Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
Barista

Amy Waite

Chico,CA

Summary

Caring, skilled and passionate about positively impacting programs and helping participants by providing expert support. Familiar with trauma informed care and de escalation techniques. I'm always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Work History

Shelter Monitor

The Jesus Center/Chico Pallet Shelter
04.2022 - Current
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Oversaw day-to-day activities of 50 or more residents within a low barrier shelter.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties according to applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Cashier

  • Provided friendly and thorough customer service to customers by welcoming them into the store, and helping them to locate items
  • Processed transactions such as purchases, returns and exchanges
  • Balanced cash register accurately after each shift
  • Ensured all quantities and product prices were accurate
  • Carefully followed store procedures regarding coupons, gift cards, and store credit
  • Responded to guest inquiries, made recommendations as appropriate.

Call Center Representative

  • Received incoming customer service call and responded to inquiries
  • Performed basic troubleshooting with clients, trying to resolve issues at the lowest level
  • Escalated priority issues to the next level of support, as necessary
  • Provided excellent and attentive customer service, maintained product knowledge in order to answer guest questions accurately
  • Gathered and accurately recorded customer information and concerns
  • Tracked responses taken in CRM System
  • Used strategies such as active listening and repeating information back to customer to make them feel heard.

Education

Associate of Science - Health Information Technology

Santa Barbara City College
Santa Barbara, CA
12.2015

Skills

  • Outstanding Customer Service
  • Conflict Resolution
  • Trauma Informed Care
  • Critical Thinking Abilities
  • Professional Demeanor
  • De Escalation Techniques
  • Google Docs
  • Microsoft Suite
  • Active Listening Skills
  • Interpersonal Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou

Timeline

Shelter Monitor

The Jesus Center/Chico Pallet Shelter
04.2022 - Current

Cashier

Call Center Representative

Associate of Science - Health Information Technology

Santa Barbara City College

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Amy Waite