assist customers with order-related questions, returns, refunds, and other concerns. Provide exceptional support to Amazon customers. Skilled in handling inquiries, resolving issues, and ensuring a positive customer experience. Adept at navigating Amazon's systems and policies to address customer needs effectively. Known for strong communication skills and a commitment to meeting and exceeding customer satisfaction goals.

Crew Member

Five Guys
02.2018 - 06.2020

Energetic and customer-focused Crew Member in the fast-paced environment of Five Guys. Perform various roles including grill, register, fry station, and dressing stations as assigned for the day. Uphold the "customer is always right" rule, ensuring a positive customer perception and satisfaction. Take initiative in task execution and cleaning, anticipating and addressing needs before being directed. Accurately handle customer orders, providing customization options and ensuring order accuracy. Proactively contribute to a clean and organized workspace, following hygiene and sanitation protocols. Collaborate with team members to maintain a smooth workflow during peak hours. Handle cash transactions, providing correct change, and ensuring accurate financial transactions. Stay informed about menu items, ingredients, and promotions to address customer inquiries effectively. Contribute to a positive team culture by fostering open communication and a strong work ethic.

Portrait Photographer

Portrait Innovations
10.2019 - 01.2020

Dedicated and customer-focused professional with a passion for delivering amazing customer service and capturing everlasting memories. Proven expertise in coordinating photo sessions and curating personalized photo packages to meet customers' preferences and budgets. Adept at creating a positive and enjoyable experience for clients while ensuring the delivery of high-quality photographs that resonate with their unique moments.

Crew Leader

Busters Real Ice Cream
06.2017 - 01.2018

Dedicated leader with a history of ensuring operational excellence and exceptional customer service at Bruster's Ice Cream. Greet customers with a friendly and positive demeanor, creating a welcoming atmosphere. Efficiently scoop and serve ice cream, providing product knowledge and recommendations when needed. Handle cash transactions accurately, providing correct change and ensuring financial transactions are secure. Maintain a clean and organized serving area, adhering to sanitation and safety standards. Skilled in closing registers, maintaining store cleanliness, and overseeing daily duties to ensure a smooth end-of-day process. Committed to delivering outstanding customer experiences and serving as a positive role model for team members.

Education

Associate's Degree in Sonography -

Columbus Technical College
Columbus, GA
12.2027

High School Diploma -

Jordan Vocational High School
Columbus, GA
05.2019

Skills

  • HIPAA
  • CPR
  • First aid
  • Data Entry and Documentation
  • Work-from-home environment
  • Typing
  • Medical Terminology,Coordination of Benefits (COB)
  • Call center
  • Medical Scheduling
  • Inbound and Outbound calling
  • Claim Processing, Billing, Coding
  • Project coordination
  • Inventory Management

Personal Information

Authorized to work in the US for any employer

Timeline

Project Support Specialist

Lowe's
07.2023 - Current

Walmart Stocker

Walmart
05.2023 - 07.2023

Customer Care Representative

Anthem, Inc.
11.2021 - 04.2023

Account Associate

VXI Global Solutions
02.2021 - 07.2021

Customer Service Representative

Amazon.com
05.2020 - 12.2020

Portrait Photographer

Portrait Innovations
10.2019 - 01.2020

Crew Member

Five Guys
02.2018 - 06.2020

Crew Leader

Busters Real Ice Cream
06.2017 - 01.2018

Associate's Degree in Sonography -

Columbus Technical College

High School Diploma -

Jordan Vocational High School
Amyllian Fields