Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Amy Lynn Alexander

Amy Lynn Alexander

Licensed Real Estate Broker + Property Manager
Falmouth,ME

Summary

Attentive Community Association Manager possessing eight years of success in managing planned communities to facilitate resident safety and satisfaction. Well-versed in service contract negotiation and serving as support for the board of directors. Eager to fulfill an opportunity to bring value to the Cunningham Security team. Versatile Property Manager bringing solid blend of people skills combined to implement and enforce property rules and regulations. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.

Overview

12
12
years of professional experience

Work History

Association Manager

Maine Properties, LLC
Scarborough, Maine
09.2021 - Current
  • Enforced compliance with community regulations and guidelines.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Secured pool and fitness facility maintenance, landscaping and waste removal.
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Communicated effectively with owners, residents and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state and federal regulations.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Managed projects and events for annual meetings and social functions.
  • Prepared and conducted monthly, special, and annual meetings with extensive meeting follow up.

Real Estate Broker / Team Leader

Sentry Residential LLC
Kapolei, HI
01.2021 - 09.2021
  • Established and developed real estate agency, driving recruitment and operational growth.
  • Compared properties possessing similar features to determine competitive market prices.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Conducted research and contributed to property, tenant and market analysis to identify as thought leader and increase production.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Negotiated purchase contracts to acquire approved sites.
  • Maintained network of local industry partnerships to support sales pipeline.

Broker in Charge

Island Sun Real Estate Pros
Kapolei , HI
12.2019 - 01.2021
  • Managed 13 agents and assisted 40 potential property buyers to achieve residential goals.
  • Managed 1 property manager with 50 rental properties and over 75 tenants, collecting payments and handling maintenance with great speed and accuracy.
  • Assisted PM in collecting fees and documented payment processes for property transactions.
  • Established and developed real estate agency, driving recruitment and operational growth.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Reviewed contracts for purchases, sales and service workers for home repairs before move-ins and final steps.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.

Realtor Salesperson & Executive Team Manager

Better Homes & Gardens Real Estate Advantage Realty West
Honolulu, HI
08.2016 - 12.2019
  • Manage day to day operations of highly successful real estate Broker and team, tasks include but are not limited to; client database management, personnel management, management of personal and financial affairs of the team leaders, event coordination and execution and team member conflict resolution.
  • I prepare special presentations, proof read speeches, arrange and execute all meetings.
  • I am articulate and well-spoken and it shows in all electronic and written correspondence.
  • Serviced my personal clients in multitude of real estate transactions.
  • Exceptional ability to manage multiple tasks simultaneously with poise and professionalism.
  • I am even-tempered, responsible and accountable in all my professional dealings.
  • Ability to negotiate in high stress and emotional situations to arrive at mutually beneficial results.
  • Professional problem-solver and I do it well.
  • Managed team of ten employees, overseeing hiring, training, and professional growth of employees.
  • Prepared variety of different written communications, reports and documents
  • Increased customer satisfaction by resolving issues
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Worked flexible hours across night, weekend and holiday shifts
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record

Realtor Salesperson

Hawaii Life Real Estate Brokers
Honolulu, HI
01.2016 - 08.2016
  • Compared recently sold area properties to determine competitive market prices.
  • Handled day-to-day happenings of real estate team to consistently grow client base and increase revenue.
  • Advised and informed prospective clients on current market activities and conditions.
  • Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Developed team communications and information for meetings
  • Offered friendly and efficient service to customers, handled challenging situations with ease

Property Manager

Northland Management Corporation
Portland, ME
04.2014 - 08.2015
  • Professionally managed four properties with 135 commercial & residential rents, for one owner.
  • Experience with HUD project based housing communities; Multifamily Section 8, Elderly & Disabled Section 8, LIHTC and NSP3.
  • Knowledge and adherence to HUD, MSHA & ADA guidelines.
  • Prepared all four properties for management take over, responsibilities to include; developed standard operating procedures of property take over procedures, developed employee handbook, management plan, tenant selection plan, management agreement and property operating budgets.
  • Leasing operations responsibilities include; effectively market properties to fill upcoming vacancies, build wait lists, field all leasing inquiries, complete application process from entering applications to interviewing applicants, verify all income information, asset information, references, perform credit and criminal background checks, eviction history reports, verify rent to income ratio is within companies guidelines, ensure applicant is fully qualified, negotiate lease agreements, move in tenants, collect security deposit and first months rent, perform interim recertification’s, re-certify every tenant annually, complete applications for subsidy agencies, collect all rents, complete move in and move out inspections, inspect units, prepare and conduct physical inspections, set up payment arrangements, collections, issue lease violations, issue notice to quit, participate in court proceedings with lawyer for evictions.
  • Maintenance duties include; supervise maintenance staff of six and cleaning staff of four to insure that all properties were well taken care, common areas were clean and presentable and vacant units were being turned over timely.
  • Worked together with vendors and contractors, receive quotes, negotiated service contracts and coordinated routine, deferred and reserve maintenance activities, file paperwork with lender to recover reserve funds.
  • Administrative duties included; order janitorial and office supplies, sought after several continuing education opportunities, keep all professional certifications and credentials up to date, maintained office equipment.
  • Financial responsibilities include; complete all monthly, quarterly and annual reporting, maintained property operating budgets to ensure property was performing to company standards, invoice audit and approval, calculate commercial common area maintenance (CAM) estimated payments, annual CAM account reconciliations, prepare for file audits.
  • Heavy use of Boston Post, Rent Manager, AmRent, NCC collections, Word, Excel, Outlook, Internet, Craigslist, Postlets and Facebook.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Followed up on delinquent tenants and coordinated collection procedures
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Coordinated with janitorial and engineering staff on maintenance and upkeep
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes

Bookkeeper / Office Manager / Tax Return Auditor

Troiano & Associates
Sanford, ME
07.2012 - 04.2014
  • Managed day to day operations of highly regarded tax and accounting firm, responsibilities include but not limited to prepared letters, memos and reports as directed and saved backups of each document.
  • Tracked condition of office equipment and scheduled routine and emergency maintenance and repairs.
  • Ensured that all office documents were standardized in correct format.
  • Assisted office employees to ensure timely completion of assigned tasks.
  • Gathered statistical data to enhance reports and presentations.
  • Maintained updated inventory of all office supplies.
  • Organized invoices and purchase orders.
  • Recruit, select and train new employees.
  • Posted daily receipts and payments in accordance with corporate protocols
  • Controlled accountant and tax preparer’s professional schedules to promote maximum level of productivity.
  • Also performed bookkeeping functions; AP/AR, payroll, accounts reconciliation, monthly financial statements, prepared quarterly estimated tax payments.
  • Extensive experience with Thomson Reuters CS Professional Suite and quick books online.
  • Verified accurate record keeping processes, reducing financial inconsistencies
  • Supported operations by communicating with customers, filing documents and managing data
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors

Office Manager

Children’s Dentistry of Sanford/ First Impressions Dental
Sanford, ME
06.2010 - 07.2012
  • Provide general supervision of all other business aspects practice, including, but not limited to; supervised work of scheduling coordinator to ensure schedule was maximized for practice profitability, re-care was maintained, and that all patient contacts were kept up.
  • Supervised work of insurance coordinator to ensure co-payments were calculated properly, claims were filed timely and payments were applied accurately.
  • Arranged for outside companies to handle our collections and patient treatment financing.
  • Controlled expense of inventory.
  • Contracted, supervised and paid invoices for equipment repair and cleaning sub-contractors.
  • Tracked vital signs on monthly, quarterly, and annual basis, to show trends, to recognize successful performance by staff members, and to uncover problem areas in practice before they become serious.
  • Handled all work schedule matters, including vacation approval and sick day coverage, unpaid leave, and paid time off.
  • Responsible for coordinating frequent continuing education opportunities for administrative and clinical staff.
  • Excellent ability to utilize medical and dental jargon.
  • Developed and implemented highly effective marketing plan.
  • Extensive experience with Dentrix software program.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Coordinated special projects and managed schedules
  • Managed office operations while scheduling appointments for department managers
  • Developed standard operating procedures for all administrative employees
  • Maintained computer and physical filing systems
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns

Education

Bachelor of Science - Accounting

Hawaii Pacific University
Honolulu, HI

No Degree - Military Studies - Army ROTC

University of Hawaii At Manoa
Honolulu, HI
10-2009

Associates of Occupational Studies - Culinary Arts Management

The Culinary Institute of America
Hyde Park, NY

Skills

  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Driving Results
  • Program Improvements
  • Disturbance Handling
  • Complex Problem-Solving
  • Program Management
  • Administrative Leadership
  • Local and State Laws
  • Dispute Handling
  • Support Services

Hobbies

Spending time with family

Cooking & Baking

Home improvement projects

Interior design consultations

Floral arranging

Antiquing

Snowmobiling

Atv'ing

Camping

Hiking

Traveling



Timeline

Association Manager

Maine Properties, LLC
09.2021 - Current

Real Estate Broker / Team Leader

Sentry Residential LLC
01.2021 - 09.2021

Broker in Charge

Island Sun Real Estate Pros
12.2019 - 01.2021

Realtor Salesperson & Executive Team Manager

Better Homes & Gardens Real Estate Advantage Realty West
08.2016 - 12.2019

Realtor Salesperson

Hawaii Life Real Estate Brokers
01.2016 - 08.2016

Property Manager

Northland Management Corporation
04.2014 - 08.2015

Bookkeeper / Office Manager / Tax Return Auditor

Troiano & Associates
07.2012 - 04.2014

Office Manager

Children’s Dentistry of Sanford/ First Impressions Dental
06.2010 - 07.2012

Bachelor of Science - Accounting

Hawaii Pacific University

No Degree - Military Studies - Army ROTC

University of Hawaii At Manoa

Associates of Occupational Studies - Culinary Arts Management

The Culinary Institute of America

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Amy Lynn AlexanderLicensed Real Estate Broker + Property Manager
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