- Local & adventure travel experiences
- Passionate about balancing physical health with mental and emotional wellness, specifically through yoga and pilates.
- Learning new cooking techniques and expanding my culinary skills.
Hi, I’m
Amy M. O’Brien
Corona,CA
Summary
Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Overview
10
years of professional experience
Work History
Lindamood-Bell Learning Processes
Educational Sales & Instruction Consultant
05.2018 - 10.2024
Job overview
- Company Overview: Provides educational support to special needs to districts, teachers, and students through a specialized learning approach which promotes high quality individualized instruction
- Provides support to teachers to aid in their efforts to motivate, teach, and build rapport with students requiring rigorous remediation therapy
- Responsibilities include directly teaching students how to read, write, and effectively comprehend and communicate with the world around them through a variety of learning tools and techniques
- Coordinates remote student schedules and curriculum
- Analyzes student learning ability evaluations and real-time performance to determine individualized instruction and motivation techniques
- Demonstrates leadership by providing mentoring, coaching, and training to teachers and district leaders
- Shares benchmarking and best practices with mentoring centers
- Writes and presents weekly reports of student progress and goals for submission to corporate management
- Provides educational support to special needs to districts, teachers, and students through a specialized learning approach which promotes high quality individualized instruction
- Coordinated closely with sales teams to identify potential upsell opportunities during troubleshooting interactions with customers.
- Collected data, modeled trends and submitted sales forecasts to management.
- Conducted thorough needs assessments for clients to identify gaps in resources and suggest appropriate solutions.
- Strategized and implemented methods for increasing sales within territory based on specific needs of area educators.
- Increased client satisfaction by providing tailored educational solutions for schools and districts.
Dripp – Specialty Coffee Bar
Barista/Team Leader
06.2014 - 04.2019
Job overview
- Provided oversight and direction to a team of baristas to ensure high quality customer experience for every store guest
- Acted as a staff trainer and educator, assisting in the hiring of new employees and promotion of current ones
- Responsibilities included providing oversight and direction for opening and closing the store, taking orders and ringing up payment, grinding coffee beans, preparing light snacks, maintaining a clean store, creating stock displays, tracking inventory and placing new orders
- Was recognized as 'Barista of the Year' in 2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Chaffey College
Administrative Assistant
03.2017 - 08.2017
Job overview
- Company Overview: InTech Center
- Responsibilities included efficiently executing administrative tasks such as office management, scheduling, meeting coordination, event planning, answering phones and greeting office guests
- Also developed and maintained reports and spreadsheets to track key administrative activities and projects
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Azusa Pacific University
BA from English, creative writing emphasis, Humanities minor
St. Lucy’s Priority High School
High School
Skills
- Team Management
- Administration
- Innovative thinking
- Confident, effective communication
- Customer engagement
- Active listening
- Special needs education
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
Websites
Interests
Timeline
Educational Sales & Instruction Consultant
Lindamood-Bell Learning Processes
05.2018 - 10.2024
Administrative Assistant
Chaffey College
03.2017 - 08.2017
Barista/Team Leader
Dripp – Specialty Coffee Bar
06.2014 - 04.2019
St. Lucy’s Priority High School
High School
Azusa Pacific University
BA from English, creative writing emphasis, Humanities minor
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