AMY MICHELLE MELTON
Owner Of Premiere Portfolio Properties
Atlanta,GA
Summary
Experienced professional with more than five years’ in a managerial role providing service, support, and leadership. Focused on leading, training and empowering teams with an aptitude for recognizing and developing talent. Achieved remarkable success in driving efficiency and productivity by one-on-one and team training; with a common goal to enhance targeted performances. Currently seeking to grow Premiere Portfolio Properties as one of the largest black owned woman real-estate business.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Owner
Premiere Portfolio Properties
Atlanta, United States
01.2021 - Current
- Managed day-to-day business operations.
- Projecting $50,000.00- thousand growth within the first year, by way of fix- and- flip from auction purchases.
- Looking to become HudZone, WOSB, and MBE Certified
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Maintained up-to-date administrative records to monitor operational conditions.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Learning Support Team
Delta Air Lines Global Services, Inc
01.2020 - Current
- Plan and revise curriculum, course content, course materials, and methods of instructions
- Challenged and motivated students through in-depth lectures, discussions, and interactive learning
- Reduced reservations call volume by 40% through training over 100 Customer Care Supervisors
- Possesses the ability to learn, instruct, and be a part of a cohesive working team environment
Customer Solution Supervisor
Delta Air Lines Global Services, Inc
01.2017 - Current
- Retained 98% of customers by way of meeting the customer in the middle and offering a winning solution for Delta and the customer
- Answered, screened, and redirected an average of 40 telephone calls with professionalism and efficacy
- Helped drive customer satisfaction by 20% through customer surveys; which resulted in a higher SPS
- Exhibit flexibility in Delta’s brand in actions policy when customers need assistance during extenuating circumstances
- Well- versed in federal regulations and restriction pertaining to policy changes, DOT Regulations and updated guidelines
- Works with managers and supervisors to provide a work environment and culture that promotes customer service, staff development and achievement
- Ensured quick and successful problem resolution by phone and email for all customers and employees.
Office Manager
Aspen Dental
01.2015 - 01.2017
- Hired, trained, and on-boarded over 15 new employees, providing initial support that expedited staff assimilation by 20%
- Lead by example, and motivated diverse teams with self-confidence, by exemplifying the company vision, mission, values, and culture
- Maintained a budget of $200,000 thousand dollars a month, by selling treatment plans through cash payments, financing, or payment arrangements
- Established and maintained a follow-up system to manage commitments and deadlines
- Ensured office standards through compliance based on OSHA (Occupational Safety and Health Administration) regulatory practices
- Oversaw patient services, including appointment scheduling, reception, billing, and recordkeeping.
Assistant Property Manager
FirstService Residential
01.2010 - 01.2015
- Participated in training programs and webinars to gain vital government regulatory knowledge, to communicate in team meetings
- Conducted periodic safety meetings and ensured staff is trained and educated on safety procedures
- Addressed Worker Compensation incidents according to company policy
- Maintained calendar of meetings and events and initiate and attended a wide range of internal and external meetings
- Consistently maintained and expanded a 1.2 Million Dollar budget
- Monitored expenses, initiate cost reduction programs and negotiate prices with vendors
- Conducted business at all times with the highest standards of personal, professional and ethical conduct.
Education
Bachelor of Science - Criminal Justice/ Minor in Law
Georgia State University
Atlanta, GA 01.2012 - 01.2016
Skills
Organization and Time Management
Timeline
Owner
Premiere Portfolio Properties
01.2021 - Current
Learning Support Team
Delta Air Lines Global Services, Inc
01.2020 - Current
Customer Solution Supervisor
Delta Air Lines Global Services, Inc
01.2017 - Current
Office Manager
Aspen Dental
01.2015 - 01.2017
Bachelor of Science - Criminal Justice/ Minor in Law
Georgia State University
01.2012 - 01.2016
Assistant Property Manager
FirstService Residential
01.2010 - 01.2015
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