Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMY M. WERNER

EUREKA,MO

Summary

I am interested in a position that effectively combines analytical, interpersonal communication, leadership and management skills with passion for healthcare, working with people, and serving others.

Overview

31
31
years of professional experience

Work History

Human Resources Manager III (remote)

Sodexo Healthcare
St. Louis, MO
08.2021 - Current
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Led and strategically directed team of human resources professionals.
  • Created orientation program and training for the Environmental Services department.
  • Facilitate all Human Resources functions for approximately 350 employees, and three Human Resources Managers.
  • Developed online employee exit interviews for voluntary turnover. Increased response rate by 25%.
  • Directed job fairs to bring in local talent for open frontline positions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Created and implemented forward-thinking initiatives to improve departmental processes, recruitment, and employee engagement.
  • Liaison to two separate unions at St. Louis University Hospital.
  • Participated in union negotiations, assisted with wage proposals, and implementation of adjusted wages, etc.
  • Led employee investigations at unit level. Escalated claims to corporate HR when necessary.
  • Managed accommodation process.

Human Resources Manager II (remote)

Sodexo Healthcare
St. Louis
02.2021 - 08.2021
  • Supported the recruitment project for hiring SSM Screener/Concierge positions for more than 40 sites throughout the St. Louis area, Mid Missouri, Southern Illinois, and many locations throughout the state of Wisconsin.
  • Wisconsin business was new to Sodexo. Created a plan for sourcing candidates throughout Wisconsin by utilizing a multi-pronged approach (partnering with universities, posting on local social media pages, creating postings for Indeed, etc.)
  • At the peak of this business, I supported approximately 550 employees in the SSM Screener/Concierge roles, Food and Nutrition at St. Louis University Hospital, and Environmental Services at St. Louis University Hospital.
  • Completed all unemployment claims and attended all hearings.
  • Facilitated recruitment, job offers, onboarding, position eliminations, constructive counselings, and terminations.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.

Human Resources Manager II

Sodexo
St. Louis, MO
11.2018 - 02.2021
  • Assessed staffing needs and posted requisitions for frontline positions in department
  • Conducted online screenings, phone screenings, face-to-face interviews and tours of qualified applicants for frontline positions
  • Created comprehensive onboarding and training protocol for new hires. Created virtual orientation to ensure consistent training in all locations.
  • Extensively evaluated wages and job codes across frontline staff to ensure that all employees were assigned to the appropriate position and that there was a fair and consistent way of determining the appropriate starting pay for the various positions in the department
  • Recommended alterations upon conclusion of analysis
  • Processed all merit increases for the frontline staff after performance evaluations were issued
  • Provided recommendations and counsel on appropriate disciplinary action against employees when warranted
  • Updated department policies and ensured that employees were provided with the most current information
  • Coached management team on approaches to employee relations issues, as well as operational and procedural issues
  • Implemented an employee engagement program and managed it to assist in employee retention and boost departmental morale
  • Provided counsel to employees when there were concerns about protocol, co-workers, management, etc
  • Connected with corporate Human Resources and Employee Relations when the need would arise for an outside investigation, perspective, etc
  • Publish a department newsletter on a monthly basis

Owner/Photographer

Amy Werner Photography
St. Louis, MO
12.2008 - 11.2018
  • Manage marketing plan for business
  • Includes advertising, designing and set up of booth displays at convention center shows
  • Conduct consultations with prospective clients
  • Determine clients’ wishes and expectations and implement a plan to achieve those goals
  • Manage all bookings with drafting of proposals and contracts
  • Manage all sessions
  • Photograph clients, editing of images, and delivery of the final product
  • Manage all steps of the customer service process, including e-mails, phone calls, etc.

Manager

BJC Healthcare/Barnes-Jewish Hospital
St. Louis, MO
04.2006 - 11.2008
  • Oversaw a staff of 7 supervisors and 105 employees
  • Acted as a liaison for other departments (including Administration, Human Resources,
  • Nursing, etc.)
  • Provided excellent customer service to internal and external customers
  • Strong focus on customer satisfaction
  • Patient Satisfaction scores increased by 13% under my tenure
  • Interviewed prospective employees
  • Provided appropriate disciplinary action against employees
  • Conducted termination of all employees, when appropriate
  • Completed routine performance appraisals of subordinates
  • Conducted payroll and managed budget.

Patient Advocate

BJC Healthcare/Barnes-Jewish Hospital
St. Louis, MO
10.2003 - 04.2006
  • Customer Service interaction.
  • Educated or supplied information to patients regarding current diet order, patient menu, meal ordering process, and diet restriction questions.
  • Extremely strong track record of providing service recovery to patients.

Hospitality Supervisor

BJC Healthcare/Barnes-Jewish Hospital
St. Louis, MO
12.2002 - 10.2003
  • Oversaw a staff of 67 employees
  • Drafted employee work schedules
  • Performance appraisals/disciplinary action/ termination/counseling of employees, etc
  • Determined individualized merit-based annual pay increases and the selection of employees for promotion opportunities
  • Ensured that patient care operations ran smoothly
  • Customer service interaction
  • Conducted interviews with patients to obtain information, regarding areas of patient care (Ex
  • Quality of service, Taste/Temperature of food,
  • Overall level of satisfaction with care, etc.)
  • Liaison to other department managers and supervisory staff (Nursing, Production,
  • Environmental Services, etc.)
  • Implemented departmental decisions to ensure compliance with annual budget, facility guidelines, and departmental supplies from contracted vendors
  • Responsible for completing department payroll, monitoring frequency and necessity of overtime, etc.

Nutrition Support/Relief Lead

Nazareth Living Center
St. Louis, MO
03.1998 - 12.2002
  • Completed nutritional assessments on a total of approximately 125 residents in the skilled nursing facility
  • Residents were assessed on a quarterly and annual basis, but were also assessed when a significant change in status took place (Ex
  • Pressure Ulcer,
  • Significant weight gain or loss, Admission or Re-Admission to the facility, Initiation of tube- feeding, etc.)
  • Developed an individualized plan of care for each resident
  • Attended care plan conferences with residents, family members, and staff members from key departments (Nursing, Food Service, Pastoral Care, Activities, and Social Services) as the sole representative from the Food Service Department
  • Recommended nutritional interventions based on assessment
  • Responsible for the completion of an inventory of all dry goods, paper products, and food items on a weekly basis
  • Researched alternate vendor options and recommended changes in purchasing, resulting in significant financial savings for the organization
  • Responsible for the purchase of all necessary items for the department based on the results of a comprehensive inventory and in accordance with the weekly menu
  • Supervised a staff of 57 employees (including both full-time and part-time)
  • Responsible for training and educating staff on food safety and sanitation practices, as well as facility policies
  • Responsible for taking disciplinary action against employees when warranted and completing employee evaluations on a routine basis
  • Conducted interviews of prospective employees and extended job offers to applicants
  • Supervised food preparation, trayline service, and restaurant-style meal service in a dining room setting.

Food Service Supervisor

Nazareth Living Center
St. Louis, MO
01.1994 - 01.1998
  • Supervised a staff of 57 employees (including both full-time and part-time employees)
  • Ensured that job duties were performed correctly by staff
  • Ensured that all job duties were completed and done so in a timely fashion
  • Responsible for taking appropriate disciplinary action against employees when necessary and the completion of routine employee evaluations.

Cook

Nazareth Living Center
St. Louis, MO
01.1993 - 01.1994
  • Prepared meals for 300 residents, honoring a variety of diet restrictions, food preferences, and intolerances
  • Prepared meals in accordance with food safety and sanitation guidelines
  • Assisted in the maintenance of a clean and sanitary kitchen environment.

Dietary Aide

Nazareth Living Center
St. Louis, MO
01.1991 - 01.1993
  • Worked a trayline
  • Developed a comprehensive knowledge of diets, including: Pureed diets, Mechanical Soft diets, No Concentrated Sweets diets, No Added Salt diets, Renal diets, and Thickened
  • Liquid diet orders
  • Delivered meals in a dining room environment
  • Worked in a dishroom.

Education

LEAN/SIX SIGMA Training For Process Improvement -

Barnes-Jewish Hospital

Mini-MBA -

UMSL & BJC Healthcare
1998

Preparatory Diploma -

Cor Jesu Academy
St. Louis, MO
1993

Skills

  • Literacy with Microsoft Word/Forms/Excel/PowerPoint and Apple Pages/Numbers
  • Microsoft Outlook
  • Employee Relations Oversight
  • Forecasting Employment Needs
  • Innovative Recruitment Strategies
  • Hiring Trends and Analysis
  • Exit Interviews and Processes
  • Conflict Resolution

Timeline

Human Resources Manager III (remote)

Sodexo Healthcare
08.2021 - Current

Human Resources Manager II (remote)

Sodexo Healthcare
02.2021 - 08.2021

Human Resources Manager II

Sodexo
11.2018 - 02.2021

Owner/Photographer

Amy Werner Photography
12.2008 - 11.2018

Manager

BJC Healthcare/Barnes-Jewish Hospital
04.2006 - 11.2008

Patient Advocate

BJC Healthcare/Barnes-Jewish Hospital
10.2003 - 04.2006

Hospitality Supervisor

BJC Healthcare/Barnes-Jewish Hospital
12.2002 - 10.2003

Nutrition Support/Relief Lead

Nazareth Living Center
03.1998 - 12.2002

Food Service Supervisor

Nazareth Living Center
01.1994 - 01.1998

Cook

Nazareth Living Center
01.1993 - 01.1994

Dietary Aide

Nazareth Living Center
01.1991 - 01.1993

LEAN/SIX SIGMA Training For Process Improvement -

Barnes-Jewish Hospital

Mini-MBA -

UMSL & BJC Healthcare

Preparatory Diploma -

Cor Jesu Academy

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AMY M. WERNER