Amy Lynn Johnson
Sioux Falls,SD
Summary
Influential banking leader with 20+ years of success steering divisions to the next level of growth, profitability, and efficiency − delivering superior value while minimizing risk. Deep background building high-performing teams, products, and solutions which achieve next-level performance. People-centric leader; roll-up-your-sleeves work ethic.
Overview
27
27
years of professional experience
Work History
CXO
Identifee
Glendale, CA
02.2022 - Current
- Evaluate current tools used by employees when interacting with customers; make recommendations for improvements based on findings.
- Work closely with key teams including IT, product development, sales, operations, and finance to guarantee the successful execution of projects pertaining to customer satisfaction programs.
- Oversee budgets related to customer experience initiatives ensuring cost efficiency without compromising quality.
- Analyze customer feedback data to identify opportunities for improvement in service delivery.
- Promote a culture of continuous improvement through education, mentorship, coaching and recognition programs designed specifically for CX professionals.
- Created new products such as TM Reviews with account schematics, TM Insight reports, AI, and risk prevention products.
- Collaborate with all new customers to determine ROI goals based on their services and platform goals
- Develop strategies to increase loyalty and repeat purchases from customers.
- Create and manage a cross-functional team responsible for enhancing the customer journey.
- Sign and approve budgets for new funding and program initiatives.
- Achieve consistent sales growth by successfully upselling and cross-selling to both existing clientele and targeted new prospects.
- Consistently exceed initial sales figures by successfully executing a 'land and expand strategy', leading to outstanding growth in YD Expand sales $s
- Improve profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Hire, train, and mentor team members to maximize productivity.
- Provide organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Develop long-range plans for business growth, resulting in increase in annual sales.
- Monitor industry trends and identified potential areas for improvement in existing processes or systems related to customer experience management.
- Strategize and implement plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Leverage trends in customer industries and marketplaces to shape solutions and approaches.
Director of Treasury Management
Great Western Bank
Sioux Falls, SD
08.2020 - 02.2022
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Managed TM Product, TM Sales, and Operations simultaneously to ensure cohesive operations within the organization.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Trained, coached, and mentored all team members to ensure success in their roles.
- Developed and implemented sales strategies to increase market share.
- Implemented process changes to streamline sales department workflow.
- Collaborated with marketing team to create promotional materials for target customers.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Executed strategic sales plans to expand customer base and revenue.
- Achieved company growth and brand development through market expansion and sales.
- Realized outstanding results by exceeding all KPI benchmarks across all teams for individual team members as well as leaders, resulting in an optimized overall team performance.
Senior Vice President, Treasury Management | ERP Strategy & Platform Integration
Wells Fargo Bank
Sioux Falls, SD
01.2019 - 08.2020
- Transformed division into a comprehensive, consultative solution that has enhanced overall productivity
- Provided vision to build a customer-focused, scalable infrastructure that achieves operational, financial, and service excellence.
- Shaped culture, governance and business strategy
- Managed a $250M division with a team of up to 165
- Utilized metrics to support informed decision making processes
- Demonstrated consistent growth by advancing in progressively challenging leadership positions within the Treasury, Merchant, and Payment Innovation group
- Offered mentorship to individuals at every hierarchical level within the company.
National Sales Manager
Wells Fargo Bank
Sioux Falls, SD
01.2013 - 01.2019
- Trailblazed strategies, vision, and best practices to transform struggling wholesale merchant solutions into a customer-focused division providing consultative solutions
- Introduced new governance structure as a part of a department rebranding
- Propelled revenue up 25%+ within first year – and maintained ongoing, consistent growth
- Expanded staff and operations
- Enhanced the customer experience by introducing a business plan to create verticalization in sales teams and operations
- Earned corporate buy-in and led restructure
- Developed highly-specialized sales groups along with an internal career development path.
Divisional Sales Manager
Wells Fargo Bank
Sioux Falls, SD
01.2007 - 01.2013
- Demonstrated exceptional presentation skills and consistently garnered trust as a reliable leader for sales initiatives.
- Invited to deliver presentations at various National Sales Conferences
- Demonstrated operational and business acuity through strategic planning and team motivation to achieve ambitious goals.
- Accelerated revenue in treasury management and expanded corporate accounts through strategic leadership, customer focus, and continuous improvement of operations, marketing, staffing, and business processes.
- Consistent track record of exceeding YOY division goals, consistently delivering 125% or more than target
- Successfully navigated complexities of leading a rapidly expanding division in a highly competitive, dynamic market
- Consistently provided tactical advice to ensure alignment of business strategies with market needs, anticipating industry trends
- Developed and implemented programs and practices that improved customer experience, contributed to national success, and increased shareholder value
- Received national recognition and awarded the “Golden Spoke Award” for exceptional leadership and outstanding team results.
Sales Consultant
Wells Fargo Bank
Sioux Falls, SD
01.2001 - 01.2007
- Negotiated contracts and closed agreements to maximize profit.
- Identified and targeted new business opportunities through market research and analysis.
- Delivered sales presentations to high-level executives and decision-makers.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Managed a portfolio of accounts to achieve long-term success.
- Developed business cases for new products or services to present to senior management.
- Acted as a liaison between the customer and cross-functional internal teams.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Drove business growth by cultivating and preserving customer relationships
- Year Over Year Sales Growth: 114% over 2004, 155% over 2005, and 136% over 2006
Sales & Service Manager
Wells Fargo Bank
Sioux Falls, SD
01.1999 - 01.2001
- Provided training for new team members on customer service processes and procedures.
- Created incentives programs designed to increase sales volume.
- Analyzed customer feedback to identify areas of improvement in services and products.
- Developed and implemented strategies for increasing customer satisfaction.
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Prepared weekly and monthly reports on sales progress against targets.
- Resolved escalated customer complaints in a timely manner.
- Conducted regular meetings with the sales team to review goals and objectives.
- Organized events such as trade shows to promote products and services.
Software Representative
COMPUTER ASSOCIATES
Sioux Falls, SD
01.1998 - 01.1999
- Delivered 145% growth in one year by facilitating B2B sales of technology and custom software services.
- Identified opportunities for cross-selling additional products or services.
- Established positive relationships with customers through effective communication techniques.
- Conducted market research to better understand customer needs and preferences.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Education
Bachelor of Science Degree (BS), Computer Science -
Southwest Minnesota State University
Marshall, MNSkills
- Best-in-Class Sales Leadership
- Unwavering Customer Focus
- Product Innovation
- Strategy & Execution
- Product Development
- Solution-Focused Sales
- Brand Awareness
- Process Improvement
- Sales & Marketing Plans
- Budget Management
- Pipeline Development
- Product Pricing
- Team Leadership & Coaching
- Governance & Policy Development
- Customer Satisfaction
- Board Presentations
Affiliations
Association for Financial Professionals (AFP), Member – Treasury Management
Accomplishments
- Built a structured ERP integration program which slashed implementation time >90%.
- Skyrocketed treasury management revenue growth up 125%+ at Wells Fargo Bank.
- Revamped technologies, products, and merchant services - ensuring alignment with growth strategies.
- Launched revenue-generating programs which significantly boosted the customer experience.
- Inspired culture change and built a high-performing team known company-wide for top performance.
- Enhanced customer acquisition and loyalty through product improvement and a commitment to service excellence.
Quote
I believe great leaders build strong relationships by actively engaging with their teams. They make time to listen, give people a voice, and elevate diverse perspectives. Effective leaders empower teams to make customer-focused decisions while welcoming new ideas. This collaborative approach focuses on communication, inclusion and empowerment to create an environment for short and long-term success. By unifying groups and driving positive outcomes, leaders can drive positive outcomes.
Speaking
- National NACHA Conference, ERP Integration
- National Sales Conference, Wells Fargo
- AFP National Conference, Receivables Optimization
References
References available upon request.
Timeline
CXO
Identifee
02.2022 - Current
Director of Treasury Management
Great Western Bank
08.2020 - 02.2022
Senior Vice President, Treasury Management | ERP Strategy & Platform Integration
Wells Fargo Bank
01.2019 - 08.2020
National Sales Manager
Wells Fargo Bank
01.2013 - 01.2019
Divisional Sales Manager
Wells Fargo Bank
01.2007 - 01.2013
Sales Consultant
Wells Fargo Bank
01.2001 - 01.2007
Sales & Service Manager
Wells Fargo Bank
01.1999 - 01.2001
Software Representative
COMPUTER ASSOCIATES
01.1998 - 01.1999
Bachelor of Science Degree (BS), Computer Science -
Southwest Minnesota State University
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