AMY LYNN ADAMS
Hot Springs,AR
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Night Auditor
Baymont on
05.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered and updated sensitive customer information during check-ins and room changes.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Night Auditor
Comfort Inn and Suites
09.2020 - 06.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Transaction Processor
Conduent/Xerox
02.2020 - 07.2020
- Receives, processes, and ensures document classification and elements are completed and transmitted to clients
- Receives documents in electronic form for processing
- Sorts, images, documents, files, and archives by form type
- Identifies documents and their purpose; creating a database of information
- Classifies documents based on contract requirements
- Captures information based on client requirements
- Ensures transmission of processed data to appropriate next level.
Sales Merchandiser
Anderson Merchandisers
11.2018 - 08.2019
- Maintain company, client and retailer confidentiality.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
Mobile Sales Associate
The Revenue Optimization Companies, T-ROC
06.2018 - 11.2018
- Managed inventory, promoted and sold upgraded phones, new cell phone accounts, and add a line
- Operated product tools, equipment and point of sale terminals.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Managed efficient cash register operations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
Customer Service Representative
Arkansas Blue Cross Blue Shield
11.2014 - 01.2018
- Assisted members and providers with policies, claims, benefits, billing.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Sykes Enterprises
07.2009 - 10.2014
- Assisted customers with their bills, rate plans, cell phones, technical issues
- Up sell U-verse TV and High-Speed Internet to existing AT&T Wireless customers
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
M.A - Interdisciplinary Studies in history and rhetoric
University of Arkansas At Little Rock
Little Rock, Arkansas05.2021
B.A. - Communication Studies, History and Medieval and Renaissance Studies
University of Lynchburg
Lynchburg, Virginia05.2005
Skills
- Typing: 80wpm
- Strong analytical and organizational skills
- Excellent interpersonal skills, phone manner, telephone skills, clerical skills, and office etiquette
- Software:
- All Windows operating systems, Microsoft Word, Excel, Adobe Premiere Pro, Google Docs, Google Sheets
- Data entry, grant writing, processing a collection for an archive, developing radio program
- Hospitality Service Expertise
- Administrative Support
- Records Management
- Customer and Client Relations
- Customer Relations
- Documentation
- Recordkeeping
- Data Entry Documentation
- Critical Thinking
- Microsoft Office
- Typing Proficiency
- Phone Call Answering
Timeline
Night Auditor
Baymont on
05.2021 - Current
Night Auditor
Comfort Inn and Suites
09.2020 - 06.2021
Transaction Processor
Conduent/Xerox
02.2020 - 07.2020
Sales Merchandiser
Anderson Merchandisers
11.2018 - 08.2019
Mobile Sales Associate
The Revenue Optimization Companies, T-ROC
06.2018 - 11.2018
Customer Service Representative
Arkansas Blue Cross Blue Shield
11.2014 - 01.2018
Customer Service Representative
Sykes Enterprises
07.2009 - 10.2014
M.A - Interdisciplinary Studies in history and rhetoric
University of Arkansas At Little Rock
B.A. - Communication Studies, History and Medieval and Renaissance Studies
University of Lynchburg
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