Amy Manley
Macon,GA
Summary
Dynamic food and hospitality professional with a strong track record in leadership, training, and management. Expertise in implementing strategies that enhance guest satisfaction by focusing on server attentiveness and maintaining impeccable table cleanliness. Proven ability to create a welcoming atmosphere while effectively managing daily operations and supporting team members in meeting diverse guest needs. Committed to fostering guest loyalty through genuine enthusiasm and exceptional service delivery.
Overview
2011
2011
years of professional experience
Work History
Server & Bartender /Catering Assistant/Pro Shop
Hermitage Golf Course - Celebrations Catering, TN/
2016 - 2024
- Worked special events corporations, weddings, golfing events on and off premise
- Restaurant and Grill server, bartender, and beverage cart.
- Responsible for preparation of food for the BOH and FOH
- Performed golf shop and golf cart duties in the winter months.
- Delivered exceptional customer service to enhance guest experiences during events.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Maintained cleanliness and organization of dining areas to uphold health and safety standards.
- Assisted in event setup and teardown to facilitate smooth operations during functions.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Provided exceptional customer service in high-pressure dining environments.
- Mentored junior staff, fostering professional development and teamwork within the restaurant environment.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Assisted in event setup and breakdown for large gatherings, contributing to seamless operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved guest concerns swiftly, maintaining a positive dining experience and fostering loyalty.
- Trained new servers on menu details and best service practices, enhancing team performance.
Manager
The Meltdown on 30A, Santa Rosa Beach, FL
01.2011 - 2016
- Led a team of five to twelve employees
- Oversaw employee relations encompassing staff recruitment, training, and performance evaluation
- Handled weekly inventory, vendor relations and cost purchasing of food, beverages, beer, and wine
- Reduced number of employees, equal to 20% less than prior manager through motivated training and self imposed cross functionality.
- Developed training programs for staff, enhancing operational knowledge and performance.
- Implemented cost-control measures that improved overall profitability of the establishment.
- Collaborated with vendors to negotiate pricing and maintain quality supplies for operations.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Sales Associate
Badcock Home Furniture
10.2008 - 04.2010
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting furniture solutions that meet their needs and preferences.
- Helped assemble furniture in warehouse during slow periods.
- Developed and maintained strong relationships with clients, leading to repeat business and referrals.
- Collaborated with team members to create visually appealing merchandise displays that enhance sales potential.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Manager
Dickey's Bar-B-Que, Nashville,Tn
2005 - 01.2010
- Promoted to late shift and night manager within three months
- Maintained shift management, scheduling of staff including servers, table bussers
- Carried out bartending and server responsibilities
- Ensured customer satisfaction by making sure the guests were always comfortable throughout their visit.
- Utilized teamwork by staying on top of side duties and helped others when available
- Led team in daily operations, ensuring service excellence and customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve efficiency.
Education
Associate of Science - Applied Psychology
David Lipscomb College
Nashville, TN05-1992
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Sales expertise
- Sales techniques
- Customer service
- Memory retention
- Cleanliness standards
- Safe food handling
- Team collaboration
Timeline
Manager
The Meltdown on 30A, Santa Rosa Beach, FL
01.2011 - 2016
Sales Associate
Badcock Home Furniture
10.2008 - 04.2010
Server & Bartender /Catering Assistant/Pro Shop
Hermitage Golf Course - Celebrations Catering, TN/
2016 - 2024
Manager
Dickey's Bar-B-Que, Nashville,Tn
2005 - 01.2010
Associate of Science - Applied Psychology
David Lipscomb College