Amy Lynn Murphy
Summary
Experienced Senior Claims Analyst/SME with a proven track record in claims analysis and a strong ability to collaborate effectively within teams to achieve results. Comprehensive skill set in risk assessment, claims processing, and regulatory compliance. Recognized for adaptability, problem-solving abilities, and clear communication skills. Ready to make valuable contributions to complex projects and support organizational goals.
Overview
5
5
years of professional experience
Work History
Senior Claims Analyst / SME
Bank of America
10.2019 - Current
- Resolve complex claims efficiently, enhancing customer satisfaction and trust.
- Examine claims using analytical techniques to support better decision outcomes.
- Enhanced procedures for resolving complex claims, increasing efficiency.
- Meticulously examine claim discrepancies, employing critical judgment and comprehensive research to achieve consistently reliable outcomes.
- Coordinate with cross-functional teams to address challenging claims, fostering a cohesive work environment and enhancing overall departmental performance.
- Conduct in-depth claim analyses using multiple tools, ensuring precise resolutions and informed decisions for complex cases.
- Increased accuracy in claims assessment through thorough investigation and diligent documentation of claim details.
- Enhanced overall team performance by providing mentorship, guidance, and training to other claims analysts.
Skills
- Relationship building
- Strong leadership and coaching skills
- Claims and Financial Analysis
- Risk Assessment
- Claims precessing efficiency
- Critical thinking
- Professionalism, integrity and accountability
- Independent worker and motivated
- Proficient in Microsoft PowerPoint, Excel and Word; SharePoint, Webex, Mattermost
- Strong written and verbal communication skills
- Excellent organizational skills
Accomplishments
- Achieved positive results through effectively helping with assigned special projects.
- Supervised team of ten staff members along with and in the absence of the Team Leader.
- Collaborated with team of six in the development and training of 20 plus claim analysts for assigned special projects.
- Received Silver Award for SME out standing performance.
References
- Available upon request
Affiliations
- ACFE-Association of Certified Fraud Examiners
Timeline
Senior Claims Analyst / SME
Bank of America
10.2019 - Current
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