Amy Jones
Morehead,KY
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
12
12
years of professional experience
Work History
Care Extender
Mindoula Health
Morehead, KY
11.2021 - Current
- Created and executed detailed case management strategies to meet client objectives.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Educated clients about mental health conditions, medications and self-care techniques.
- Provided referrals to appropriate health care providers or other community resources.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Case Manager/Substance Use Counselor
Mountain Comprehensive Care
Morehead, KY
10.2020 - 05.2021
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Counseled clients on available resources within the community that could help meet their needs.
Treatment Director
Benchmark Family Services
Morehead, KY
08.2018 - 08.2019
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Supervised staff of counselors, social workers and other professionals involved in the treatment process.
- Provided ongoing training for staff members on topics relevant to their roles in the treatment program.
- Maintained records management system to process personnel information and produce reports.
Family Preservation Specialist
KVC Behavioral Healthcare
Morehead, KY
12.2015 - 02.2017
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Developed and implemented strategies to reduce and prevent family conflict.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Therapeutic Support Specialist Member
Benchmark Family Services
Morehead, KY
08.2012 - 01.2015
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Participated in community events to promote services and engage with public.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Evaluated treatment plans against individual goals and healthcare standards.
Education
M.D. - Special Education K-12
Morehead State University
Morehead, KY06.2007
Bachelor of Arts - Criminology
Morehead State University
Morehead, KY12.2002
Skills
- Client Care
- Aftercare Coordination
- Patient Needs Assessment
- Care Planning and Management
- Documentation proficiency
- Staff education and training
- Client empowerment
- Problem-solving aptitude
- Crisis Intervention
Timeline
Care Extender
Mindoula Health
11.2021 - Current
Case Manager/Substance Use Counselor
Mountain Comprehensive Care
10.2020 - 05.2021
Treatment Director
Benchmark Family Services
08.2018 - 08.2019
Family Preservation Specialist
KVC Behavioral Healthcare
12.2015 - 02.2017
Therapeutic Support Specialist Member
Benchmark Family Services
08.2012 - 01.2015
M.D. - Special Education K-12
Morehead State University
Bachelor of Arts - Criminology
Morehead State University
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