Amy Lou Witters

• Schedule, confirm, and update patient appointments across multiple locations.
• Managed approximately up to 400 inbound/outbound calls per day, countless emails, and portal messages from patients and clinic staff.
• Assist in managing the referral process from initiation to completion, ensuring timely and accurate handling of patient information.

• Managed front desk operations, ensuring smooth check-in and check-out processes.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinated appointment scheduling, optimizing staff availability and enhancing operational efficiency.

• Provided exceptional customer service to guests, enhancing overall satisfaction and experience.
• Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
• Coordinated room assignments and special requests, maintaining high levels of accuracy and attention to detail.
• Resolved guest inquiries and complaints promptly, fostering positive relationships and loyalty.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

• Oversaw project management from initiation to completion, ensuring timely delivery of construction and remodeling services.
• Managed client relationships, facilitating clear communication and addressing concerns throughout project lifecycle.
• Developed comprehensive project estimates and budgets, optimizing resource allocation for maximum efficiency.
• Worked hands on with demolition, painting, dry wall, tile for walls and floors for residential and commercial projects.
• Bid on jobs, drew up quotes and contracts for all potential jobs
• Provided all marketing and advertisement of our services.

• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate, roomed patients and cleaned rooms for next patients.
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself and assisted with the ultrasound while Doctor administered varithenas and other clinical procedures.
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls

• Managed patient scheduling and appointment coordination to enhance operational efficiency.
• Maintained accurate medical records using electronic health record (EHR) systems ensuring compliance with regulations.
• Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
• Collaborated with healthcare providers to facilitate seamless patient flow and communication within the clinic.
• Prepared referrals and Authorizations and faxed to other providers offices. Processed payments for patients.

• Managed upward of 400 incoming calls/email inquiries regarding benefits for prescription coverage and rejected claims for medications.
• Responding promptly to all inquiries and/or issues from pharmacy, Healthcare Providers, members, and authorized client representatives.
• Initialize clinical reviews for all prior authorizations for rejected claims. Translate approval/denial of rejected claims or reviews to members, pharmacies, Healthcare providers. Provide overrides for rejected claims based on procedures and policies.
• Troubleshoot online user account issues.

• Performing multiple required job duties while providing excellent Customer Service and support, product-based knowledge and education of our products and services, sales, troubleshooting, and de escalation skills while upholding customer and company legal rights and commitments and integrity.

• Providing credits, performing account research, detailed bill explanation, setting up new service appointments, upgrading and scheduling installation appointments, negotiation of contracts, setting up payment arrangements and overall customer support.

• Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing. Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships.

• Received recognition and awards for company and customer commitment for working during the blizzard of 2016 and highest TSR (sales) for the month of January 2017 for the entire call center and 3 years of continued Customer Excellence.

• Supervised approximately 75 individual production team members to ensure adherence to safety protocols and operational efficiency.
• Coordinated shift schedules, optimizing labor resources and enhancing workflow productivity.
• Assigned work duties, set up break schedules, maintained attendance records.
• Supervised temporary employees and assigned job roles and trained for the job functions.
• Organized and ran shift meetings for temp workers, upheld disciplinary actions and reviewed with on site Management work performance and those individuals not meeting expectations and ended assignments based on company's need and performance and attendance.

• Managed all customer concerns and complaints, returns and exchanges, and performed voids for all other cashiers,
• Responsible for opening the store in the morning and also closing in the evening. Responsible for setting up all cashiers' drawers and handling all the money in the store. Responsible for locking all cash in the safe at end of night making bank drop and was a key holder for the entire store.
• Ran all financial reports, directed other associates in their job duties and ran all departments with focus in the layaway and jewelry Departments.
• Managed up to 50 or more employees on any given shift.

• Transported, evaluated and provided basic lifesaving skills to patients within the community to the local hospitals and nursing homes and rehabilitation centers.

• Provided information regarding the patients past medical history current medical emergency and treatment while in care with accepting hospital staff, community with 911 dispatch and communication with local police, firefighters and other emergency responders.

• Administered first aid and life-saving interventions in high-pressure environments, ensuring patient safety. Filed reports and legal documents regarding care.